The reason why Apple would have initially refused would be because they had not yet identified the batch as defective. Internally, once they’ve done that through their plant managers, the Genius workers are now allowed by the system to cover it under the warranty.
Yup, my comments said as much at the beginning of this thread.
I just had the "crack gate" problem. Little crack started to form right by the nose bridge area, right in the middle of the front glass. It was a perfect line. I brought it to the Apple Store and initially they were going to just send it in for repair and I would get it back within a few days, covered by warranty IF the repair center deemed it so. But then the Apple Store had the same model I purchased initially on launch day (I am way outside the return window) and they just gave me a brand new unit with new accessories and I gave them all my old unit stuff. Didn't pay anything out of pocket and was covered under the manufactuer's warranty.
Well, your facts and logic coupled with your helpful personal experience with Vision Pro certainly throw a giant wet blanket on those of us simply wanting to enjoy some smug schadenfreude. 🤭I've been using mine literally almost every day since launch for hours at a time. It gets pretty warm to the touch, as I usually have it running a lot of apps at once during use. I have not charged it while sitting in its case, but I do always put the cover right back on it after taking it off and setting it down on my desk, and I imagine that makes heat dissipation a little more challenging.
I have not developed any cracks or anything that looks like the start of one on my Vision Pro with heavy use. I will admit I've even accidentally had it bump down onto my desk (a very short distance--maybe a mm or 2), once with the cover on and once without, and it sustained no damage, cracks, or anything else.
I'm convinced that there was a batch of poorly made front glass that unfortunately got out the door on shipping units--there's too much photo evidence at this point to indicate anything otherwise. I'm pretty sure my personal Vision Pro is ok, but I have to admit, I still think about this issue and continue to hope it doesn't plague me before I upgrade to Vision Pro 2.
