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If you take them to court, likely all that would happen is you will get a refund on the 7200 drive upgrade.

But if you come across on the phone like you do on this thread, I can understand why they want to get rid of you.

Sounds like you should have taken them up on the repair they had offered when they told you to send it in.

If you have already threatened them, likely you are out of luck. If you haven't ask to talk to somebody higher, and why they are now not following through on their repair offer.
 
Besides taking them to court, is there any other recourse?

Stop treating high tech equipment poorly.

I'm far from an apple fanboy, I criticize them all the time. But half your story could easily have been caused by poor treatment of the equipment and the other half is completely implausible. If your computer is getting hot enough to melt paint on your desk it's not going to keep working.

Honestly, if you came to me with the problems you describe so many times I would eventually write you off as a problem, not the computer. You sound to me like you are well versed in every possible failure that can occur and are ready to take advantage of that fact.

If I'm wrong and you are being 100% honest and have no blame whatsoever then I would recommend you not post here where there is nobody that can help you, and talk to a local consumer advocacy group instead. If you're just here to troll then carry on....
 
This is true. It has to do with the bend relief fraying and sparking. I have heard things the part that makes me wonder more so tho is the whole macbook pro getting so hot it's melting the desk?

That is because most people do not wrap the cord properly as shown. Many people pull the cable instead of the end piece. There are no cases of cord fraying if the cord is used properly.
 

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Stop treating high tech equipment poorly.

Hi SaltyZoo,

I don't treat high tech equipment improperly. I work for an expensive switch manufacturer and I take care of my gear. My Dell laptop company assigned has worked for 5 years now without a problem. I don't even put laptops on my lap usually, i put it neatly on a desk. How can you blame me for improper handling when the first unit arrived fresh in the case and won't power on and the second one results in 85C+ temperatures for having Parallels/Outlook running? I don't even have any other apps except for the default Mac ones, parallels and Office 2007 with corporate VPN client.

And I am not a troll. This is the first time I ever came across this board. I found it via Google. keyword "macbook heat" this forum was the second or third one down the list.
 
I would suggest that filing suit is your very last resort.

I would write a detailed letter to Jobs and enclose copies of all of your correspondence, receipts, photographs of your burned desk and burned magsafe adapters, and so on. Be polite, and simply request that they replace the machine. If that doesn't work, repeat the letter, but add that you will consider other options. That's code for "my next contact with you will be through a lawyer," and they will understand that. If that doesn't work, contact a lawyer near you who works in civil litigation, and preferably breach of warranty/defective product litigation.

Fully agree with this. Wait a couple of days for a response from the letter. If nothing, write another, and let them know you'll pursue legal recourses if necessary. And if there's nothing to that, follow through. Someone's got to stand up to them, or else they're going to keep churning out defective products and bullying the people who purchase them into submission. Just be professional, and express your grievances and intentions clearly and concisely.
 
That is because most people do not wrap the cord properly as shown. Many people pull the cable instead of the end piece. There are no cases of cord fraying if the cord is used properly.


Consultant. I don't use the wall jack directly attached to the power adapter unit. I use the longer 3 pronged extension cord which is more stable and provides better grounding. The part that is burning is not that end, but the end where the thinner cable connects directly into the adapter (the side facing the macbook). It's at the connecting portion to the adapter unit itself that catches fires and shorts every time. Wrapping that section around the adapter like shown in your picture actually would make it worse and it wears out the rubber casing on the wire.
 
If you take them to court, likely all that would happen is you will get a refund on the 7200 drive upgrade.

But if you come across on the phone like you do on this thread, I can understand why they want to get rid of you.

Sounds like you should have taken them up on the repair they had offered when they told you to send it in.

If you have already threatened them, likely you are out of luck. If you haven't ask to talk to somebody higher, and why they are now not following through on their repair offer.


Sunbaked, every time I have called Apple I have been very polite, never condensending nor yelling or anything of that nature. I work in high tech customer service (enterprise infrastructure and networking) as well and I perfectly understand the guy at end of the phone really would rather not hear that as much as I wouldn't want to hear someone yelling at me when I am working. I have kept every conversation professional and calm, and nice. ALL of the agents have also sided with me and tried to work within their rulebook to help me the best they can, but they can't offer much to what I want. They all say it is perfectly understandable for me to escalate the issue and whenever I attempted to do so I was shot down by whomever they 'spoke' to. A manager has never offered to come on the line to speak to me but has instead given me the finger each and every time.

