I actually had a very similar experience at this store too. Its funny because it was a very very similar situation. I was on the tumor rotation at BI and went to this apple store post-call to pick up a magsafe. In the process I had stopped to play with the new mac pros. Granted I was still in scrubs but still in that post-call look - unshaven, uncombed hair, drowsy/fatigued complexion, etc. I was basically told that if I wasn't going to be buying or "seriously considering" the mac pro, I should leave. There was no line or anything to look at the mac pro. I asked for the manager, and was told that one won't be available for a few a minutes. Anyways, I went to http://www.apple.com/retail/feedback/ and submitted feedback about this encounter. A few days later one of the managers from that store called me back and apologized and asked for my shipping address so that they could send me an Apple Gift Card. A couple days later I got a $150 gift card to pick up whatever I wanted. That was a great way for them to make it up, but it doesn't excuse the behavior of the employee. Needless to say, I haven't seen him there in the past few times I have visited that store.
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Apple store time limits?...
- Thread starter Romulus
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it is about time the Apple started shooing people from the stores - the stores are packed with non-customers
How hard is it to conclude 13 year old girls playing around on Facebook and grubby homeless looking guys checking their email are not customers.
Sorry they misjudged you bro - could be a new rule to better service actual clients and you ran into a guy who wanted to get down with the new rules.
I do not see how a Doctor even coming off working 2 double shifts could be mistaken for a homeless guy.
every once in a while you run into bad service no matter where you are
How hard is it to conclude 13 year old girls playing around on Facebook and grubby homeless looking guys checking their email are not customers.
Sorry they misjudged you bro - could be a new rule to better service actual clients and you ran into a guy who wanted to get down with the new rules.
I do not see how a Doctor even coming off working 2 double shifts could be mistaken for a homeless guy.
every once in a while you run into bad service no matter where you are
@OP: I'd complain to the manager TBH.
Though having said that; I wish there were time limits. Or some means of checking bank balance on entry (Though being serious, why not just block Facebook/Hotmail/Gmail from the machines?)
Whenever I'm in any of the big Apple Stores (NYC 5th Avenue sticks in my mind, but it's nearly as bad in Regent Street London too) I've always struggled to find a free machine!
Heck even in my local Apple Store it's always full of students checking FaceBook/Email, teenagers drooling over them, people sheltering from the rain, etc. I'm there as a genuine customer but there's all these Hoi polloi in my way, hogging the machines and staff, with absolutely no intention of purchasing anything.
When I was working for my Gap Year before Uni (as a Systems Administrator at a Software Services company) I'd go in at lunch dressed smart and with my work pass round my neck.... funnily enough I'd instantly get great service!
But now I'm a student at University, so look like any other generic student in jeans & a hoodie!
Though having said that; I wish there were time limits. Or some means of checking bank balance on entry
(Though being serious, why not just block Facebook/Hotmail/Gmail from the machines?)Whenever I'm in any of the big Apple Stores (NYC 5th Avenue sticks in my mind, but it's nearly as bad in Regent Street London too) I've always struggled to find a free machine
!Heck even in my local Apple Store it's always full of students checking FaceBook/Email, teenagers drooling over them, people sheltering from the rain, etc. I'm there as a genuine customer but there's all these Hoi polloi in my way, hogging the machines and staff, with absolutely no intention of purchasing anything.
When I was working for my Gap Year before Uni (as a Systems Administrator at a Software Services company) I'd go in at lunch dressed smart and with my work pass round my neck.... funnily enough I'd instantly get great service!
But now I'm a student at University, so look like any other generic student in jeans & a hoodie
!Since he wasn't wearing a sign saying "I'm a surgeon and drive a BMW so please treat me nicely" how was the employee supposed to know?
A better question is why he didn't speak to the manager after this happened.
The fact that he worked his ass off doesn't automatically grant him more respect, and his station in life means diddly. You, a poor student, should be offered the same amount of respect as a surgeon who drives a BMW.
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Fair enough, but I think people are focusing on the wrong thing here. Ignore the clothes and BMW part and focus on the Apple employee who is giving poor customer service.
some of u guys are so self-centered it's... funny.
Says the guy with the all-caps screenname. Irony at its finest.
That's funny, cause I was post call coming from BI... Anyway, I left feedback but did not leave the option to call.
I've got the Macbook in the mail 15 minutes ago, and hopefully wont have to go back to the store for a long long time... Only needed their in store assistance three times, buying two macbooks, and I needed a palm rest change on a white macbook...
I actually did not even respond - felt kind of taken back... I closed the running software and just left... Felt that attitudes like that are not even worse a response...
I've got the Macbook in the mail 15 minutes ago, and hopefully wont have to go back to the store for a long long time... Only needed their in store assistance three times, buying two macbooks, and I needed a palm rest change on a white macbook...
I actually did not even respond - felt kind of taken back... I closed the running software and just left... Felt that attitudes like that are not even worse a response...
Ohh boy! They changed our two white Macbooks' palm rest probably 8 times!
JFYI, they STILL change the cracks on the palm rest area under Apple Quality Program or something like that ALTHOUGH your warranty is expired.
Humility is the word. Anyway, he was using an ethical appeal (I just finished an English essay if you're wondering). It's useful information because it's more ridiculous a situation if they told someone who actually had the means to purchase something as opposed to a random guy off the street messing around with computers.
Sometimes the Apple store people are very rude. I once had an appointment that I missed by 15 min (stupid transit system), and they said I could try waiting to see if a spot opened up. I waited for around 45 min because I didn't know how an Apple store worked at that time. I didn't know that the Genius bars are always packed. Plus it's a 1.5 hr bus ride from my city to the Apple store so obviously I didn't want to come back another day. After the 45 min, a lady came up and said, "I don't want to waste your time so I think you should go," in a very rude tone. On subsequent visits to the Apple store, I have been greeted by smirks and stares...
BS to him. I hate that store, they are rude and disrespectful all the time. I prefer the Boylston store because it is a nicer looking store and they have better people there. Besides, Boylston is close to newbury and such. Perfect for us BMW fanatics.