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Ok, 2 weeks again until shipment, however I am getting FedEx straight from Shanghai rather than the normal week plus shipping.

Apple aren't fessing up to a widespread problem, but they ARE interested in getting faulty machines checked. I get the impression they still haven't pinned down the problem...

The lady did try to throw in an Apple Remote with the replacement, but I already have three...
 
Ok, 2 weeks again until shipment, however I am getting FedEx straight from Shanghai rather than the normal week plus shipping.

Apple aren't fessing up to a widespread problem, but they ARE interested in getting faulty machines checked. I get the impression they still haven't pinned down the problem...

The lady did try to throw in an Apple Remote with the replacement, but I already have three...

When I spoke with Apple about mine, they did say it was a "known issue".
 
When I spoke with Apple about mine, they did say it was a "known issue".

Although I'm certainly not denying that there's some issues with the new iMac, since you can't validate what the Apple customer service guy said to you, that's really hearsay.
 
I know you don't discuss internal company affairs with customers. But that isn't a reason to delete an email. You would ignore that part and try as best as you can to come up with a solution for the real problem.

That is what good consumer relations is all about.

I would bet they wouldn't even ignore that part but answer it with something like "We at Apple take all issues very seriously and we are working towards a resolution."
 
There was a time when most professionals thought that Apple's line of Cinema Displays (before they went glossy) was good enough for the job - or, in other words, Apple's Cinema Displays were accepted as professional equipment.

Besides, it's rather hard to find a display that's more expensive than a 30" Apple Cinema Display. And for its money, its display quality is not even better than that of the 30" Dell 3008 which is sold at around 1200 bucks.

There are many people who would disagree with that statement. People who actually know something about monitors.
 
There was a time when most professionals thought that Apple's line of Cinema Displays (before they went glossy) was good enough for the job - or, in other words, Apple's Cinema Displays were accepted as professional equipment.

Besides, it's rather hard to find a display that's more expensive than a 30" Apple Cinema Display. And for its money, its display quality is not even better than that of the 30" Dell 3008 which is sold at around 1200 bucks.

.... there are plenty of monitors that cost WAY more then the ACD. And I dont know for sure... but i have a hard time believing pros thought the ACD was good enough.... If your career depended on color accuracy, "good enough" isnt enough.
 
.... there are plenty of monitors that cost WAY more then the ACD. And I dont know for sure... but i have a hard time believing pros thought the ACD was good enough.... If your career depended on color accuracy, "good enough" isnt enough.

ACDs were good enough, although certainly not top of the line. It depends what you need out of a monitor, how much colour space you need it to address etc.

Top class, and price, displays come from Eizo or NEC. Costing at least double, if not triple, the price of the 24" ACD they're expensive and good, but whether they're exactly what you need to buy every time is debatable.
 
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