This is not a way to run services/support for business users. You would never get that type of bullying and aggressive treatment from any other manufactuer, at least the ones i have dealt extensively with (dell/IBM). It is just sad that I spent nearly $3.5K for a computer that is marked "pro" when there is no professional support. It seems I've learned that it is a consumer laptop. It seems Apple CS are trained or indoctrinated with first assuming the customer is lying and the end customer has to proove dilligently they are not before they would even consider their product is defective or at fault for something. Again, not a way to treat customers, especially business users who knows what they are doing and what they are talking about. Given that you all have labeled me a troll for being here for the first time after finding you guys in google when i keyworded in "macbook heat" i guess I should really not post here anymore.

Thanks for your time and all the people that have offered any advice...
 
You would never get that type of bullying and aggressive treatment from any other manufactuer, at least the ones i have dealt extensively with (dell/IBM).

Oh good Lord. Do you think this makes you sound more credible? Most of us here have dealt with dell/IBM customers support before. I have a 7 page document I sent to Dell describing my trials to simply get to talk to a supervisor about the way I was treated by the initial service reps. After 3 months and 26 hours on the telephone I finally gave up never having talked to a manager about the problem. They were willing to try to fix my computer, but they refused to address in any way the outright lies and outrageous actions I had physical proof of.

So, sorry, I don't think your story is plausible.
 
SaltyZoo that is because you called their consumer customer support. I deal only with their enterprise support. There is no comparison. With Consumer products that is the way the reps are. They are trained to reject you (much like apple is) Again, apple does not differentiate support between business users and consumers. This is their downfall. And whether you think it is plausible or not, I have ticket numbers for every one of these issues I said here lodged with apple, and pictures. I can PM them to you if you wish so you can see how 'poorly' i take care of my gear, but I don't think you care. If you don't at least you should not be posting on this thread attacking me . It is not like I posted this threat just to attack u. Be courteous.

Thank you.
 
SaltyZoo that is because you called their consumer customer support. I deal only with their enterprise support. There is no comparison. With Consumer products that is the way the reps are. They are trained to reject you (much like apple is) Again, apple does not differentiate support between business users and consumers. This is their downfall. And whether you think it is plausible or not, I have ticket numbers for every one of these issues I said here lodged with apple, and pictures. I can PM them to you if you wish so you can see how 'poorly' i take care of my gear, but I don't think you care. If you don't at least you should not be posting on this thread attacking me . It is not like I posted this threat just to attack u. Be courteous.

Thank you.

I gave you my advice and disclaimer if I'm wrong. But you're right, it's not comparable. You haven't spent $500,000 on apple equipment to gain priority service. You bought one computer. Yeah, if you paid for my kids college education with your purchases, I'd let you get away with a few seemingly bs issues. But you buy one computer and have multiple issues that "sound awfully fishy" and I'm going to stop being so accommodating. Or go out of business....
 
I gave you my advice and disclaimer if I'm wrong. But you're right, it's not comparable. You haven't spent $500,000 on apple equipment to gain priority service. You bought one computer. Yeah, if you paid for my kids college education with your purchases, I'd let you get away with a few seemingly bs issues. But you buy one computer and have multiple issues that "sound awfully fishy" and I'm going to stop being so accommodating. Or go out of business....


Tell me what is so "fishy" about a DOA box upon opening it and pressing power on and what is so fishy about seeing a 5400 RPM drive when I have a receipt showing i paid for a 7200 RPM.

? salty please stop posting on this thread.
 
Dude, what's with all the animosity towards the OP? He's not coming off as aggressive or anything, he merely had a hard time. Lay off and stop dumping your personal problems on everyone else here.

But, to the OP, do as they said and write a letter to sjobs@apple.com. It's your best option, and will 99% of the time result in a favorable resolution for you.

jW
 
Tell me what is so "fishy" about a DOA box upon opening it and pressing power on and what is so fishy about seeing a 5400 RPM drive when I have a receipt showing i paid for a 7200 RPM.

? salty please stop posting on this thread.

Why, is my posting somehow going to prevent you from accomplishing your goal?

Sorry, not only am I confused by you asking me to tell you something and then asking me to not post in the next sentence, I'm also not very good at doing what I'm told.
 
That is because most people do not wrap the cord properly as shown. Many people pull the cable instead of the end piece. There are no cases of cord fraying if the cord is used properly.

I'm afraid your wrong on this one bro. I'm a huge mac fanboy and this isn't the case. The wiring they use and the sheeth that protects cord right where it forms the magsafe (bend relief) just is simply not strong enough. I've went through 3 of these and I use my macbook pro on a desk 24/7 never disconnect it but maybe 3-4 times in a year and it still eventually broke off. It's a very weak design.

I have noticed on the last power adapter the bend relief has been extended it's about double the length that it used to be. Which has helped significantly. But it's obvious the engineering team at Apple has recognized it as being to weak cause they mod'd it.
 
ah, the lottery that is Apple Support ;)

Keep on at them until you're satisfied. Having AppleCare surely helps.
 
