Applied Pressure to Lid Causes Cracked Screen in Touchbar Macbook Pro?

[Mr. Dee]

i am sorry i let it out on you...
apple has only resellers here... and the service is ridiculous... i had to travel .. wait and skip work for past week...
regardless sry.. i can see you are only trying to help...
thanks
[doublepost=1504971393][/doublepost]
maybe the only option left.... so much for apples high standards

Unleashing your your anger by contacting Tim Cook and or Phil Schiller by email might help. Don't be derogatory, but passionate about your investment and whats happened. Explain in great detail about the previous MacBook Pro you own and how you used it without a single scratch for so many years; in striking contrast to the brand new device you just bought; and used for less than a week. Also, detail the avenues you have exhausted for support.

End with optimism, your belief and faith in the company to do right by their customers. Also explain that you want to be a committed, happy, customer because of the company's principles of making computers for the rest of us. Also, peppering with a few details about how you saved up for so long to buy it, your circumstances living in India where there is little support for Apple products and why you are a Mac user.

If you don't get any response, then reaching out to them on social media is the next step. At least once per day for a month, create a gallery with the images of the broken screen and a link to blog post (tiny URL) with further details to: @Apple, @AppleSupport, Tim Cook, Phil Schiller - the least they will do is ignore or block you.

The next step that can help your case is to have some high profile media house highlight the issue. Certainly, its not Gruber, Macworld or any of the Apple zombies, but if you can get someone in the press to write about it, it could help, too.

If you don't make any progress, bad mouth them with some wordpress blog post. Fix it up with good SEO, label the images properly, tag the article properly so they are likely to show up in search results.

Create captivating titles 'Apple Ignores Desperate Plea to Fix Out of the Box Broken MacBook', 'Apple Sold Me a Broken 2017 MacBook Pro', 'Terrible Customer Service from Apple Over New MacBook Pro'.

Write a series of thoughtfully written blog posts for each and make sure you hash tag it on Twitter.

Another thing you can do is find similar articles and link them to build your case.

 

[SteveJUAE]

didn't buy on a credit card...
i will look into home insurance.... hopefully that leads somewhere.... thank you

I doubt most Indian CC or home insurance cover laptops, even elsewhere its a special clause you pay extra for, you would know this from the 1st instance when you got the insurance

If you are honest about the cause and be it on your conscience then play Apple at their own game, get a friend to re-register the device in his/her name get them to buy AC+ and take it to some other country that supports AC+ and get it repaired for $99 under international warranty I'm sure you know someone who works abroad

Additionally fire you cleaner/cook etc as I cannot see how heat distortion or any other build defect could cause this given there is a point of impact

PS do not buy Apple from authorised dealers outside of US as by comparison they are generally a pain to deal with when push comes to shove once you leave the north Americas. There is isolated pockets of equal excellence but they are few and far between IMO

 

[melpin]

I recently purchased a brand new 15in Macbook Pro with touchbar for a king's ransom and it turned out to be one of my favorite pieces of hardware I've ever owned. I've been a loyal Apple customer since college, but at this point I have to question the quality of their hardware after my latest experience with their newest product.



I usually carry my laptop in a backpack when traveling to and from work. The sleeve has significant padding and has been very protective of my previous macbook (late 2012 13in MBP). I carry with me some disposable tupperware, and a sweatshirt/gym clothes as well. A few days ago I arrived at work and opened my laptop, but the screen didn't immediately come to life. I must have turned the laptop off prior to leaving home, so I pressed the touch ID button, but couldn't wake it. Suddenly I noticed some light emitting from the corner of the screen and my heart sank. The screen was completely cracked and remained blank.



I've never had an issue with Apple's quality quite like this, but I find it completely outrageous that this product could be so fragile as to be rendered completely useless after being packed snuggly into my backpack. There was never a point where any heavy blunt object crashed into the lid, so I'm completely at a loss as to how Apple could sell this product where slight pressure on the lid could cause the entire screen to break.



