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iPhone X Apple not repairing/replacing phone if theres a crack in screen?

The-Real-Deal82 said:
Obviously it depends on what you want and for you AppleCare works. I’d happily spend a few days using an old iPhone while mine is repaired and pay nothing, than pay £119 for AppleCare plus the £79 fee to replace a screen to be honest. I can get issues like that fast tracked through my insurer so it’s a quick turnaround anyway.
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For those that are ok using an old iPhone, that's great. I'm not one of them personally, nor do I have an old iPhone laying around (I guess because I go the AC+ route).

The-Real-Deal82 said:
A friend of mine lost his Apple Watch S03 in Cornwall last weekend and had his new one arrive yesterday so it can be very quick to resolve.
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Insurance replacements are always a quicker turnaround though, as there's no repairs involved (obviously).

The-Real-Deal82 said:
AppleCare is a viable option for those that want it too and at the end of the day it’s an insurance policy like any other.
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Absolutely agree.

My 8+ is used for business so I can't be without it, so AC+ (for me) is a small price to pay, compared to losing money being without it, or having to spend time sourcing a temporary replacement phone, that doesn't hinder me in my day, and subsequently end up costing me time and money.
 
Azzin said:
No, You deal with the issues with the cracking your phone, because you chose not to take AppleCare plus.

It just sounds like you’re trying to blame Apple for this whole situation, when in fact it was your decision not to take AppleCare plus out that has lead you here.
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just stop. Breath and go eat a sandwich. relax
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Relentless Power said:
That’s not an excuse. Phones don’t have to be in pristine condition, but Nor does Apple have to accept a cracked display either. That’s what AppleCare and cases are used for situations like these. The OP admitted the damage was caused by their own doing. I could make the counter argument that every iPhone I have owned has never been damaged or having a cracked display, but phones are not expected to be in pristine condition, but nor does Apple have to replace the phone with a cracked display either. Either repair the iPhone dispay or accept the responsibility for not having Applecare where the costs would not be substantially higher.
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so I should pay how much for AppleCare on top of the 1250$ phone? This is the first phone I've had a crack with ever.Im sure your day will come and I hope you paid apple the extra 150$ + on every phone you buy even if its only for a year just because. Not everyone can afford to dish out all the money for AppleCare but some people expect other to do so just cause?
This is besides the point. Nobody asked for details on the issues I was having either. The phone shuts down over 50% and multiple times it wont turn back on without plugging it in. The battery issues have not shown up in diagnostics. Also the rear camera has issues and is out of focus on occasion I have to reboot the device each time before using the camera for it to maybe work again. Guess ill put up with it
 
x-evil-x said:
so I should pay how much for AppleCare on top of the 1250$ phone? This is the first phone I've had a crack with ever.Im sure your day will come and I hope you paid apple the extra 150$ + on every phone you buy even if its only for a year just because. Not everyone can afford to dish out all the money for AppleCare but some people expect other to do so just cause?
This is besides the point. Nobody asked for details on the issues I was having either. The phone shuts down over 50% and multiple times it wont turn back on without plugging it in. The battery issues have not shown up in diagnostics. Also the rear camera has issues and is out of focus on occasion I have to reboot the device each time before using the camera for it to maybe work again. Guess ill put up with it
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Well, in my perspective, if you are paying $1250 for a phone, an extra $150 should not be an issue. Apple Care+ in my opinion is a must. I have had my fair share of issues with iPhones, and Macs. And I have never had a problem getting a replacement, or a fix from apple. It's painless. My recent repairs for my iMac could have cost me over a thousand dollars to fix. Not only did apple attempt repairs free of charge, I am now getting a brand new replacement of my 2015 5k iMac.
 
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Raist3001 said:
Well, in my perspective, if you are paying $1250 for a phone, an extra $150 should not be an issue. Apple Care+ in my opinion is a must. I have had my fair share of issues with iPhones, and Macs. And I have never had a problem getting a replacement, or a fix from apple. It's painless. My recent repairs for my iMac could have cost me over a thousand dollars to fix. Not only did apple attempt repairs free of charge, I am now getting a brand new replacement of my 2015 5k iMac.
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not all people are you. You expect everyone to dish out money out of their pocket they need for other things? Let apple just keep raising prices up to 1500$ for a phone and your ok with 200$ AppleCare just because. Everything is ok in your eyes apple does and youre ok paying it because what?
There are people out there with different ideas about things believe it not.
 
x-evil-x said:
not all people are you. You expect everyone to dish out money out of their pocket they need for other things? Let apple just keep raising prices up to 1500$ for a phone and your ok with 200$ AppleCare just because. Everything is ok in your eyes apple does and youre ok paying it because what?
There are people out there with different ideas about things believe it not.
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Well, I certainly do not expect anyone to spend money on anything. I am confused as to how you can complain about needing 'other things' while spending $1250 for an iPhone. Something no human being needs to live.

