At what point does Apple replace a system?

[SiliconAddict]

Does anyone kn0ow if there is any set number of times where you can take your Mac in for repairs where they will outright replace the thing?

I'm starting to seriously get pissed off with My Crapbook Pro. Sunday is the 5th time I've had my craptop in for repairs since I got it in Feb. This will be the 3rd time I've had it in for the system waking up in my bag, overheating, and then turning off. I took it in last Wed (11/1) Sunday they call me up saying they couldn't replicate the problem. Came into the Apple store, and demonstrated that it does indeed wake up when it shakes around a bit. (Like it would in a bag that is picked up, walked around, set down on the seat of a car, etc.) So they are sending it in to depot for repair work. I'm setting here typing this on my substantially more reliable Thinkpad T40. Honestly this is starting to seriously irk me off and I'm wondering if when I get this laptop back again if the issue is still occureing if I would have a leg to stand on if I went in and asked for a new system. Honestly I've lost all respect for that system. I simply can't trust the thing anymore to do my work on it.

PS- No I'm not looking for an easy upgrade to a core 2. I just want a system that actually...well actually works.

 

[iW00t]

I'm sure if you push the issue enough they will replace it. 3 times is the supposed "policy" according to some members.

The T40 may be more "reliable" but it is still a Windows laptop, and for that (and solely based on that alone), in my eyes it is no better than a Dell. Sorry, PCs don't run MacOS X, it is just not a valid comparison. Enjoy uninterrupted spyware and virus popups with your highly reliable T40! I will take the Macbook Pro with all its issues any day solely on account of its superior design and OS X alone.

 

[Jiddick ExRex]

The T40 may be more "reliable" but it is still a Windows laptop, and for that (and solely based on that alone), in my eyes it is no better than a Dell. Sorry, PCs don't run MacOS X, it is just not a valid comparison. Enjoy uninterrupted spyware and virus popups with your highly reliable T40! I will take the Macbook Pro with all its issues any day solely on account of its superior design and OS X alone.

That is so stupid. Instead of having a system with no hardware faults, you'd rather stick with a buginfected machine, just because it runs OS X and is purty? Wow. Talk about fanboy.

 

[iW00t]

That is so stupid. Instead of having a system with no hardware faults, you'd rather stick with a buginfected machine, just because it runs OS X and is purty? Wow. Talk about fanboy.

A computer is a lot more than the sum total of its parts, so what if you have hardware with "no faults" when you are running an CrapOS like Microsoft Windows XP?

It is all about OS X and good design sense, like the backlit keyboard, the integrated iSight camera, the accessible memory upgrade slots, and fabulous applications like the iLife suite... applications such as iPhoto and iMovie HD. They are beyond what you can even buy with money on a PC!

Apple's hardware are very well designed, and they incorporated a lot of cutting edge technologies into their machines. It is no biggie that faults happens from time to time. You cannot make it big without having failed first! Same thing when it comes with Apple's innovation. If I am SilliconAddict I'd buy AppleCare and trust Apple to eventually fix the problem. If they can't 2 years down the road they will then give me a free upgrade! Trust Apple, don't act like they are out to foist crap on you!

Good Apple Service

To read more about Dell's or HP's service simply google for "HP out of warranty sucks" to read the many stories on how the PC world does it. They make up excuse after excuse, give you a mediocre service job at your 11th month, and the day it dies again they tell you "Oh shucks!"

 

[Jiddick ExRex]

I don't disagree with your latter post. Your previous point was just that you thought you could live with a non-working, random shutting down, malfunctioning piece of hardware which I thought was a ****** argument over using a workign windows xp machine. You just can't compare the two

 

[kalun]

A computer is a lot more than the sum total of its parts, so what if you have hardware with "no faults" when you are running an CrapOS like Microsoft Windows XP?

It is all about OS X and good design sense, like the backlit keyboard, the integrated iSight camera, the accessible memory upgrade slots, and fabulous applications like the iLife suite... applications such as iPhoto and iMovie HD. They are beyond what you can even buy with money on a PC!

Apple's hardware are very well designed, and they incorporated a lot of cutting edge technologies into their machines. It is no biggie that faults happens from time to time. You cannot make it big without having failed first! Same thing when it comes with Apple's innovation.

Don't get me wrong, OS X is a lovely OS, but believe it or not, Window is not a bad operating system. You should give it a shot, like I did to OS X and Linux.

I agree with you that apple have great designs, beats dell for sure. However, it is still important to have good quality control. I don't want a laptop that just looks pretty but have RSS, whine, discoloration, etc...

 

[iW00t]

Don't get me wrong, OS X is a lovely OS, but believe it or not, Window is not a bad operating system. You should give it a shot, like I did to OS X and Linux.

I agree with you that apple have great designs, beats dell for sure. However, it is still important to have good quality control. I don't want a laptop that just looks pretty but have RSS, whine, discoloration, etc...

Windows is not bad I agree. I used to use Windows. I still use Windows sometimes for various games that don't run on OS X, but since I've switched I find myself gaming less and less even, and supporting the game companies that actually take the effort to make Mac gaming possible. Vote with your wallets people, why support a company that is so entrenched with their DirectX vendor tie in crap?

Macs are really price competitive nowadays. For one thing I am sure SilliconAddict paid less for his "crapbook Pro" than he did for his T40, and I've seen T40s used by my mates. They really look like crap, don't have a great screen either, and all those helper applications and "Access IBM" just to coordinate your wifi/trackpoint/nipple.