Has anyone experienced this yet?



I've tried bringing this to my local Apple store, however the "Geniuses" deemed this accidental damage and refuse the cover the repair. This whole experience has made me question continuing to support their product line because honestly, how could I ever feel comfortable replacing the screen (for an exorbitant sum) with no guarantee that this won't happen again. The product is so fragile that a little bit of pressure from a tightly packed bag of soft clothes would render the product completely useless.



Apple used to stand by their products and this was a major factor in my continued support, but now I'm honestly afraid to ever purchase their products again for fear of ever leaving the house with a device unless it's wrapped in a kevlar vest.



SAD!

Bought MacBook pro 15 in 10 months ago woke up to see a big crack on the screen took it to apple Liverpool where they said their guarantee does not cover cracked screens and that it could only be an impact I asked him to show me any impact point on the screen or laptop he just shrugged
The laptop has never been out of house
The apple guarantee is meaningless they wanted 700£ to repair the screen
It's time the eec looked into apple and their European guarantees

 

[Queen6]

Bought MacBook pro 15 in 10 months ago woke up to see a big crack on the screen took it to apple Liverpool where they said their guarantee does not cover cracked screens and that it could only be an impact I asked him to show me any impact point on the screen or laptop he just shrugged
The laptop has never been out of house
The apple guarantee is meaningless they wanted 700£ to repair the screen
It's time the eec looked into apple and their European guarantees

Problem is unless the numbers are significant Apple will do nothing, anyone owning the MBP for a few generations will understand this, even in the face of countless dGPU failures Apple did nothing to aid it's customers until the company knew it was guaranteed to loose any court action.

Although we are observing more cases of the displays cracking on the forum and some anecdotal evidence, I doubt it's widespread enough for Apple to be remotely concerned with correcting the issue. Given your in the UK try Citizens Advice and see if the notebook is covered under the consumer protection act. Between this and the blatantly obvious keyboard issue the new design of MBP is certainly not fit for my purposes...

Q-6

 

[TofSanity]

I’m getting that much closer to selling mine.

 

[johnr2]

Problem is unless the numbers are significant Apple will do nothing, anyone owning the MBP for a few generations will understand this, even in the face of countless dGPU failures Apple did nothing to aid it's customers until the company knew it was guaranteed to loose any court action.

Although we are observing more cases of the displays cracking on the forum and some anecdotal evidence, I doubt it's widespread enough for Apple to be remotely concerned with correcting the issue. Given your in the UK try Citizens Advice and see if the notebook is covered under the consumer protection act. Between this and the blatantly obvious keyboard issue the new design of MBP is certainly not fit for my purposes...

Q-6

I feel like I'm shouting in to the wind. I keep explaining Apple will repair this problem but people keep ignoring it.

Apple have acknowledge the fault with the late 2016 touch bar model. The screen needs replacing. Some (probably not all) will crack at some point. The cases make creaking noises. And in some cases the keyboard is faulty.

Apple WILL fix this. They fixed mine (I wanted a replacement but after 9 months of hell - and one replacement already - I gave in and went for the repair).

I blogged about it but I'm not allowed to post the link here. Apparently it is self-promotion...

But anyone with this problem, with this model, can get it fixed free of charge.

 

[klan110]

I recently purchased a brand new 15in Macbook Pro with touchbar for a king's ransom and it turned out to be one of my favorite pieces of hardware I've ever owned. I've been a loyal Apple customer since college, but at this point I have to question the quality of their hardware after my latest experience with their newest product.



I usually carry my laptop in a backpack when traveling to and from work. The sleeve has significant padding and has been very protective of my previous macbook (late 2012 13in MBP). I carry with me some disposable tupperware, and a sweatshirt/gym clothes as well. A few days ago I arrived at work and opened my laptop, but the screen didn't immediately come to life. I must have turned the laptop off prior to leaving home, so I pressed the touch ID button, but couldn't wake it. Suddenly I noticed some light emitting from the corner of the screen and my heart sank. The screen was completely cracked and remained blank.



