Apple series 6 watch burn

[shishi]

Partner gifted Apple series 6 watch with a sports band for Christmas in 2020. A whole year wearing the watch consistently without a problem on 19th November 2021 I woke up with a burn on my wrist, raised it with Apple; sent the watch back for them to investigate - moving forward to 24th Jan 2022 no updates on what caused the burn other than they’ve confirmed they can see the watch has been overheating. I keep getting the “no updates from the engineer” excuse. Meanwhile they've sent me a replacement watch for the inconvenience (Series 7 - tried saying it was a gift) they actually sent me an incorrect watch to what I had ordered with them (Requested for phone call recordings as proof) however they’re not willing to rectify their mistake. Instead they’re asking me to sell it and get a new one when I want to go through the official chain.
Frustrated of waiting around for Apple to get back to me with some sort of update they thought they could sweeten me up with the watch replacement when I’m still physically scarred from the watch. (Pictures attached of the scar - including the permanent scar left behind (24/01/22)).
It's not an allergic reaction either, nor had it been near water.
Any advice on how to proceed?

 

[jz0309]

Partner gifted Apple series 6 watch with a sports band for Christmas in 2020. A whole year wearing the watch consistently without a problem on 19th November 2021 I woke up with a burn on my wrist, raised it with Apple; sent the watch back for them to investigate - moving forward to 24th Jan 2022 no updates on what caused the burn other than they’ve confirmed they can see the watch has been overheating. I keep getting the “no updates from the engineer” excuse. Meanwhile they've sent me a replacement watch for the inconvenience (Series 7 - tried saying it was a gift) they actually sent me an incorrect watch to what I had ordered with them (Requested for phone call recordings as proof) however they’re not willing to rectify their mistake. Instead they’re asking me to sell it and get a new one when I want to go through the official chain.
Frustrated of waiting around for Apple to get back to me with some sort of update they thought they could sweeten me up with the watch replacement when I’m still physically scarred from the watch. (Pictures attached of the scar - including the permanent scar left behind (24/01/22)).
It's not an allergic reaction either, nor had it been near water.
Any advice on how to proceed?

tcook@apple.com

 

[40.Mules.and.a.Pixel]

That looks like a serious injury.
I never thought a watch could do that.
I'd guess that battery malfunctioned.
I'm not an engineer, but I believe the type of battery they use has electronics in the charger.
Wonder if it was designed with any overheat type safety system?
Wow.

 

[rovex]

is that common issue ??

 

[StumpyBloke]

is that common issue ??

No!

 

[shishi]

That looks like a serious injury.
I never thought a watch could do that.
I'd guess that battery malfunctioned.
I'm not an engineer, but I believe the type of battery they use has electronics in the charger.
Wonder if it was designed with any overheat type safety system?
Wow.

Yup ended up having to bag my arm up at least twice a day if I was to shower or more if I'm doing any washing up. Was unable to wear any jewelries or watches on that wrist as it would hurt. There was a constant pain for a few weeks - which I had to take regular painkillers for.
The advisor mentioned after running analytics he can see there has been over heating - weird enough I remember seeing an update notification. Problem is can't remember if it was before or after the update

 

[shishi]

is that common issue ??

No, I believe there are reports of the strap doing similar burns.

 

[PaladinGuy]

That’s crazy! I would absolutely be more insistent on how you’d like Apple to make it right. I’d even think about trying to recoup any medical expenses from them. That’s unacceptable and obviously the fault of their product, as rare as it may be.

 

[RealPhone]

You have suffered a serious injury, and Apple has acknowledged that the Apple Watch, strange as it may sound, has overheated and burned a hole in your arm.

Maybe you should consult a lawyer instead.

 

[iStorm]

I'm curious... Did it instantly get hot, that you didn't have time to take it off before it burned you? Or is it a chemical burn?

 

[beeftick]

Sounds like you already made up your mind.

1) They've tried rectifying by sending you a free watch. It wasn't the one to your liking.

2) You don't like the speed at which they are investigating.

What else is left? Email the executives or get an attorney to sue. However, a lawyer will suck up 40% of your actual winnings which probably won't be much. Actually, a better question would be: "What would you like us to say to you that would make you feel better?" because I'm actually curious.

 

[iStorm]

I'm sorry, but this isn't exactly passing the smell test for me...

1) Brand new profile.
2) The burn appears to be right on the wrist, where the hand meets the arm. The watch usually doesn't sit here.
3) If you look closely to the left of the burn, there appears to be a lighter tan line where a watch would normally be.

 

[beeftick]

I'm sorry, but this isn't exactly passing the smell test for me...