I have simply pointed out that while spending so much on an iPhone X, an extra $150 is not difficult to acquire, or save. And just because I have shared this opinion, it does not follow that I agree with everything apple does. Take a deep breath and relax.
 
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Raist3001 said:
Well, I certainly do not expect anyone to spend money on anything. I am confused as to how you can complain about needing 'other things' while spending $1250 for an iPhone. Something no human being needs to live.

I have simply pointed out that while spending so much on an iPhone X, an extra $150 is not difficult to acquire, or save. And just because I have shared this opinion, it does not follow that I agree with everything apple does. Take a deep breath and relax.
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im not discussing what we think of value with you anymore. Im looking for people with similar experiences and you are not giving me anything of value but a headache
 
x-evil-x said:
im not discussing what we think of value with you anymore. Im looking for people with similar experiences and you are not giving me anything of value but a headache
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Actually, you are just looking for people who share your poor opinion of apple. If you have a headache, take some aspirin.
 
Raist3001 said:
Actually, you are just looking for people who share your poor opinion of apple. If you have a headache, take some aspirin.
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actually you are wrong. im looking for people with similar experiences which you are not one of so stop posting in my thread with your opinion on everything.
 
I had (and still have) a small chip in the glass of my iphone 6, at the edge of the unit, about in line with the home button/touch ID. When I took it for a battery replacement and it was noted, and I was asked if I wanted to repair the screen at the same time. I didn't - when you put an apple case on it, the chip cannot be seen. They told me that was OK, but if the screen broke when they were working on it then i'd have to either accept that or book in a screen replacement (I think I had both choices) and made me sign a disclaimer to that effect. I guess that's different from this case though, because here they're likely to swap out for a refurb whereas I was getting a new battery in the same phone.
 
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x-evil-x said:
not all people are you. You expect everyone to dish out money out of their pocket they need for other things? Let apple just keep raising prices up to 1500$ for a phone and your ok with 200$ AppleCare just because. Everything is ok in your eyes apple does and youre ok paying it because what?
There are people out there with different ideas about things believe it not.
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Perhaps you should buy a cheaper iPhone with Applecare +?
 
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I heard Apple replaced devices under warranty for small cracks since it could be a defect in the screen. They even asked me if the screen was badly cracked when I had my grandmas repaired. If it was like yours they probably would’ve replaced for free. Since it could very well be a defect in the glass
 
$280 for a new phone sure sounds like a bargain. If you are going to sell/upgrade you will get most of your money back anyway.
 
Brandonjr36 said:
I heard Apple replaced devices under warranty for small cracks since it could be a defect in the screen. They even asked me if the screen was badly cracked when I had my grandmas repaired. If it was like yours they probably would’ve replaced for free. Since it could very well be a defect in the glass
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Before making a decision, the Apple Store will look for a point of impact, additional cracks, and enclosure damage.
 
Hmm I thought it was rather common knowledge that water/screen damage literally takes precedence over any other type of damage, and is required to be fixed before your phone is really worth anything again.
 
Givmeabrek said:
$280 for a new phone sure sounds like a bargain. If you are going to sell/upgrade you will get most of your money back anyway.
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Good post. And that’s really where the
Main aspect is, because the iPhone X is still a relatively new device and has decent resale, I would just pay the repair fee before the new iPhones launch and try to accrue some money back that way versus trying to sell it broken.
 
TL;DR=OP took a chance on not buying AppleCare +, damaged his phone and then was p’d off when he found he had to pay for a repair.
 
Relentless Power said:
Good post. And that’s really where the
Main aspect is, because the iPhone X is still a relatively new device and has decent resale, I would just pay the repair fee before the new iPhones launch and try to accrue some money back that way versus trying to sell it broken.
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I would imagine $280 is about a third of the phones value secondhand so I’d just privately advertise it as having minor damage and hope someone buys it not realising the repair cost. Or toss it in the canal lol.
 
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