I've never had an issue with Apple's quality quite like this, but I find it completely outrageous that this product could be so fragile as to be rendered completely useless after being packed snuggly into my backpack. There was never a point where any heavy blunt object crashed into the lid, so I'm completely at a loss as to how Apple could sell this product where slight pressure on the lid could cause the entire screen to break.



Has anyone experienced this yet?



I've tried bringing this to my local Apple store, however the "Geniuses" deemed this accidental damage and refuse the cover the repair. This whole experience has made me question continuing to support their product line because honestly, how could I ever feel comfortable replacing the screen (for an exorbitant sum) with no guarantee that this won't happen again. The product is so fragile that a little bit of pressure from a tightly packed bag of soft clothes would render the product completely useless.



Apple used to stand by their products and this was a major factor in my continued support, but now I'm honestly afraid to ever purchase their products again for fear of ever leaving the house with a device unless it's wrapped in a kevlar vest.



SAD!

[doublepost=1513796437][/doublepost]I have the same issue. I had the screen crack within one week after having paid for it to be fixed. Both times it has been the lower part of the screen where the logo MacBook Pro is located. Apple said it is my fault that I must have had something on the keyboard. I explained that I have always been extremely careful with my computer and if possible, more so now. I have better things to do with my time and money than give it to apple and sit in the apple store. I own every apple product they sell but will never buy another if apple does not repair or replace my laptop. I want to let the public know how fragile the MacBook Pro 2017 is and not to spend money on something you can't use. Laptops are supposed to be portable but not the MacBook Pro 2017. I had a screen protector, case and carrying case and the lower part of the screen has broken twice. I will definitely share this with all my coworkers, doctors, nurses, ect. at both of the hospitals where I currently work. Shame on you Apple for not standing behind your product.

 

[Queen6]

[doublepost=1513796437][/doublepost]
I have the same issue. I had the screen crack within one week after having paid for it to be fixed. Both times it has been the lower part of the screen where the logo MacBook Pro is located. Apple said it is my fault that I must have had something on the keyboard. I explained that I have always been extremely careful with my computer and if possible, more so now. I have better things to do with my time and money than give it to apple and sit in the apple store. I own every apple product they sell but will never buy another if apple does not repair or replace my laptop. I want to let the public know how fragile the MacBook Pro 2017 is and not to spend money on something you can't use. Laptops are supposed to be portable but not the MacBook Pro 2017. I had a screen protector, case and carrying case and the lower part of the screen has broken twice. I will definitely share this with all my coworkers, doctors, nurses, ect. at both of the hospitals where I currently work. Shame on you Apple for not standing behind your product.

You should search the MBP forum, as others have had similar issue, with Apple repairing under warranty due the cause being related to the display assembly. Maybe add weight to your case...

Q-6

 

[Lars Stenfeldt Hansen]

I recently purchased a brand new 15in Macbook Pro with touchbar for a king's ransom and it turned out to be one of my favorite pieces of hardware I've ever owned. I've been a loyal Apple customer since college, but at this point I have to question the quality of their hardware after my latest experience with their newest product.



I usually carry my laptop in a backpack when traveling to and from work. The sleeve has significant padding and has been very protective of my previous macbook (late 2012 13in MBP). I carry with me some disposable tupperware, and a sweatshirt/gym clothes as well. A few days ago I arrived at work and opened my laptop, but the screen didn't immediately come to life. I must have turned the laptop off prior to leaving home, so I pressed the touch ID button, but couldn't wake it. Suddenly I noticed some light emitting from the corner of the screen and my heart sank. The screen was completely cracked and remained blank.



I've never had an issue with Apple's quality quite like this, but I find it completely outrageous that this product could be so fragile as to be rendered completely useless after being packed snuggly into my backpack. There was never a point where any heavy blunt object crashed into the lid, so I'm completely at a loss as to how Apple could sell this product where slight pressure on the lid could cause the entire screen to break.



