Steve Jobs has been dead for over a decade. It's time to move on.
Yeahhhh, but yet... Caught myself thinking this very same thing the other day, questioning my inclination to invoke Saint Steve's name. Apple's story is a rare one: Top guy essentially fired by the board (call it whatever you want), goes walkabout, gets schooled by fate and circumstance, gets invited back, storms back in, saves the company
(by right-sizing product lines!) which goes on to become the gold standard of profitability in an industry notorious for fail-merger-fail cycles.
There are lessons here that can't be separated from the man, for better and worser. The company the world knows and respects today couldn't have happened any other way.
Lately, some of the lessons seem to be getting lost in data. Cook is an ops guy; ops guys are swayed by numbers, and profitability is a prime directive. While stabilizing influences are healthy in big business, Apple's unique command of premium prices is owed to Jobs' legacy of thinking different (which was not always pioneering, though thinking different led to some pioneering moments). So, now, Apple wants market penetration at the low end, because a spreadsheet shows there might be money left on that table.
Every time Apple has tried some low-end stunt, they failed and bailed, because shareholders don't tolerate down quarters due to welfare projects. Very few premium brands do well in cash-constrained markets. In a debate elsewhere, someone once argued that "The Boxter and Cayman were the poor man's Porsh, and they saved the whole company." But that's spurious comparison. The Boxmans were cheaper than a 911, but they were never for poor people (nor were the 914, 924, 944 or 968) - they were for
uncommitted people. And that's kinda how Apple has been: make the stretch or f-off. Wifey drives a Cayman S and is thrilled with her iPhone SE, plus she could use Apple Wallet during the Masking Years.
People are demanding. Everyone has expectations. But what's missing at the low end? Oh, right, money, to pay one thin dime towards Apple's net profit. Look how many brands it takes to support the low end - dozens. And every cheap laptop is either a loss leader or outright garbage. If Apple is going to succeed at the low end, then they better apply some different thinking to user support on a razor-thin margin. Pimping AppleCare, blocking spare parts supply, and pairing parts, probably ain't going to fly in that demographic.