This thread is FUD.
Ditto, I reported it for having a false & misleading title.
This thread is FUD.
1)They used to repair the screens. The threads here are filled with people who had Apple try to repair their screens (usually unsuccessfully).
Half you guys are illiterate as ****. It says for employees not to offer a fix "at this time", as an actual fix is not available for three weeks (Probably because of a lack of new LCD panels at this time.) It also says that in three weeks, they will be able to replace the LCD panel. The refund is offered to customers who want something done NOW and don't want to wait three weeks for the new LCD panels.
Hookd onn fonix dont werx 4 most of yews.
Hence, I say NO LONGER (because they used to). And if you go by that memo, it urges their associates to no longer try to repair or replace the screen or computer. That is indisputably what it says now. What may happen in the future - who knows, and we'll see; after all, the next revision may not have this problem. But we are not talking about next year, or next Christmas or next month. We are talking about here and now. And now it is: NO REPAIR AND NO REPLACEMENT
Yes, but why lie that there is no problem in the first place? Why urge the CSR folks to try and BS customers into accepting this as "NORMAL VARIABILITY"???
It's not misinformation - I linked to the memo (via Gizmodo).
1)They used to repair the screens. The threads here are filled with people who had Apple try to repair their screens (usually unsuccessfully).
2)Per this memo, they will at this point not repair nor replace.
Hence, I say NO LONGER (because they used to). And if you go by that memo, it urges their associates to no longer try to repair or replace the screen or computer. That is indisputably what it says now. What may happen in the future - who knows, and we'll see; after all, the next revision may not have this problem. But we are not talking about next year, or next Christmas or next month. We are talking about here and now. And now it is: NO REPAIR AND NO REPLACEMENT.
I'll quote again: "Do not attempt a repair or replacement at this time. Explain that slight color variability is normal for LCD displays and and in general does not warrant replacement."
Deny, deny, deny that there is a problem - "it's all within spec" and what you see does not warrant replacement. QED.
Half you guys are illiterate as ****. It says for employees not to offer a fix "at this time", as an actual fix is not available for three weeks (Probably because of a lack of new LCD panels at this time.) It also says that in three weeks, they will be able to replace the LCD panel. The refund is offered to customers who want something done NOW and don't want to wait three weeks for the new LCD panels.
Hookd onn fonix dont werx 4 most of yews.
Imagine that, the TS is a moron.I just opened a ticket with Apple support and the guy said there was some internal Apple document about this problem and he gave me a ticket number and said I would be contacted in about 3 weeks and that they'd fix it.
Usually what they do is "not acknowledge" the issue until they have a resolution ready to be implemented.as gizmodo and the OP correctly state, Apple are trying to dodge this issue.
seems really simple.
Since some people were having difficulties understanding, I edited the title, even though that makes it even longer. I guess some people will not be happy unless the entire post is contained in the title, cause otherwise they might misunderstand it.
Anyhow, I did it of my own free will, to accommodate all levels of readers.
Incidentally, I will point out that we don't know what will happen in 3 weeks - as Apple says "approximately 3 weeks"... so it could be more or who knows. What will happen then, we don't know - it is pure speculation... and we've been through speculation, more than once in the past there was speculation that some delay or other meant they were fixing the screen, and it transpired that nothing changed. What will happen in 3 weeks - or MORE - who knows. What we do know, is for now, Apple's official policy is to first deny the problem, and if you persist, they won't fix or replace it, but offer a refund - OR take your info with a promise, promise, promise to call you in a few weeks.