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Apple's silence
- Thread starter matttye
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apple is almost silent on these things, it's the way they do PR. never admit to anything unless its a third party issue like Sony/Nvidia and you have worked out a deal to get paid for it.
and in the 2 months i've had my iphone i've learned that any time you upgrade the OS on it you restore as new. don't bother to just upgrade because the risk of problems is too high
and in the 2 months i've had my iphone i've learned that any time you upgrade the OS on it you restore as new. don't bother to just upgrade because the risk of problems is too high
Exactly.
This isn't some random bug that you can just "ignore" until it's fixed; it needs fixing now.
Then maybe Apple needs to revise its business stance. Consumers would feel much better if they had been assured a fix was on the way.
This is a bug that is crippling user's iPhones. One of the threads on the Apple support forums has hit 40 pages and 42,465 views!
Good advice, but unfortunately does not help this situation.
Hey, all.
Longtime listener, first time caller.
Sadly, this is Apple's policy, isn't it? Keep quiet and subtly put out a fix. And it's irritating as hell.
I just wish that they'd give us a heads up that they are at least aware of the situation and a solution is coming, instead of leaving us in the total dark as to anything related to this issue.
Longtime listener, first time caller.
Sadly, this is Apple's policy, isn't it? Keep quiet and subtly put out a fix. And it's irritating as hell.
I just wish that they'd give us a heads up that they are at least aware of the situation and a solution is coming, instead of leaving us in the total dark as to anything related to this issue.
Exactly. They don't even need to admit fault at this point.
A simple "we are aware some users are experiencing problems with the 3.1 firmware, we are investigating the issue" would suffice.
True. At least letting us know that they are working on it, which I'm sure they are, but come on, how hard is it to give us the word that they are.
All I know is I haven't had a fully functional phone since the update, and I have tried everything, every possible thing, to get it working without locking up.
Nothing works.
And not only that, my battery life, which was marginal to begin with (but I use the heck out of this thing during the day) has now become almost ridiculously low.
So what happens? It locks up. I get ticked. I restore. It locks up again. I get ticked again.
The vicious circle continues.
One of the threads on apple's website has now reached 91 pages and still not a peep from Apple.
What a joke.
What a joke.
My 3G was locking up pretty bad on 3.1 early on. Now it seems to have calmed down a bit. I'm not sure about the battery as it always seemed to die really quickly. I have to charge it every single day or it dies the following morning. The main thing I'm bothered about is that you can't unlock your carrier selection once you switch to 3.1 unless you were already unlocked and were careful about how you upgraded. Now I'm finally ready to kick AT&T to the curb and I can't. Meanwhile I left the Wii alone so that hasn't been screwed over by Ninty, but I just had to upgrade my iPhone. Ugg.
apple and silence goes hand in hand. I remember about a problem with my G4 PowerBook back in the day. The clips for the display panel were installed in such a way that it produced anomalies on the screen. While it affect many people apple was silent for months.
I suppose I found it frustrating in the past but being such a long
customer, I've been beaten down. Now, its more like meh
I suppose I found it frustrating in the past but being such a long
customer, I've been beaten down. Now, its more like meh
I completely understand your frustration. And while there are people on this thread saying it hasn't affected many people, they're wrong. It has affected too many people.
First off, I hope this is a lesson in which you won't do a software update until some time passes to hear how it's affecting other iPhone owners' phones. I've always done this and have avoided bad software updates in the past. Second, as aggravating as it is that Apple doesn't do any PR around software issues; I totally understand why they do it. Look at the people who are on this forum alone. They complain about everything. They twist everything around like crazy. Look back at the "late summer" fiasco by AT&T with MMS. Apple knows their loyal fan base well. And I think they know them well enough to just shut up and work behind the scenes.
