iPhone 12 Pro Apple Store pickup Tmobile activation issue

[Magic Johnson]

Seems to be all carriers if you look in the forum. If all carriers, must be Apple, no? Not pointing fingers, just wondering where the issue resides to get it fixed (squeaky wheel). Either carriers, Apple or just a large amount of phones trying to activate at once.

same issue here in Chicago but home delivered, not store pick up. TMobile trying to set up from my X

 

[RollTide_King]

I am stuck at the screen where it shows my phone number and it is asking for confirmation. When I hit the next button nothing happens

 

[Lsmachado]

I am stuck at the screen where it shows my phone number and it is asking for confirmation. When I hit the next button nothing happens

Hello. Check this thread. Some people have found a solution it seems.

AT&T activation frozen on “confirm your phone number”

Trying to activate a 12 Pro on AT&T. Bought on the iPhone upgrade program (first time) so they already had my ATT details. when I press “Next” on the “confirm your phone number“ screen, nothing happens. Nada. Been trying for 20 minutes. I also restarted the whole set up process and same outcome...

forums.macrumors.com

 

[KoToNaS]

same issue here in Chicago but home delivered, not store pick up. TMobile trying to set up from my X

at least you got your phone lol they're refusing to give even box in my hands to look at it without completing that step

 

[jetydosa]

Having the same issue on Apple.com Tmobile phone. Crazy this is cross-carrier

 

[kevjen888]

wow, i wonder why isn't this in news yet, seems like a big deal to me. what about Verizon and Sprint?

 

[jetydosa]

wow, i wonder why isn't this in news yet, seems like a big deal to me. what about Verizon and Sprint?

There is a Verizon thread not sure about Sprint

 

[RollTide_King]

Hello. Check this thread. Some people have found a solution it seems.

AT&T activation frozen on “confirm your phone number”

Trying to activate a 12 Pro on AT&T. Bought on the iPhone upgrade program (first time) so they already had my ATT details. when I press “Next” on the “confirm your phone number“ screen, nothing happens. Nada. Been trying for 20 minutes. I also restarted the whole set up process and same outcome...

forums.macrumors.com

Life saver... iTunes worked like a charm. Couldn't remember the last time I plugged my phone into my MacBook for iTunes lol

 

[decypher44]

There is a Verizon thread not sure about Sprint

There is for T-Mo, which is Sprint now (well, Sprint is TMo)

 

[KoToNaS]

wow, i wonder why isn't this in news yet, seems like a big deal to me. what about Verizon and Sprint?

they should post news about that to force apple to fix it ASAP

 

[garygrunson]

I have a T-Mobile iphone 12 brick here, just deliver, stuck on the phone number page and can't continue set up. Restarted and tried to do manual but still stuck on phone number screen and the "Next" link does not work

 

[Magic Johnson]

OK, as suggested elsewhere, I restarted my old phone (X), and switched off the wifi, and so that got me past the confirm this is your phone number but it has been hung up on"it may take a few minutes to activate your iPhone" for >15 minutes

 

[Magic Johnson]

OK, as suggested elsewhere, I restarted my old phone (X), and switched off the wifi, and so that got me past the confirm this is your phone number but it has been hung up on"it may take a few minutes to activate your iPhone" for >15 minutes

so I started both phones again, and everything went like clockwork in a couple of minutes. Go figure

 

[jetydosa]

I ended up calling Tmobile and they activated the phone in a matter of minutes. None of the other fixes worked for me. :shrug

 

[AndyJoeshow]

Just got back from the store. We waited 5 minutes stuck in that screen then we reset and it went right through. Odd indeed!

 

[kevjen888]

are people still having this issue? activating Tmobile on iphone 12s ordered through Apple to be specific?