Has anyone experienced this yet?



I've tried bringing this to my local Apple store, however the "Geniuses" deemed this accidental damage and refuse the cover the repair. This whole experience has made me question continuing to support their product line because honestly, how could I ever feel comfortable replacing the screen (for an exorbitant sum) with no guarantee that this won't happen again. The product is so fragile that a little bit of pressure from a tightly packed bag of soft clothes would render the product completely useless.



Apple used to stand by their products and this was a major factor in my continued support, but now I'm honestly afraid to ever purchase their products again for fear of ever leaving the house with a device unless it's wrapped in a kevlar vest.



SAD!

[doublepost=1513848262][/doublepost]I happened to me, the answer was we have never experienced this before. Same product just one week old, new screen and 860,- USD to be paid...what to say and to do?

 

[Fishrrman]

klan wrote:
"I want to let the public know how fragile the MacBook Pro 2017 is and not to spend money on something you can't use. Laptops are supposed to be portable but not the MacBook Pro 2017"

I sense that this is one of the "hazards of thinness".

Make the product "thinner and thinner", and with every new "innovation", the overall robustness of the product suffers.

The triumph of form and style over functionality and longevity.

The new MacBook Pro "ultra-thin".
Looks GREAT when you take it out of the box the first time.
But... use it for a while, day-to-day, and... it doesn't hold up.

But hey, that's ok -- we want you to buy another one next year, anyway!

 

[TommyWib]

Apple is no longer my favorite. Yesterday I got lines from top to bottom of screen. Disappeared after an hour. Today. Used the 40 days old 5000 usd computer. Closed lid. Got coffee. Opened lid and lines there again and an inch long hair in the middle just above the MacBook name plate. Used finger to remove. But no. It was stuck inside! No it wasn’t and now it grow longer and soon across all screen!! A crack. My MacBook is gently handled. I’m now in Thailand. Next week iceland. All work locked away and have to pay usd 1200 for a new screen. MY FAULT they say!! So no no no not me. !!!! I think screen is faulty mounted inside and something causes the glass to crack by itself.

My Mac has zero damages. Apple. You suck. I will NEVER buy another product with this bad quality backed by a company that for sure does nothing not live up to its name. I’m better off with a crappy and working Chinese computer from now on.

Sitting waiting 8 days acrosss the world and can do no work. Just a waste of money and time. I wished I had bought a cromebook. I could just buy a new and continue working. Now I can do NOTHING! Thanks Apple.

I recently purchased a brand new 15in Macbook Pro with touchbar for a king's ransom and it turned out to be one of my favorite pieces of hardware I've ever owned. I've been a loyal Apple customer since college, but at this point I have to question the quality of their hardware after my latest experience with their newest product.



I usually carry my laptop in a backpack when traveling to and from work. The sleeve has significant padding and has been very protective of my previous macbook (late 2012 13in MBP). I carry with me some disposable tupperware, and a sweatshirt/gym clothes as well. A few days ago I arrived at work and opened my laptop, but the screen didn't immediately come to life. I must have turned the laptop off prior to leaving home, so I pressed the touch ID button, but couldn't wake it. Suddenly I noticed some light emitting from the corner of the screen and my heart sank. The screen was completely cracked and remained blank.



I've never had an issue with Apple's quality quite like this, but I find it completely outrageous that this product could be so fragile as to be rendered completely useless after being packed snuggly into my backpack. There was never a point where any heavy blunt object crashed into the lid, so I'm completely at a loss as to how Apple could sell this product where slight pressure on the lid could cause the entire screen to break.



Has anyone experienced this yet?



I've tried bringing this to my local Apple store, however the "Geniuses" deemed this accidental damage and refuse the cover the repair. This whole experience has made me question continuing to support their product line because honestly, how could I ever feel comfortable replacing the screen (for an exorbitant sum) with no guarantee that this won't happen again. The product is so fragile that a little bit of pressure from a tightly packed bag of soft clothes would render the product completely useless.