Why, is my posting somehow going to prevent you from accomplishing your goal?

Sorry, not only am I confused by you asking me to tell you something and then asking me to not post in the next sentence, I'm also not very good at doing what I'm told.

SaltyZoo, you sound like an arse after reading all of the posts on here - are you just here to bitch?

- if you have nothing constructive to say and provide some sort of geniune support / constructive advice, please do not bother.

I have been on the receiving end of Apple Tech and I have found them to be less knowledgeable than me.

I have 2 DOA MBP's recently, dead out of the box. Does that mean I am a total knob and mistreated the MBP so much so that I am a whiney little mere and deserve it?

For the OP, little men can win big battles with the corporations, they just don't want to replace it. I had a BlackBook which I finally got it replaced after 8 months and 5, yes 5 visits to the apple store, they too said it was too old to be replaced - maybe if they had fixed the initial problem after a month of having it, then it would be 1 month, not 8.

Keep up the pressure and don't settle for anything less.
 
SaltyZoo, you sound like an arse after reading all of the posts on here - are you just here to bitch?

- if you have nothing constructive to say and provide some sort of geniune support / constructive advice, please do not bother.

I have been on the receiving end of Apple Tech and I have found them to be less knowledgeable than me.

I have 2 DOA MBP's recently, dead out of the box. Does that mean I am a total knob and mistreated the MBP so much so that I am a whiney little mere and deserve it?

For the OP, little men can win big battles with the corporations, they just don't want to replace it. I had a BlackBook which I finally got it replaced after 8 months and 5, yes 5 visits to the apple store, they too said it was too old to be replaced - maybe if they had fixed the initial problem after a month of having it, then it would be 1 month, not 8.

Keep up the pressure and don't settle for anything less.



I think the real problem here is that Apple doesn't have clear policies about replacements and when customers should be given one. I bought my girlfriend a macbook a little over a year ago. It had multiple issues, none of which were life-threatening, but of course it took time to get things repaired. The last repair was done just the week before the warranty was about to run out. When the machine came back, it was poorly put together and there was a small nick in the screen. We went in to the apple store, explained that enough is enough and how disappointed we were in this whole process. They gave here brand new macbook! I've had quite a few machines replaced by Apple, some of which really didn't have to be replaced. It seems very very abitrary and that makes the it hard for the customer.

I had over 10 15" MBPs last year! They all had problems in one way or another. That's not what I paid for. I finally got one that seemed good in July this year, but it developed a loose LCD (the actual panel was loose within the bezel) and I had to send it in for repair. I treat my apple laptops like newborn babies and still they frequently develop issues - not big ones, but still annoying. This is not the OP's fault, really.
 
I bought a MacBook on May 26, 2006. I bought the black one, with standard specs, at the Apple Store in the Mall of America, in Minnesota. About a month later, I had superdrive problems, the superdrive wasn't reading DVDs, so I brought it to the Genius Bar and they repaired it in-store and it took about 4 days. When I got it back, the thing was scratched up, and had various scars and bumps, and I was upset. I decided not to do anything about it, because I am not anal about the looks, I mean, after all, what is a laptop for? Around November, I lent my computer to my mom because her Powerbook G4's screen had the white spots, and was getting repaired. She borrowed it for about a month. When I got it back, all was working, until about a week before Christmas. The superdrive wasn't reading CDs. So I sent it back to the Apple Store, and also noted that I received case problems from my last repair. They replaced the whole case and superdrive for me. Everything worked out great until July 2007 when I was having the hair-thin crack case issue on the palmrests. I got that repaired from the phone support, where I send it in, and as soon as I got it back, the superdrive was scratching disks, so I sent an email to sjobs@apple.com to get a replacement, and they called me basically saying bring it to the Apple Store and see what they think. I didn't have time for this, so I decided to just live with it. Sjobs@apple.com wasn't helpful at all. In october 28th, 2007, I called Apple Support to try and fix the scratching disks problem because it was getting worse, I sent it in and when I got it back, the Superdrive wasn't working at all, so I called and they said they would replace my MacBook, Core Duo, with a brand new BlackBook, Core 2 Duo (not santa rosa, didn't come out yet). I was happy, so we set it up. On the way to my house, the new MacBook order was cancelled, and I received a call from Apple Support saying that the new Santa Rosa ones just came out, so they are sending the new ones to my house with no extra charge. So, 2 days later I get a new BlackBook, Santa Rosa, and all works out great. I got iLife 08, Leopard, both for free with my replacement.

Morale of the Story: Be persistent. Be polite. Be patient. Be satisfied.
 
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