Apple Stole my SIM Card. :(

[Nermal]

Stop blasting the OP for not removing the SIM. It's easy to forget that sort of thing; I recently had my Sony phone repaired and I forgot to remove the memory stick.

As for paying to replace a SIM, it of course depends on the carrier, and sometimes plan. My carrier will replace the SIM for free on my current plan, but if I were on prepaid then I'd need to pay for the SIM (I think it's about $20).

 

[Lakerfan210]

Then the op should change the name to something else, accusing apple of stealing its not the right one, imo.

 

[thelatinist]

I think what a lot of people are reacting to is the inflammatory title of this thread. I understand the desire to deflect responsibility onto someone else, but you can't expect people to let such a ridiculous accusation go unchallenged.

 

[The Californian]

Wrong.

They gave me the box, and the guy wanted the phone to return right then and there. I didn't have time to read it, I just gave him my old phone and went to play with my new one.

[SNIP]

Did you not notice that it said "No SIM" when you started to "play with [your] new one" as you said?

 

[labman]

I agree with some of the others

it's a shared thing OP should have asked if he should take his sims and if it wasn't included Apple should have told him take it. Theft is abet harsh not like there is a big sims black market out there then again op Might check to make sure Apple didn't call Hong Kong on his sims. I think if OP talks to Rogers nicely they will get him a new sims think it's just a matter of explaining the situation and talking nicely.

when I took my phone to Apple they saiid they were going to exchange it 1st thing I asked was about my sims. we did change it there actually the genius popped mine in while he got my new phone. made sure I had a signal before I left.

 

[bjb.butler]

And even if I did, I dropped it in a pool, if it fried the phone it definitely friend the SIM Card, keeping it would have done me no good.

I'm guessing you meant "fried".

And if you thought that the SIM card wouldn't have worked anyway, then you would have had to buy a new one regardless.

I personally think its common sense to take out your SIM card, for all you know people in the factory could be calling long distance or using up your text messages. I don't see whats the big deal... You exhibited poor judgment, ante up and pay the $30 or whatever crazy currency you guys use up there.

 

[tooz]

you can get sim card for $2 here in Australia...

 

[Kaushal]

Well common sense says that u have to remove sim card before sending back the phone. Wouldnt u like to use the sim in another standby phone till u get ur iphone back?

Anyways everyone makes silly mistakes, but charging 40 bucks for a replacement sim is daylight robbery

Here in India, they just give u a new sim free of cost. And all the providers do that. They do it for all cases, be it a faulty sim or if u lose the sim.

I would suggest you call apple customer care & try to get a free sim via them.

 

[Pocket lint]

In this instance I can't see Apple have done anything wrong.

Of course your number is tied to the sim card, so it should obviously be taken out when sending the hardware back. I assume you wouldn't return a car with your wallet still in it, or, hell, ship back your computer without making sure you have your documents backed up to an external?

 

[wacky4alanis]

I've never even seen a SIM card. I don't know what one looks like. I was on Verizon before I switched to the iPhone, and their phones don't have them AFAIK. I can totally understand forgetting to remove it (or that it's even in there).

 

[Pocket lint]

I've never even seen a SIM card. I don't know what one looks like. I was on Verizon before I switched to the iPhone, and their phones don't have them AFAIK. I can totally understand forgetting to remove it (or that it's even in there).

Yes they do.

I'm reminded of the sentiment that if you break a law, you cannot plead "not guilty" basen on the premise that you "didn't know it was illegal".

The same seems to apply here: Just because you aren't aware that all cell phones make use of sim cards (and further, didn't read the manual), doesn't mean that anyone else but you is at fault.

 

[mcmanus7]

Chances are A) you will not get reimbursed from Apple and B) you will DEFINITELY 100% not get reimbursed by Rogers.

Suck it up.. pay for a new sim card and enjoy...

 

[ntrigue]

You're getting ripped-off. The SIM cards cost them a few dollars.

 

[wacky4alanis]

Yes they do.

I'm reminded of the sentiment that if you break a law, you cannot plead "not guilty" basen on the premise that you "didn't know it was illegal".

The same seems to apply here: Just because you aren't aware that all cell phones make use of sim cards (and further, didn't read the manual), doesn't mean that anyone else but you is at fault.

I had around 10 Verizon phones before I switched to AT&T. I never saw a sim card. Whenever we switched phones, we simply logged into the Verizon website and typed in the EIN # of the new phone, and service would be switched to the other phone within a couple of minutes. There may have been some card buried in the phone somewhere, but I never had to remove one in all the years I was on Verizon.