Apple used to stand by their products and this was a major factor in my continued support, but now I'm honestly afraid to ever purchase their products again for fear of ever leaving the house with a device unless it's wrapped in a kevlar vest.



SAD!

 

[bartvk]

No it wasn’t and now it grow longer and soon across all screen!! A crack.

What about insurance? I see you're traveling, perhaps you have travel insurance that covers this?

Or alternatively, some creditcards have purchase insurance for 180 days. Some even extend this to one year.

 

[1Tiffanilove]

I recently purchased a brand new 15in Macbook Pro with touchbar for a king's ransom and it turned out to be one of my favorite pieces of hardware I've ever owned. I've been a loyal Apple customer since college, but at this point I have to question the quality of their hardware after my latest experience with their newest product.



I usually carry my laptop in a backpack when traveling to and from work. The sleeve has significant padding and has been very protective of my previous macbook (late 2012 13in MBP). I carry with me some disposable tupperware, and a sweatshirt/gym clothes as well. A few days ago I arrived at work and opened my laptop, but the screen didn't immediately come to life. I must have turned the laptop off prior to leaving home, so I pressed the touch ID button, but couldn't wake it. Suddenly I noticed some light emitting from the corner of the screen and my heart sank. The screen was completely cracked and remained blank.



I've never had an issue with Apple's quality quite like this, but I find it completely outrageous that this product could be so fragile as to be rendered completely useless after being packed snuggly into my backpack. There was never a point where any heavy blunt object crashed into the lid, so I'm completely at a loss as to how Apple could sell this product where slight pressure on the lid could cause the entire screen to break.



Has anyone experienced this yet?



I've tried bringing this to my local Apple store, however the "Geniuses" deemed this accidental damage and refuse the cover the repair. This whole experience has made me question continuing to support their product line because honestly, how could I ever feel comfortable replacing the screen (for an exorbitant sum) with no guarantee that this won't happen again. The product is so fragile that a little bit of pressure from a tightly packed bag of soft clothes would render the product completely useless.



Apple used to stand by their products and this was a major factor in my continued support, but now I'm honestly afraid to ever purchase their products again for fear of ever leaving the house with a device unless it's wrapped in a kevlar vest.



SAD!

[doublepost=1524968788][/doublepost]I have the same issue.. just bought my new Macbook Pro in October 2017 .March is had a hairline crack in bottom left corner .Took it to Apple they said it had to be dropped .never has the computer been dropped or anything..so now using a HDMI to mirror screen. This is not good..

 

[GtrDude]

I gave up on the ideology of the new MacBook Pro and got a Thinkpad T-480.
Never been happier.
Keyboard that works.
Normal sized mousepad.
PLUS that pencil eraser mouse in the keyboard. Small slice of heaven to have the option to go back and forth.
Stunning machine that's worth every penny of the 1500+ that I payed for it.
I have other Macs that I like and are fine (2015 and older, am writing this on a 2014 Air) but the new MBP is full of idealized ideas that simply don't work outside the silicon valley world where some of us make under 450k a year.
Apple told us they were going for more boutique products with these new laptops and they basically wanted to become the brand name of the wealthy, not in so many words but it was implied.
The wealthy have no problem fixing a keyboard or a screen for a thousand dollars every six months.
The rest of us are buying these machines by taking advantage of zero percent interest rates.
Apple is an elitist joke at this point. They're laughing all the way to the bank.
Also sold my iPhone and iWatch and haven't used my iPad either.
I'm done with them.....for new products that is.

 

[DeltaMac]

[doublepost=1524968788][/doublepost]I have the same issue.. just bought my new Macbook Pro in October 2017 .March is had a hairline crack in bottom left corner .Took it to Apple they said it had to be dropped .never has the computer been dropped or anything..so now using a HDMI to mirror screen. This is not good..

