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RealPhone

macrumors regular
Dec 10, 2012
245
302
Partner gifted Apple series 6 watch with a sports band for Christmas in 2020. A whole year wearing the watch consistently without a problem on 19th November 2021 I woke up with a burn on my wrist, raised it with Apple; sent the watch back for them to investigate - moving forward to 24th Jan 2022 no updates on what caused the burn other than they’ve confirmed they can see the watch has been overheating. I keep getting the “no updates from the engineer” excuse. Meanwhile they've sent me a replacement watch for the inconvenience (Series 7 - tried saying it was a gift) they actually sent me an incorrect watch to what I had ordered with them (Requested for phone call recordings as proof) however they’re not willing to rectify their mistake. Instead they’re asking me to sell it and get a new one when I want to go through the official chain.
Frustrated of waiting around for Apple to get back to me with some sort of update they thought they could sweeten me up with the watch replacement when I’m still physically scarred from the watch. (Pictures attached of the scar - including the permanent scar left behind (24/01/22)).
It's not an allergic reaction either, nor had it been near water.
Any advice on how to proceed?
Since you raised your issue with Apple, a case number has been created.

It could be interesting for most of us if you posted a copy on this forum of your communication with Apple.

If you post the case number, I can more than happily follow up with Apple Support.
 

Al Rukh

macrumors 65816
Nov 15, 2017
1,148
1,283
The only sensible reason on why you didn’t accept the replacement S7 watch is because you have intentions of suing them. Should you accept it, Apple may have very well closed the case. We are no experts and this seem to be a one in a million incident so class action lawsuit is out of the window. Hire a legal team and hopefully you can have an out-of-court settlement with Apple. But the claims you may get might not be a hefty sum of money since it did not caused you any disabilities.

Bring any documentation from a medical professional if you feel like the issue has hindered your day-to-day routine. Let us know how it goes, good luck!
 
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MayaUser

macrumors 68040
Nov 22, 2021
3,184
7,208
You're mad because they sent you a newer, better watch?
if this will ever happen to you...you will understand...nobody after this give a shhit about a "better watch" probably after this bad experience, it will be harder to even wear a new one
This should go to OP lawyer, its not ok to let them escape with a faaking bs product
 

Bandaman

Cancelled
Aug 28, 2019
2,005
4,091
if this will ever happen to you...you will understand...nobody after this give a shhit about a "better watch" probably after this bad experience, it will be harder to even wear a new one
This should go to OP lawyer, its not ok to let them escape with a faaking bs product
I agree, just seems like the wrong thing to be mad at. I'd say the being burned by the watch is the bigger issue here.
 
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ukms

macrumors demi-god
Apr 21, 2015
1,137
1,196
Dubai, UAE
Haha I’m not going to sign up to an Apple forum and post about an imaginary injury.
Unfortunately people have been known to start threads about imaginary problems.

Did you seek an medical advice ? Which is pretty critical if you want to pursue it .... you say its not an allergic reaction ... How do you know ?

Do you have any photos of the device ?

What are you actually seeking from Apple ? ...... Money ? An apology ? ... what would make you happy ?
 

Username-already-in-use

macrumors 6502a
May 18, 2021
567
1,056
What are you actually looking for?

Are you wanting a Series 6? I’m sure there’s plenty of people out there who will swap their Series 6 for the Series 7.

If it is money you want then see if a lawyer will take your case on a contingency basis.
 

TimmKook

Suspended
Sep 1, 2020
156
369
If you don't want the newer watch, my guess is you should lawyer up? Aren't those the only two options here?
 

Plett

macrumors 6502
Feb 16, 2016
315
247
You need to hire a lawyer bud, and stop posting on here & communicating with Apple.

Reality is Apple isn't going to do anything for you, they're already in lawyer up mode, and I doubt you'll hear anything from them.
This is the way - as stated stop bickering with fanbois over this situation they are not able to provide professional council, and that is what you need. Secondarily, and your attorney will confirm, quit posting on internet forums related to the injury. Apple sells these items as safe, your watch caused an injury, and Apple took the logical easy step of sending a replacement hoping you would go away. Good luck to you.
 

ukms

macrumors demi-god
Apr 21, 2015
1,137
1,196
Dubai, UAE
This is the way - as stated stop bickering with fanbois over this situation they are not able to provide professional council, and that is what you need. Secondarily, and your attorney will confirm, quit posting on internet forums related to the injury. Apple sells these items as safe, your watch caused an injury, and Apple took the logical easy step of sending a replacement hoping you would go away. Good luck to you.
...... and do you really believe everything you read posted on an internet forum ;)
 

mchart

macrumors member
Feb 13, 2013
71
91
...... and do you really believe everything you read posted on an internet forum ;)
No, which is why if this is real the OP needs to take my advice. There's no point in posting about this on here. It achieves nothing, and if this is real, he may post something that damages his case anyways.
 
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voraciousvegan

macrumors member
Apr 27, 2015
48
52
Your first mistake was sending in the watch--which was your evidence--to Apple. You're never going to see it again. You should have kept the watch and taken it to a lawyer. You could've made out with a pretty penny.
 

MauiPa

macrumors 68040
Apr 18, 2018
3,438
5,084
If it is a burn, I would be concerned that I didn't feel it. More likely it is similar to what my daughter has with her Fitbit, some kind of crazy allergy, she has a similar looking blister and discoloraion under her band. Be glad it is not worse, hers is
 

Plett

macrumors 6502
Feb 16, 2016
315
247
...... and do you really believe everything you read posted on an internet forum ;)
I think you may have inferred something other then my intent. I have no dog on the fight and do not believe or disbelieve OPs specific claim related to the watch burn. That said I give one the benefit of the doubt and assume they are asking for earnest advice, and I gave that.
 

astrorider

macrumors 6502a
Sep 25, 2008
595
131
Nickel allergies are possible with the aluminum and stainless steel Apple watches (Apple has a support doc about it), and blistering from a Nickel allergy is possible in severe cases. My girlfriend had what looked like a round red burn on the top of her wrist with the original Apple Watch, but it never blistered like in this case. She returned the watch and her doctor said it may have been a Nickel allergy, although she was never specifically tested. She's worn watches and jewelry her entire life and never had anything like that happen.
 

TracerAnalog

macrumors 6502a
Nov 7, 2012
796
1,462
Nickel allergies are possible with the aluminum and stainless steel Apple watches (Apple has a support doc about it), and blistering from a Nickel allergy is possible in severe cases. My girlfriend had what looked like a round red burn on the top of her wrist with the original Apple Watch, but it never blistered like in this case. She returned the watch and her doctor said it may have been a Nickel allergy, although she was never specifically tested. She's worn watches and jewelry her entire life and never had anything like that happen.
I switch my watch at night to my other wrist to prevent skin issues like red and itchy skin from wearing it 24/7. For me it seems to be the ‘bulge’ from the sensors that seems to irritate the skin if I wear the watch too long.
 
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