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Other applecare is saying "water damage" but this phone hasn't been in contact with liquid?

Two Iphones in our house and neither have been tripped. I live in a humid environment and have not had a problem. I have also had a phone replaced due to cracks. Apple has also repaired my Macbook due to stress cracks and repaired my wife's MBA with a broken hinge no questions asked. Yeah, their customer service really sucks.... :rolleyes:

I've played with the sensors in question on an older piece of equipment and can say that the only way I was able to trip it was to drop water on it. Misting and breathing did not work... That being said, if you work out and sweat I recommend using an cheaper Ipod for the task as it can run down your cord and works it way into the jack.
 
So what's this going to cost to fix?

So I too have never had my iphone near any contact with water, and I can;t seem to charge it. There is a little corrosion on the charging sensor, and of course neither Apple nor my service provider will cover it under warranty. So my next question is, can this be repaired? I am going to try the q tip and vinegar trick, but I really do not mind paying a few dollars to get this thing fixed right-o. Any advice...PAHLEASE?!!!

Thanks.
 
beezee29 said:
So I too have never had my iphone near any contact with water, and I can;t seem to charge it. There is a little corrosion on the charging sensor, and of course neither Apple nor my service provider will cover it under warranty. So my next question is, can this be repaired? I am going to try the q tip and vinegar trick, but I really do not mind paying a few dollars to get this thing fixed right-o. Any advice...PAHLEASE?!!!

Thanks.
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The fact that you have corrosion says that you have been near moisture,
 
Hutch1 said:
The fact that you have corrosion says that you have been near moisture,
Click to expand...

Well, sure. There is moisture in the air. Humidity all around. Sometimes it even rains. But as far as I am concerned the sensors were NOT triggered, therefore the phone has NOT technically "been in contact with water". This just seems like a horrible Catch-22...

So what about thrid party repair options. What exactly needs to be replaced, and how much does this cost? Thank you for your input. Much appreciation.

Best,
 
beezee29 said:
Well, sure. There is moisture in the air. Humidity all around. Sometimes it even rains. But as far as I am concerned the sensors were NOT triggered, therefore the phone has NOT technically "been in contact with water". This just seems like a horrible Catch-22...

So what about thrid party repair options. What exactly needs to be replaced, and how much does this cost? Thank you for your input. Much appreciation.

Best,
Click to expand...

I live in a humid area and don't have AC to dry the air out. I don't have any corrosion so your phone has met water in some way shape or forum. If it is tripped, you are going to buy a new one for 199
 
daflake said:
I live in a humid area and don't have AC to dry the air out. I don't have any corrosion so your phone has met water in some way shape or forum. If it is tripped, you are going to buy a new one for 199
Click to expand...

and if it wasn't tripped?

thanks again for the responses :)
 
My water damage story is different. I dropped my iPhone into water and even though I rescued it immediately, I knew it was dead. I took it to the Genius Bar and told them the story. However, even though the phone had definitely been immersed in water, only one of the sensors had tripped, and that only partially (but enough that they would have considered it triggered if I hadn't said anything). I ended up paying the $199 replacement, but I went in knowing I was going to have to.

At least in my case, it didn't seem likely that the sensors would have tripped just due to humidity, since even a complete (though short) dunking didn't turn them both fully red.

Another data point, for what it's worth.
 
beezee29 said:
and if it wasn't tripped?

thanks again for the responses :)
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Corrosion also voids warranty. That is a 110% true sign your phone got wet. Corrosion is water damage. Humid weather and rain would not cause this. It got wet and was not dried right away... Very Very Very Very slim chance anything else in the world caused it and they 99.999% will not replace it.
 
A few months back I had to bring my phone in when the speaker stopped working. The sensor in the headphone Jack was tripped and it ended up up costing $200. The sensor in the dock was fine, it still cost me $200. Then today we brought in a different phone on our account because the battery wouldn't hold a charge. This phone had both of those sensors tripped. But the tech said he had to take it into the back and check the internal sensor. He came back and said that it was ok and replaced the phone for free.

Did the policy change? Did we just get a good tech? Or did I just get screwed the first time?
 
abnospam said:
for all those naysayers....some more proof Apple is full of crap on this one.

http://gizmodo.com/5476147/winter-weather-may-trigger-your-iphones-moisture-indicator
Click to expand...

Proof of what? That a polish person claims they triggered their iPhone sensor by making it -11 degrees celsius?

What exactly does that prove? Are the people who all complaining about tripped sensors doing it from having it exposed to negative 11 degrees centigrade?

Given what seems like a single sample size and not totally controlled test conditions, it doesn't prove anything, and at best case is not relevant to any problems I have seen anyone here report.
 
I posted this elsewhere, but I had mine replaced in store today with a moisture sensor that was set off (the dock connector one). Apple doesn't seem to use this as an end all to honoring your warranty, IME. :apple: :D
 
jrm27 said:
Hey guys:

About two weeks ago the mute switch on my iphone broke off... i went to put it in silent mode and the switch came off. i called applecare, they said "no problem". they overnighted me a new phone, i put my old one in the box, and everything was hunky-dory.

Today, i get a box in the mail. Surprise, its my old iphone! i call support and they tell me that my old iphone had "water damage" and therefore they were sending it back and charging me for my replacement phone.

I told them that isn't possible... I've never spilled anything on the phone, never dropped it in water, never left it in the bathroom while i took a shower, never exposed it to a humid environment... heck it stays at about 20% humidity here where I live. The sensor must be faulty. He tells me that it's not and that I'm out of luck because those water sensors are really hard to set off. In fact, they've put iphones in the shower and not had those sensors go off.

He then asked if it gets cold where I live. yep, i live in the rocky mountains and it snows here. He said that is probably the culprit. If I have it in my pocket outside and it is really cold, then when i bring it inside condensation probably forms and causes water damage. Seriously? I can put my iphone in the shower and not have the sensor go off, but if I take it from a cold place to a warm room i can set the sensor off? Either way, they said that I should send them my new replacement phone (with working mute switch) and fire up my old one (that doesn't work properly). If they get their new phone back without damage, they might refund my money.

Sorry for the length of this, but has anyone else experienced this? Is there something else I can do? Some higher power? Thanks for any suggestions/insight!

I just took my phone into get the battery replaced they said the same ******** to me water damage never been ever around water but I live in Wisconsin what the hell are we supposed to do not go outside with our phones in the winter? Bunch of ****ing ******** Apple can kiss my ****ing hairy ass
Click to expand...
 
Sun Baked said:
Condensation, taking a cold item outside to a humid indoor condition.

You've probably seen condensation on you soda can and glass when having a drink, same idea.

Can happen with cold electronics, though only the camera people tended to really worry about it and try all sorts of things to avoid it. Since you tend to notice moisture on the lenses quicker than on the inside of a cellphone or computer.
Click to expand...

Old thread, but condensation is a real problem in colder climates.
 
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