Well said.
You can always twist numbers and graphs with statistics and present a perfect looking believable lie
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AT&T ranks dead last in Consumer Reports survey
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Well said.
You can always twist numbers and graphs with statistics and present a perfect looking believable lie
I have had phones on Sprint, Verizon, T-Mobile and now AT&T, so far I am good with AT&T both in service and when I call with a question or problem.
I have spoken to Verizon recently and they just seem unwilling to go out of their way to help, I have 4 family members still on VZ and it's like pulling teeth to get anything done.
T-Mobile ok in customer service, but horrible horrible service in my area.
Sprint, well I will Never, Never, Never go back to them, did I mention never go back to Sprint....
Let's face it, we crave new technology, so they make the phones cheap but get us with options we really dont need in the plan, but they package it, that is called Good Marketing.
As long as we the Consumer continue to buy the phones and equipment, and spend on plans and use Data etc they will continue to make money on us hand over foot.
I have spoken to Verizon recently and they just seem unwilling to go out of their way to help, I have 4 family members still on VZ and it's like pulling teeth to get anything done.
T-Mobile ok in customer service, but horrible horrible service in my area.
Sprint, well I will Never, Never, Never go back to them, did I mention never go back to Sprint....
Let's face it, we crave new technology, so they make the phones cheap but get us with options we really dont need in the plan, but they package it, that is called Good Marketing.
As long as we the Consumer continue to buy the phones and equipment, and spend on plans and use Data etc they will continue to make money on us hand over foot.
AT&T just made my YEAR
So long story short.... I bought an iphone for my wife for christmas against her wishes (she breaks things a lot) and she decided to try to use the phone while she was shoveling the day after christmas and inadvertently snagged the headphone cable with the shovel and as a result, pulled the phone out of her jacket and into the snow. The phone was submerged in water for a few seconds and when we picked it up the phone had powered off. We waited a few days to see if it would dry out. Today we attempted to power it on and the unit does not respond. I've spoken to the apple store about the possible return/exchange and they've informed me that as a result of physical damage to the unit they are unable to process a return or exchange and instead will only sell me another unit flat out. I figured that since I had signed a new 2-year agreement with a $30 data plan I was going to be stuck paying the monthly fee.
......
Well I called AT&T and spoke to a very informative man named Austin. I calmly explained my situation to him and explained that i wanted to put my wife's old phone (LG Xenon) back on the account and take her $30 data plan off and resume her old $10 a month data plan. Austin helped me out by taking the $30 plan off the account and switching the old plan back on. I was ecstatic at this immediate response and his empathetic approach to my situation. In ADDITION to helping me out with the data plans he also informed me of a $250.00 one-time credit which he was going to place on my account as a result of my iphone accident. This may have been partially due to my 4 year good standing and 5 line family share plan with ATT but I had never in a million years expected this kind of treatment. I was blown away at this news and immediately thanked him. We ended the call shortly thereafter and I know sit here in absolute shock at the excellent customer service I received. I realize AT&T has had some really bad publicity the last few years but I am here to tell you first hand, it really seems like they are making big strides in changing their company image and I for one and now a life-long ATT Customer. Just thought i'd share my experience with everyone.
So long story short.... I bought an iphone for my wife for christmas against her wishes (she breaks things a lot) and she decided to try to use the phone while she was shoveling the day after christmas and inadvertently snagged the headphone cable with the shovel and as a result, pulled the phone out of her jacket and into the snow. The phone was submerged in water for a few seconds and when we picked it up the phone had powered off. We waited a few days to see if it would dry out. Today we attempted to power it on and the unit does not respond. I've spoken to the apple store about the possible return/exchange and they've informed me that as a result of physical damage to the unit they are unable to process a return or exchange and instead will only sell me another unit flat out. I figured that since I had signed a new 2-year agreement with a $30 data plan I was going to be stuck paying the monthly fee.
......
Well I called AT&T and spoke to a very informative man named Austin. I calmly explained my situation to him and explained that i wanted to put my wife's old phone (LG Xenon) back on the account and take her $30 data plan off and resume her old $10 a month data plan. Austin helped me out by taking the $30 plan off the account and switching the old plan back on. I was ecstatic at this immediate response and his empathetic approach to my situation. In ADDITION to helping me out with the data plans he also informed me of a $250.00 one-time credit which he was going to place on my account as a result of my iphone accident. This may have been partially due to my 4 year good standing and 5 line family share plan with ATT but I had never in a million years expected this kind of treatment. I was blown away at this news and immediately thanked him. We ended the call shortly thereafter and I know sit here in absolute shock at the excellent customer service I received. I realize AT&T has had some really bad publicity the last few years but I am here to tell you first hand, it really seems like they are making big strides in changing their company image and I for one and now a life-long ATT Customer. Just thought i'd share my experience with everyone.
And this report will have what kind of results 
People are still flocking into AT&T stores daily to purchase the iPhone, Millions of users like myself are still using their iPhones daily without any service problems.
This is the Xbox 3 rings of death all over again, most users were not affected but the negative hype was astronomical. Same with the iPhone, I doubt most users experience the these problems that are rampantly posted on forums and blog outlets. Not to say that the problem doesn't exist, It's obvious it does amongst many users. But seriously, for CR to give AT&T those black circles is reaching towards biased. I remember when in order for a product or service to get a half or full black circle it had to be extremely terrible, Which is far from the case of AT&T.
BTW ..... Sites like CR and BBB has lost their credibility years ago.
People are still flocking into AT&T stores daily to purchase the iPhone, Millions of users like myself are still using their iPhones daily without any service problems.
This is the Xbox 3 rings of death all over again, most users were not affected but the negative hype was astronomical. Same with the iPhone, I doubt most users experience the these problems that are rampantly posted on forums and blog outlets. Not to say that the problem doesn't exist, It's obvious it does amongst many users. But seriously, for CR to give AT&T those black circles is reaching towards biased. I remember when in order for a product or service to get a half or full black circle it had to be extremely terrible, Which is far from the case of AT&T.
BTW ..... Sites like CR and BBB has lost their credibility years ago.
Agreed.
This is the second strike for them in my book just in the last month. Companies might as well be able to have their score changed within BBB rankings.
First off
"believe half of what you see and none of what you hear"
and
"be informed, not just opinionated"
was a 5 year verizon customer and switched (for the iphone) over a year ago. no problem with service or coverage compared to Verizon...imo it's apples to apples when comparing larger carriers like Verizon and AT&T
(my only gripe is paying $30 for a media package, while having a seperate charge for texting...but this seems to be the norm so oh well)
"believe half of what you see and none of what you hear"
and
"be informed, not just opinionated"
was a 5 year verizon customer and switched (for the iphone) over a year ago. no problem with service or coverage compared to Verizon...imo it's apples to apples when comparing larger carriers like Verizon and AT&T
(my only gripe is paying $30 for a media package, while having a seperate charge for texting...but this seems to be the norm so oh well)
I wonder how much of this is that people hear at&t sucks and believe it. I have great at&t service. I've seen Verizon phones drop calls with 5 bars in my area.
I have been with AT&T sine the Cellular One days back in 1987 here in the San Francisco Bay Area. Needless to say, I have no issues with AT&T and have never considered switching.
There are areas in the US where Verizon is superior. There are areas in the US where AT&T is superior. I'd hazard a guess that ANY other carrier, if given the exclusive contract by Apple for the iPhone, would have bucked under the enormous demands placed on it by iPhone users.