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Apple selling refurb as new?

NT1440 said:
Uh, no, why would they give you a brand new keyboard when this would be treated as a replacement in any retail scenario?

You should have gotten a new keyboard the first time, but there is no reason why they would give you a brand new one as a replacement, and it certainly doesn't do what you said in the underlined.
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I believe my purchase entitles me to a new keyboard. If I never receive that product, and they replace an inferior product with an inferior product, then they have not honored the initial terms of the deal.

Ultimately, such a practice is a form of price gouging, which is illegal.
 
ninjaslim said:
Get a hold of yourself...you're being too picky. Reconnect the keyboard and set it up as yours. If the keyboard is so big of an issue and has tainted the reputation of Apple in your eyes, then don't buy from them. It's as simple as that. Expectations of perfection distort reality and cause people to be rash and impractical. With every product, issues will pop up. Technologies, particularly mass-marketed and mass-produced technologies, will have the occasional problems. Products, particularly mass-marketed and mass-produced products from giant companies like Apple, will be off occasionally maybe due to manufacturing defects or packaging defects or what have you. The point is to live life and not let those little things become an obsession.
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Dude, the point is not functionality. The keyboard works. That's not the issue. The issue is that it was used, but advertised and sold as new, at a new price point. That just doesn't fly.

They want to replace the keyboard with a new one? Great. They want to acknowledge their dishonesty/mistake and refund me the depreciation? That might work.

The simple fact is that new is not new when it is used. Period.
 
zsciaeount said:
I believe my purchase entitles me to a new keyboard. If I never receive that product, and they replace an inferior product with an inferior product, then they have not honored the initial terms of the deal.

Ultimately, such a practice is a form of price gouging, which is illegal.
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What is inferior about a refurbished keyboard? You realize that refurbished items are "good as new" and even have the same warranties on them right?

Also, I don't think that you declaring how a certain part of the law works makes it so.
 
sounds like they messed up when they sent it to you. possibly they got duped by someone who returned the computer "closed box" when they had opened it up but repackaged it convincingly. should apple have caught it before it got to you? of course. they're human, just like you are. people make mistakes. if you're pissed off about it, return the damn thing and get a refund.

and generally when replacing a component, you're going to get a refurb as previously mentioned.

finally (to end my rant), a message to everyone. don't DEMAND a replacement/service/etc. the word "demand" implies requesting something in an aggressive manner. in my experience with retail in general (consumer and employee), they're going to be way more accommodating if you don't throw a fit with them when you want something or you have a customer satisfaction issue.
 
I returned an iMac to Apple recently (yellowing, whistling, backlight bleed). I received an exchange with yellowing, whistling, more backlight bleed, and dust particles under the screen. I suspect they were the same machine, but one had had its screen replaced. I know the accessories where the same because it was my packaging job and my cats hair stuck to some of the sticky plastic lol... Anyway, I have to say the Dell and Lenovo guys in India handle this stuff way better than apple. If it wasnt for the OS I would stop being a customer immediately. Im terrified that my second replacement will be the same again... its like they just dont care and customer service acts like i should just ignore the backlight, yellowing, whistling... ive never had a worse experience. Dont take any used items from Apple. demand new ones.
 
NT1440 said:
What is inferior about a refurbished keyboard? You realize that refurbished items are "good as new" and even have the same warranties on them right?

Also, I don't think that you declaring how a certain part of the law works makes it so.
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You really don't see any difference between "new" and "good as new", do you?

Tom B.
 
Btom said:
You really don't see any difference between "new" and "good as new", do you?

Tom B.
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Not in something as insignificant as a keyboard in like new condition. That's what I call being over dramatic.
 
It's not about the Keyboard!

I don't think the keyboard is the ONLY issue here.

If Apple can sell you a used keyboard as new, what about the computer itself?

They could just swap other people return and hope that the next customer don't care about yellow tint, used keyboard, bleeding light, buzzing sounds and finger prints inside the screen. :apple:
 
While this is hardly a massive issue, i do get why the OP is angry.

I understand a refurbed keyboard is probably as good as new, great condition etc but the point is he paid for a new product, not a refurb.

If he got a refurb, shouldn't he pay a refurb price?

Hopefully this is a one off.

Interestingly, i sent my imac off due to yellow screen and they told me to send the keyboard, mouse etc.

What are they going to do with that? Repackage it as new or sell it as refurbished?
 
NT1440 said:
What is inferior about a refurbished keyboard? You realize that refurbished items are "good as new" and even have the same warranties on them right?

Also, I don't think that you declaring how a certain part of the law works makes it so.
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You are failing to get the point. Regardless of how well it works, it is not what the OP purchased. He paid for a new computer. He got what he believes to be a used one. So he is right in demanding a new one. If he wanted to purchase a used computer, then he would have.

As simple as that. I don't see how you can be successful arguing the other way.
 
I just sent back my 2nd replacement (3rd iMac)

Ordered on launch day. 2.93, 16GB, 2TB+SSD
1st iMac: Bent Stand, wont stand by itself otherwise perfect. RMAed
2nd iMac a week later, Severe yellow screen, thick grey band, RMAed
3rd iMac a week later, Dent in the back, box destroyed, dust under glass, yellow screen. Looked like it was packaged by a blind monkey. RMAed today.