And I never said that Apple and/or AT&T was the party at fault - only that I could understand the OP not knowing he should remove the thing. If I didn't browse this site regularly, I wouldn't even know the iPhone had a SIM card.

 

[soulghost]

Even a stray dog would know, the first thing you do with a broken handset is.....remove your sim.

 

[wacky4alanis]

I did a web search, and indeed - most Verizon phones have no SIM card. Some of their newer smart phones do (so that they can be used on the GSM networks in Europe), but the exclusively CDMA phones (which is what I had) don't use them at all.

 

[wacky4alanis]

Even a stray dog would know, the first thing you do with a broken handset is.....remove your sim.

Not if they were used to Verizon phones! LOL

 

[Pocket lint]

I did a web search, and indeed - most Verizon phones have no SIM card. Some of their newer smart phones do (so that they can be used on the GSM networks in Europe), but the exclusively CDMA phones (which is what I had) don't use them at all.

Oh, sorry. I forgot that a large part of the US doesn't use GSM or 3G, but the old analogous CDMA. Sorry about that.
However, unless you're fourteen (no jab at you), it's common sense that a xell phone uses a SIM card.

A more general comment:
If one knows so little about phones that one has never seen a sim card, perhaps it would be a good idea to open the manual each and every time one buys a new phone or other gadgets.

And I never said that Apple and/or AT&T was the party at fault - only that I could understand the OP not knowing he should remove the thing. If I didn't browse this site regularly, I wouldn't even know the iPhone had a SIM card.

No, but the OP did, when he claims that Apple "stole" his SIM card, and that they should have told him to take it out.

Secondly, and as a repeat, if you're going to be a tech user and wants the latest and greatest shining object, at least open the user manual.

 

[mkrishnan]

Oh, sorry. I forgot that a large part of the US doesn't use GSM or 3G, but the old analogue CDMA. Sorry about that.
However, unless you're fourteen (no jab at you), it's common sense that a xell phone uses a SIM card.

Let's not start a flame war.

Also for reference... (1) CDMA has always been a digital standard and CDMA phones have had their own 3G system for years, and (2) while the volume of CDMA phones sold in Europe is low, between the US, Korea, and other global markets, the overall volume isn't that low.

 

[Pocket lint]

Let's not start a flame war.

Also for reference... (1) CDMA has always been a digital standard and CDMA phones have had their own 3G system for years, and (2) while the volume of CDMA phones sold in Europe is low, between the US, Korea, and other global markets, the overall volume isn't that low.

I have corrected the word to "analogous". My mistake (I'm not native).

I did say "a large part of the US". Does that speak of "low volume"?

Again, my advice is that if you're going to buy new tech, at least look at the first couple of pages in the manual.
SIM cards are hardly any more "out of the ordinary" than, say, memory cards or RAM.

PS: As far as I know, CDMA's 3G does utilise sim-cards.

 

[MacModMachine]

Wrong.

They gave me the box, and the guy wanted the phone to return right then and there. I didn't have time to read it, I just gave him my old phone and went to play with my new one.

To the person saying that I put it in another phone... what if I didn't have another phone... Which I didn't, so I had no reason to take it out.

All I'm saying, is if Apple told me to take it out, that'd be great. They didn't.

Apple was useless, said to go into an AT&T store and get one free. That'd be awesome, but I'm Canadian.

So I called Fedex and they're bringing the guy back.

remove

 

[Harman M]

Wow, if my provider tried to nickle and dime me I would get po'd fast.

I'm on tmobile and they handout sim cards like candy.

 

[mkrishnan]

PS: As far as I know, CDMA's 3G does utilise sim-cards.

Hmmm, I don't think so... WCDMA, which is the underlying 3G standard for GSM phones, does, but I wasn't aware that CDMA phones using EV-DO or whatever it's called do... I thought that, when they have them, they just had them because those phones had GSM radios too for roaming outside the US/Korea/wherever.

Anyway, not that it matters. Point taken.

What happened to the OP anyway? If he/she still doesn't have a SIM card I would be impressed. I'm sure I would've caved and paid the $40 within 48 hours... Please don't make me negotiate with terrorists ever. At least, erm, not if they try to get at me by disabling my cell phone.

 

[f1]

Wow, if my provider tried to nickle and dime me I would get po'd fast.

I'm on tmobile and they handout sim cards like candy.

clearly you have never lived in Canada and dealt with Rogers. They rape you in every aspect and in all three services they offer, TV, wireless, and landline. You can get pissed off at Rogers, and all they will do is laugh at you because they don't care, they practically have a monopoly in Canada as they are THE only GSM provider. They are also the only TV, and landline provider for many areas in Canada as well. That's why they can charge you $40 dollars for a SIM card and not care that you are angry.