First off, I hope this is a lesson in which you won't do a software update until some time passes to hear how it's affecting other iPhone owners' phones. I've always done this and have avoided bad software updates in the past. Second, as aggravating as it is that Apple doesn't do any PR around software issues; I totally understand why they do it. Look at the people who are on this forum alone. They complain about everything. They twist everything around like crazy. Look back at the "late summer" fiasco by AT&T with MMS. Apple knows their loyal fan base well. And I think they know them well enough to just shut up and work behind the scenes.
apple and silence goes hand in hand. I remember about a problem with my G4 PowerBook back in the day. The clips for the display panel were installed in such a way that it produced anomalies on the screen. While it affect many people apple was silent for months.
I suppose I found it frustrating in the past but being such a long
Wow. Being a longtime PC user -- whose only Apple products are an iPhone and iPod -- all this time I was led to believe Apple was above Microsoft tactics. Guess not.
And now I can add my iPhone to this maddening lock-up/poor battery list. Thought I'd gotten away with it in the days following the upgrade to 3.1. Nope, now it locks at least once a day, battery life is worse than ever. Same thing with the two my kids have. I kept thinking that Apple would act quickly because I've heard ad nauseum what a great, forward thinking company it is over the years. Now it sounds like they're just like everybody else. Damn.
My iPhone actually seems better after 3.1
It locked up a couple of times, but since then it's been fine. Bit of lag on the screen unlock, but battery life seems better.
Moving slightly away from that though, I'm still waiting for a fix for the terrible Airport dropped connections on my MBP which has had even more complaints and posts on numerous sites and on Apple's forum.
Come on Apple, sort it out!
It locked up a couple of times, but since then it's been fine. Bit of lag on the screen unlock, but battery life seems better.
Moving slightly away from that though, I'm still waiting for a fix for the terrible Airport dropped connections on my MBP which has had even more complaints and posts on numerous sites and on Apple's forum.
Come on Apple, sort it out!
I'm an apple fanboy at times but they do act arrogantly at times and are have always been quite zealous about secrecy
If I recall correctly the Dev Team really wanted to wait to JB 3.0 but Purplrain was let loose.
Apple really needs to take a page out of Intel's learning. Intel forever and a day locked down their processors to prevent overclocking and took a strong stance against it. AMD on the other hand left their processor open. Tweakers and gamers started dumping Intel like a bad stock.
I have a wifi issue with my 3Gs and from what I have read the people this is affecting are just living with it.
With apple having such a market penetration that they may be able to forge ahead because people are forced to use it and fix the problems by forcing users to upgrade the fw
What if someone really is dying so they need to make an emergency phone call for an ambulance or something. They go to wake up their iPhone and it won't respond. So yeah, I'd say it's a major issue.
That's a little extreme and the odds of that happening are quite remote. However if you're concerned about that and you have an affected iPhone (My iPhone has had no such problems) then use a different phone.
I'm thinking that if I'm dying, I'd be too busy dying to call, and there would probably (hopefully) someone else around to call 911.
I know it's a slim chance of happening... it was just an example. Some people NEED their phones to be working. How can you have a phone if you're not sure if it will work when you need it?
I really don't understand this sort of reply. The reason many of us bought iPhones (especially the first-gens) is because we wanted to combine several of our portable gadgets into one small and easy-to-carry device. If we didn't mind hauling around a bunch of additional gadgets we could have bought any number of other phones instead. Carrying around backup phones and backup iPods and backup GPS systems and backup game systems defeats the original purpose of the iPhone. What part of that are people having trouble understanding?
The odds aren't that remote. I've had to dial 999 before and if I had an iPhone running 3.1 at the time there's a chance it may have made things difficult!
My point is if you feel you're in a life or death situation (like the one you are making) and if your iPhone is not working correctly then another phone is the answer. I'm not talking about people who use it day to day or carrying two phones. You specifically mentioned cases that involve life/death.
The issue here is not so much emergencies, which occur rarely, but the many people who cannot access services and apps for which they have already paid. It just seems to me that this 'opportunity cost' is being rather ignored. Certainly, I don't see Apple offering rebates on apps and phone bills because their software bjorked a considerable number of iPhones, in spite of the fact that iPhone users can document the occurrences of crashes through error logs.
Life or death or not... you'd need access to another phone to use another phone. See the flaw there? What if you're not on a major highway and there's nobody around to lend you a working phone?