Might be a pressure crack, as it is common to have some small object, such as a pen, or other object accidentally left in the hinge area when the lid is closed. It probably releases when the lid is next opened, and you might not even know which item caused it, until you see the crack. That hinge area can apply a huge amount of pressure when some object is left there, and the LCD cracks easily as a result. It's a common cause for cracks in that area, and a drop is not needed. And, because of the location near the hinge, would usually considered accidental damage.

 

[Starlights]

Might be a pressure crack, as it is common to have some small object, such as a pen, or other object accidentally left in the hinge area when the lid is closed. It probably releases when the lid is next opened, and you might not even know which item caused it, until you see the crack. That hinge area can apply a huge amount of pressure when some object is left there, and the LCD cracks easily as a result. It's a common cause for cracks in that area, and a drop is not needed. And, because of the location near the hinge, would usually considered accidental damage.

I hope the OP is able to resolve this quickly and favorably.

That said, its posts like these (there are more on this forum) that scare me off of the MacBook Pro lineup. I currently use the MacBook Air (Late 2010/4gb/128mb) and it has been absolutely bullet proof for me thus far. I am on my third after market battery and have subjected my MBA to all sorts of treatment including bumping, mistakenly closing on objects laying near the hinge and a few small drops, however it just keeps chugging along. No problems with new OS releases as well (currently on High Sierra with no slow down).

I need to get a new laptop to be able to run a couple of VMs and was eyeing the 2018 MBP however I have serious doubts about MBPs sturdiness. To me, it appears to be more delicate physically including an all glass screen/cover as compared to an MBA.

After reading this thread (and many others like it), I am considering getting a i7/512 MBA and calling it a day (better to go with a trusted bullet proof design than be stuck with a delicate broken one) . I really don't care about the Retina screen. Like the various connectivity options of an MBA including its long battery life. Is there anything I am missing in this argument? I know I am in the MBP forum but would value your honest inputs.

Edit: I don't need to to photo/video work on the laptop, for that I have a self built high horsepower Windows Desktop with Tri-Monitor setup. I just need to be able to run a couple of Linux based VMs that I think the MBA should be able to handle. My only attraction to MBP was quad core and 16 gb ram. However if my MBP ends up needing high cost repairs or becomes unusable for periods of time due to breakage than the 16gb or quad core will do me no good. I am looking for hardiness vs cutting edge technology.

 

[Th.]

Got a MBP 13 in January this year, it got a brake inside the LCD Panel after 6months and 4 days. Without any damage to glass or Frame.
At beginning it was a single line in the screen, but the whole MBP does not work anymore. It is impossible to use it with external screen or boot it as Harddisk only. Now there are more and more lines on the screen, each time I show it to Apple Store, Apple Support or other technicans.
At least i would expect a "Laptop" to be able to be used with external scree without issue, but this does not to be true for apple MBPs.

 

[AdamA9]

If you don't make any progress, bad mouth them with some wordpress blog post. Fix it up with good SEO, label the images properly, tag the article properly so they are likely to show up in search results.

Create captivating titles 'Apple Ignores Desperate Plea to Fix Out of the Box Broken MacBook', 'Apple Sold Me a Broken 2017 MacBook Pro', 'Terrible Customer Service from Apple Over New MacBook Pro'.

Write a series of thoughtfully written blog posts for each and make sure you hash tag it on Twitter.

Is this a joke?

 

[Wehrwolf]

Claim on your home insurance.

That’s a terrible suggestion. A deductible that’s likely similar or more than the quoted repair cost of ~$600? Do you even understand how insurance works and what it’s actually for?

You file a claim with homeowners insurance when the $10k engagement band you bought for your wife gets stolen in a home invasion. (You did buy a rider to cover that, right?)

You file a claim with homeowners insurance when a tree falls onto part of your house and caves in the roof resulting in $20k of damages.

You file a claim with homeowners insurance when you burn half your kitchen down trying to make dinner and the cleanup, new cabinets/drywall/paint and appliances cost $15k to replace.