1) Brand new profile.
2) The burn appears to be right on the wrist, where the hand meets the arm. The watch usually doesn't sit here.
3) If you look closely to the left of the burn, there appears to be a lighter tan line where a watch would normally be.

Also, the red marks around the burn looks way bigger than an apple watch.

 

[brooksbrewer]

I'm sorry, but this isn't exactly passing the smell test for me...

1) Brand new profile.
2) The burn appears to be right on the wrist, where the hand meets the arm. The watch usually doesn't sit here.
3) If you look closely to the left of the burn, there appears to be a lighter tan line where a watch would normally be.

Yup, I was thinking the same thing. Hopefully in OPs case this is rectified if it is a real issue, but if you look closely at all three images you can see that the burn and subsequent wound sit just to the right of the tan line where the watch typically is. I'm not suffering the injury so I can't be too sure, but I am skeptical

 

[shishi]

I'm curious... Did it instantly get hot, that you didn't have time to take it off before it burned you? Or is it a chemical burn?

I was deep asleep, woke up middle of the night as my wrist felt irritated took the watch off and went back to sleep without checking (bare in mind I was deep asleep). It’s only when I woke up that morning that I noticed the blister shown in the picture attached

 

[shishi]

Sounds like you already made up your mind.

1) They've tried rectifying by sending you a free watch. It wasn't the one to your liking.

2) You don't like the speed at which they are investigating.

What else is left? Email the executives or get an attorney to sue. However, a lawyer will suck up 40% of your actual winnings which probably won't be much. Actually, a better question would be: "What would you like us to say to you that would make you feel better?" because I'm actually curious.

Honestly looking for some guidance on what to do next and whether there’s any precedence on people who have also been burnt by their Apple Watch and what Apple have done to compensate them. I feel like I’ve been treated appallingly considering I’ve been scarred for life and I’ve not been able to wear a watch for 2 months.

 

[iObama]

If the watch burned you and you have the resources, I'd sue, especially since they admitted that the watch had been overheating. Best of luck whichever way you decide.

 

[Apple_Robert]

Why are you unhappy Apple gave you a Series 7? Apple has made you whole and I see nothing wrong with what they did.

 

[shishi]

I'm sorry, but this isn't exactly passing the smell test for me...

1) Brand new profile.
2) The burn appears to be right on the wrist, where the hand meets the arm. The watch usually doesn't sit here.
3) If you look closely to the left of the burn, there appears to be a lighter tan line where a watch would normally be.

Haha I’m not going to sign up to an Apple forum and post about an imaginary injury.

That is where the watch sits on my wrist - attached a couple pics ?

I wore the watch to sleep (as I typically did for a year before) and woke up to the burn. No sign of a battery leak, must’ve just overheated to the point it blistered my skin.

 

[shishi]

Also, the red marks around the burn looks way bigger than an apple watch.

Small wrist problems ??‍♀️

 

[shishi]

Why are you unhappy Apple gave you a Series 7? Apple has made you whole and I see nothing wrong with what they did.

Well they had taken over a month to send a replacement. They sent the wrong watch and refused to send the correct one. They made it out like it was a gift when they originally said it was a replacement.

I still don’t have an update from their engineer investigating the watch. And I’m scarred for life from their faulty product. I’ve received disgusting customer service from one of the biggest companies in the world!

 

[mchart]

You need to hire a lawyer bud, and stop posting on here & communicating with Apple.

Reality is Apple isn't going to do anything for you, they're already in lawyer up mode, and I doubt you'll hear anything from them.

 

[Taco1933]

I'm guessing the tech support team isn't doing any consulting with their risk management team. This type of thing isn't a tech support issue anymore.

Hate to say it, but you probably shouldn't have let the watch go. Although, if you have written communication where they acknowledge that the watch burned you (man, that would be dumb of them), you might still be in decent shape. Just depends on what you're after. If all you want is a new watch, be louder (copy more people on your emails).

 

[Apple_Robert]

Well they had taken over a month to send a replacement. They sent the wrong watch and refused to send the correct one. They made it out like it was a gift when they originally said it was a replacement.

I still don’t have an update from their engineer investigating the watch. And I’m scarred for life from their faulty product. I’ve received disgusting customer service from one of the biggest companies in the world!

You screwed up when you sent the watch to Apple. Unless you have something in writing from Apple stating the watch was defective and caused the burn, you have no case against Apple, should you wish to sue. Apple made you whole by giving you a newer watch than what you had. If you are too scared to wear it, sell it for what you can get and be done with the situation.

 

[Bandaman]

You're mad because they sent you a newer, better watch?