The OP is well past the return window. I don't see what being rude is going to do for the OP. Apple hasn't treated him unfairly, in my opinion. From what the OP said, Apple has taken reasonable steps to try and find the problem.
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Apple store refuses to fix my m1 macbook air, any advice?
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Well, battery drains can be caused by a lot of different reasons. So it might not be the motherboard. If they checked the motherboard and nothing unusual happened, then it might just be a software issue. So don't think a motherboard replacement will work for you, just because it worked for other people.
you lost your $30 and all the time you spent in your head thinking it would work out like a Suits episode but instead was just all paperwork and you never even had to say a word to the judge
You’re oblivious. I’ve already gotten close 3 times before. With one issue, the executive office stepped in. With another, legal did. With another, the store did. One time I had an iPod to set on fire in my home almost burning the place down.
Do you realize how many settlements they enter into in a day? If you think they won’t give someone a refund for a computer they’re unhappy with, you’re dead wrong. If you think you can’t sue the store and the company in small claims court, you’re dead wrong. Good luck with living life taking it up the a** for defective products you were sold because you’re too scared/ignorant to stand up for yourself.
If you live in an EU country, check out the Consumer Rights directive, incorporated into each member state's laws.
If you live in the UK, check out the Consumer Rights Act 2015.
Also, if you bought it from somewhere other than Apple direct, speak to the retailer and quote your consumer rights.
There’s a substantial difference between the consumer protection laws that apply in the EU and the US so some of the responses to this thread aren’t relevant.
Throughout the EU the basic minimum standard of consumer law requires that goods sold must perform precisely as advertised for a minimum of 2 years after sale.
If the product doesn’t work as advertised the consumer has the right to a repair or replacement of the device.
De minimus really does not apply, neither does apple’s warranty as these are rights guaranteed by law.
Edit to add: Quite possibly this problem is caused by something simple like trustd or a similar daemon running out of control because of a bug in software. Seems to be a problem in Big Sur. Running activity monitor would allow you to see if this is the case.
Throughout the EU the basic minimum standard of consumer law requires that goods sold must perform precisely as advertised for a minimum of 2 years after sale.
If the product doesn’t work as advertised the consumer has the right to a repair or replacement of the device.
De minimus really does not apply, neither does apple’s warranty as these are rights guaranteed by law.
Edit to add: Quite possibly this problem is caused by something simple like trustd or a similar daemon running out of control because of a bug in software. Seems to be a problem in Big Sur. Running activity monitor would allow you to see if this is the case.
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It seems as though you don't know what "oblivious" means. It would be easier for the OP to create a reasonable drama with the manager as opposed to suing in small claims. OP doesn't have a winning case and filing in small claims will cost hundreds of dollars.
You sound like an emotional trainwreck, though.
EDIT: Sorry about the double post.
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Guys stop with technical advices, they tested it for many days, they spoke to the apple hq and they said that they received similar claims and they are still investigating, it's not a random daemon or anything under the user control, there's not a fix nor a timeline for that.
Just got back btw, I just told the genius that was supposed me to give me the macbook that I couldn't accept a "just wait" solution, someone near us overheard us talking and after a bit he offered me a refund or a replacement even tough the manager was kinda unpleasant to talk to asking me things like "So what should Apple do?" and laughing at some of my words while I was trying to be polite.
Just got back btw, I just told the genius that was supposed me to give me the macbook that I couldn't accept a "just wait" solution, someone near us overheard us talking and after a bit he offered me a refund or a replacement even tough the manager was kinda unpleasant to talk to asking me things like "So what should Apple do?" and laughing at some of my words while I was trying to be polite.
Just curious... did you take the refund?
Sounds like a 100% awful experience with Apple and the M1... I would have taken the refund and never looked back.
Take the refund. Buy another and test it out, if good then keep it and if not return it for a refund within the no questions return period.
The offered to:
Work out a software fix,
refund you,
or replace your Mac.
It all sounds pretty reasonable to me.
So what else should Apple do?
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