You file a claim with homeowners insurance when a visitor to your house trips on a loose paver stone, cracks his skull, and sues you for medical.

You don’t file a claim with homeowners insurance for every little niggling thing like a cracked cellphone screen or broken laptop that costs less then even 1k to repair.

You do realize claims you file with insurance can stay with you for many years and affect the rates you are offered should you ever go shopping for new policies right? And that your rates WILL go up when you file a claim?

And people complain about the price of insurance....

 

[Marshall73]

That’s a terrible suggestion. A deductible that’s likely similar or more than the quoted repair cost of ~$600? Do you even understand how insurance works and what it’s actually for?

You file a claim with homeowners insurance when the $10k engagement band you bought for your wife gets stolen in a home invasion. (You did buy a rider to cover that, right?)

You file a claim with homeowners insurance when a tree falls onto part of your house and caves in the roof resulting in $20k of damages.

You file a claim with homeowners insurance when you burn half your kitchen down trying to make dinner and the cleanup, new cabinets/drywall/paint and appliances cost $15k to replace.

You file a claim with homeowners insurance when a visitor to your house trips on a loose paver stone, cracks his skull, and sues you for medical.

You don’t file a claim with homeowners insurance for every little niggling thing like a cracked cellphone screen or broken laptop that costs less then even 1k to repair.

You do realize claims you file with insurance can stay with you for many years and affect the rates you are offered should you ever go shopping for new policies right? And that your rates WILL go up when you file a claim?

And people complain about the price of insurance....

Wow, guess insurance is totally different to the UK then. I replaced a damaged iMac and it only cost me my 50 pound excess. Policy renewal was only 12 pounds more than the previous year. I got a 2009 27” iMac to replace the damaged 24” model.

 

[Lennyvalentin]

That’s a terrible suggestion. A deductible that’s likely similar or more than the quoted repair cost of ~$600?

Totally depends on the insurance. My home insurance has a "klutz" extension, IE you break something accidentally, even if your own fault, it's covered, with a ~US$150 deductible.

...Actually, they don't insure the full value of the device, it's the value of the device minus their idea of value deprecated by time factor. When I wrecked my iPhone 5S a couple years ago I was lucky, as if it'd been just a few months older it would have had no value at all in the eyes of the insurance company (or well, no more than the deductible anyway which in effect is the same thing.) As it was, I got compensated with maybe half of what it cost to buy a refurbished 5S after deductible. ...Which is considerably better than nothing, I might add.

 

[Newtons Apple]

If you live in Florida, you do not make frivolous claims on your homeowners insurance. Period.

Homeowners Insurance IS different depending on where you live

 

[lsh]

i found this crack on my screen the other day....
it HAD NO DAMAGE wat so ever ....its just 5 days old.... i barely even used it
the service centre deemed it physical damage...and tasked me pay an impossible amount of money
there are no dents or marks on it ...please help me how to go forward with this...

hmmmm. My college daughter just sent me a picture of a crack on her screen in the same area as yours but on the other side. She's not aware of any force applied. It was in an INCASE Icon sleeve in her lightly loaded back pack.

I have an appt with Apple store tomorrow, we do have AC+.

 

[Queen6]

hmmmm. My college daughter just sent me a picture of a crack on her screen in the same area as yours but on the other side. She's not aware of any force applied. It was in an INCASE Icon sleeve in her lightly loaded back pack.

I have an appt with Apple store tomorrow, we do have AC+.

With AC+ your covered those without best of luck...

Q-6

 

[jaymysteriojr]

This happened to me.

I have been back and forth with Apple because all of the "Senior Advisors" say that their hands are tied and not enough complaints have come up with this certain model to allow them to replace the screen for free.

I have owned a bunch of apple products and have cracked a couple screens in my day. When its my fault, I own up and pay the cost to get it fixed. I honestly don't feel like I did anything to cause this. Especially when the screen cannot stand up to the daily opening and closing of the lid.