Mine said the same thing because she was looking at the current (or past, whatever you want to call it) bill. I then mentioned that it would be incurred on the next bill, so the CSR was able to find it in a queue of some sort and said that the fee will still apply but the credit will go right alongside it. So it's worth a shot to mention that it may be pending or in the future queue since it won't be on your current bill.
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Carrier AT&T Upgrade Fee Waived (FAN)
- Thread starter DirtySocks85
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Interesting chat transcript. I wonder if management encourages them to wink at their customers. Kind of comes across flirtatious.
Interesting chat transcript. I wonder if management encourages them to wink at their customers. Kind of comes across flirtatious.
Haha, I don't mind, as long as she got the job done!
I finally got mine waived as well. The fourth chat session was the charm. She also notated my account to waive all future upgrade fees for being such a long time customer.
My FAN account does not waive upgrade fee only activation fee but I was still able to get it waived
Did you use the chat at att.com or the Premier store? My FAN account also doesn't allow upgrade fees to be waived but want to try anyway.
Just got mine waived. I got lucky with the first CS rep. First, I asked if I would be charged an activation fee. Then I politely asked to have it waived.
The CS rep put in an "advance credit" for $40 to cancel out the $40 activation fee that will appear on the bill.
The CS rep put in an "advance credit" for $40 to cancel out the $40 activation fee that will appear on the bill.
I chatted with ATT online and they said my FAN discount doesn't waive the $40 upgrade fee, BUT since I am such a loyal customer they waived it for me. I gave the chat lady a gold star and a party hat emoji. yay
This looks like the best way to go. While what I did worked very well for me, your transcription proves that it can be done even without a FAN account.
Waived. Chatted with Anthony, offered him a beer if he's ever in St. Louis, and he waived my fee. Smart!
No go on chat yesterday but after 40 minutes tonight,success! So that works out to a dollar a minute.
(My FAN didn't include it-go figure-some don't). I didn't even mention FAN this evening.
(My FAN didn't include it-go figure-some don't). I didn't even mention FAN this evening.
Tried again today. Talked to 3 more CSR's. Had one waive one of the 3 $40 fees. Had another waive $20. And struck out completely with the other CSR. So far 5 CSR's talked to and have had $60 out of the $120 waived.
This time around is proving to be much more difficult than years past. Years past it would take 2-3 CSR's before I'd find someone that would wave ALL three fees. oh well. I will not let AT&T win this battle! They already look to have screwed me on my iPhone 6 +.
did you guys with multiple upgrades get the fees waived one at a time or all at once? Having no luck so far with 2 lines - they will not budge at all claiming there is a strict policy on not allowing to get the upgrade fee waives for the iphone 6.
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I got it waived with the first csr. She tried to not waive it but accepted my offer; If she waive the fee, I will not contact csr again today, lol.