Hmmm....
 
Sam2 said:
I just got a brand new iMac 27 from Apple Store last Sunday. You know what? After I got home and open this "Brand new" iMac. I found a human finger print INSIDE the screen :mad:
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You do know that Apple uses humans in China to assemble iMacs, right? I've never met any of them personally, but I'm assuming that they all have finger prints.

IMO, it's way more plausible that the finger print showed up during the assembly of your Mac than from a mysterious prior owner (who would have needed a suction cup to remove the glass front to have gotten a finger print there).
 
SidBala said:
You are failing to get the point. Regardless of how well it works, it is not what the OP purchased. He paid for a new computer. He got what he believes to be a used one. So he is right in demanding a new one. If he wanted to purchase a used computer, then he would have.

As simple as that. I don't see how you can be successful arguing the other way.
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Precisely. If I buy I suit off the rack, I understand that it may have been tried on, maybe even returned if it didn't fit.

BUT, if I go to Saville Row and pay a premium for a tailored suit, I don't expect it to have been worn by someone else to a dinner party before being delivered to me.

We're not talking about function. We're talking about premium items being sold as described...
 
For crying out loud

Assuming a refurb is 15% cheaper as mentioned before ask for $10.35 back

If you don't want to do that - stop typing, return the entire thing, buy a Dell and sort any issues out with India :rolleyes:
 
I ran into this issue too a few weeks ago. The i7 that I purchased had a mouse named cqa's mouse. My initials aren't cqa, and I'm pretty sure the d*** thing didn't manage to rename itself between california and NE.

I was going to call up apple to get an explanation, but then the computer started having issues, so I just exchanged the whole thing.

Anyway, I get the OP's point, he shouldn't be paying premium $ for a refurbed item that when purchased as a refurb is significantly less. Additionally, there are consumer protection laws that are supposed to prevent used items from being sold as new. I know its just a keyboard, but thats a slippery slope. Once a company starts doing this with accessories, where does it end?
 
djellison said:
He bought a new product. He was given a used one.

That's proof.

That people are leaping to the defense of Apple on this is appalling.
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It's proof he got a used one not that Apple, as a policy sells used machines as new. Big difference. One is intentional which is a felony, the other is a mistake. We have NO proof as to which is the case. Frankly the # people that leap to conclusions without evidence is appalling.
 
zsciaeount said:
Dude, the point is not functionality. The keyboard works. That's not the issue. The issue is that it was used, but advertised and sold as new, at a new price point. That just doesn't fly.

They want to replace the keyboard with a new one? Great. They want to acknowledge their dishonesty/mistake and refund me the depreciation? That might work.

The simple fact is that new is not new when it is used. Period.
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Then, there is no issue, period. Use your machine and enjoy it instead of trying to find every little bit wrong with it.

By the way, you really don't have any proof that Apple knew of this. Your incident and a few other's incidents could've been isolated mistakes that can happen. Sorry, but you're making too much of a deal out of this. Furthermore, how can you even say the entire thing is refurbished when only the keyboard shows a sign of this? They can come from different sources and be packaged separately.
 
ninjaslim said:
Then, there is no issue, period. Use your machine and enjoy it instead of trying to find every little bit wrong with it.

By the way, you really don't have any proof that Apple knew of this. Your incident and a few other's incidents could've been isolated mistakes that can happen. Sorry, but you're making too much of a deal out of this. Furthermore, how can you even say the entire thing is refurbished when only the keyboard shows a sign of this? They can come from different sources and be packaged separately.
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But, even one refurbished component is one too many when it is advertised as a new item. I will enjoy my computer, there is no doubt. But, knowing that some parts have been unscrupulously repurposed does diminish the perceived value of the system, and therefore its enjoyment. Maybe OK for a $300 Dell, certainly not OK for a $2500 iMac.
 
eddvedd said:
I ran into this issue too a few weeks ago. The i7 that I purchased had a mouse named cqa's mouse. My initials aren't cqa, and I'm pretty sure the d*** thing didn't manage to rename itself between california and NE.

I was going to call up apple to get an explanation, but then the computer started having issues, so I just exchanged the whole thing.

Anyway, I get the OP's point, he shouldn't be paying premium $ for a refurbed item that when purchased as a refurb is significantly less. Additionally, there are consumer protection laws that are supposed to prevent used items from being sold as new. I know its just a keyboard, but thats a slippery slope. Once a company starts doing this with accessories, where does it end?
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Your experience, in addition to others I have heard through different avenues, only serves to confirm my suspicions. This practice is unacceptable to the consumer, and illegal in the eyes of the government.
 
aristobrat said:
You do know that Apple uses humans in China to assemble iMacs, right? I've never met any of them personally, but I'm assuming that they all have finger prints.

IMO, it's way more plausible that the finger print showed up during the assembly of your Mac than from a mysterious prior owner (who would have needed a suction cup to remove the glass front to have gotten a finger print there).
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I understand human have fingerprints, but I will be surprised if they actually assembly iMac with their bare hands. :rolleyes:
 
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