Simply LOL@YOU.

In contrast on a Mac all I have is this perfect integrated solution. It's beyond comparison. I'm sure to make these possible Apple must have spent billions on R&D, money that they need to recoup somewhere.

Don't believe me just take a look at the specs and pricing for a C2D MBP, and the pricing for a CD T60. Care to guess which is the cheaper laptop?

 

[kettle]

Window is not a bad operating system.

 

[iW00t]

Well I suppose Windows compiles fine.

 

[SiliconAddict]

I'm sure if you push the issue enough they will replace it. 3 times is the supposed "policy" according to some members.

The T40 may be more "reliable" but it is still a Windows laptop, and for that (and solely based on that alone), in my eyes it is no better than a Dell. Sorry, PCs don't run MacOS X, it is just not a valid comparison. Enjoy uninterrupted spyware and virus popups with your highly reliable T40! I will take the Macbook Pro with all its issues any day solely on account of its superior design and OS X alone.

I've never had a single virus on any of my computers. Nor adware or anything else. In point of fact I've had more issues with OS X then I ever did with XP but I'm getting off topic. My original point was that my Thinkpad with XP has been more reliable then the MBP up to this point and its starting to ware on my nerves when I show up to a clients house, pull out my MBP only to find that I can hardly touch it its so hot (skintight neoprene case.) and there is 10% left on the battery. Apple needs to get this crap fixed.

 

[SiliconAddict]

To read more about Dell's or HP's service simply google for "HP out of warranty sucks" to read the many stories on how the PC world does it. They make up excuse after excuse, give you a mediocre service job at your 11th month, and the day it dies again they tell you "Oh shucks!"

I do Dell warrantee work and I can tell you right now for the price that you spend on Applecare you can get next business day repair work on a Dell, at your home, or where ever you want us to come. I know that I've suprised more then my fair share of people when I contact them yto setup an appointment the day after they call Dell.
I use my MBP, or used, to keep track of all my repair manuals, hardware notices, millage reports, etc. The main reason I went from my ThinkPad to my MBP was the screen size and resolution. Substantially better for managing spreadsheets and such. As it stands I'm prob going to stick with my ThinkPad even when I get my MBP back. Yes it was nice seeing the looks on people's faces when someone who is contracted by Dell shows up with a Mac but my ThinkPad feels like more of a workhorse laptop that goes out in the field and gets scruffed up vs. my MBP that feels like a laptop destined to be taken with me for anything other then work. And this recient bout of hardware problems emphasizes that opinion. About a month ago I almost had a heart attack when my keys scraped across the top of my MBP lid when I pulled it out in the car to update my call list. I wouldn't haven given my ThinkPad a second though because of the plasticy nature of the lid.

 

[kalun]

Don't believe me just take a look at the specs and pricing for a C2D MBP, and the pricing for a CD T60. Care to guess which is the cheaper laptop?

Oh, I believe you in terms of Mac being very price competitive. However, I don't see the logic of "because it is cheap, that's why it can suck (Not that I am saying mac sucks)."

Wouldn't it be good for apple to produce price competitive and quality machines? Afterall, you are paying a lot of money for this machine.

Well, "I think" windows is not a bad operating system. You are free to have your own opinion.

Anyway, I think I am too far off topic. To OP: I've heard "3".

 

[iW00t]

I do Dell warrantee work and I can tell you right now for the price that you spend on Applecare you can get next business day repair work on a Dell, at your home, or where ever you want us to come. I know that I've suprised more then my fair share of people when I contact them yto setup an appointment the day after they call Dell.
I use my MBP, or used, to keep track of all my repair manuals, hardware notices, millage reports, etc. The main reason I went from my ThinkPad to my MBP was the screen size and resolution. Substantially better for managing spreadsheets and such. As it stands I'm prob going to stick with my ThinkPad even when I get my MBP back. Yes it was nice seeing the looks on people's faces when someone who is contracted by Dell shows up with a Mac but my ThinkPad feels like more of a workhorse laptop that goes out in the field and gets scruffed up vs. my MBP that feels like a laptop destined to be taken with me for anything other then work. And this recient bout of hardware problems emphasizes that opinion. About a month ago I almost had a heart attack when my keys scraped across the top of my MBP lid when I pulled it out in the car to update my call list. I wouldn't haven given my ThinkPad a second though because of the plasticy nature of the lid.

Perhaps we can all agree that you are probably not meant to use a Mac.

 

[iW00t]

Oh, I believe you in terms of Mac being very price competitive. However, I don't see the logic of "because it is cheap, that's why it can suck (Not that I am saying mac sucks)."

Wouldn't it be good for apple to produce price competitive and quality machines? Afterall, you are paying a lot of money for this machine.

Are not Macs quality machines?

HP/Dell/Compaq et el is not shy or embarrassed at all in the least to charge you $2.5K for a plasticky laptop.

 

[mcmadhatter]

I got it replaced after one long 3 month incident where i handed it in to repair and 3 months (2 logic boards, 3 power convertors, 1 screen and a new cd drive) later they still hadn't fixed it or handed it back. get a list of your case ID's from the people who fixed it for you, call customer support to get them to amalgamate them into one new case id, then ask for customer relations dept and have a good whinge at them.

 

[CrackedButter]

Perhaps we can all agree that you are probably not meant to use a Mac.

You've been here what, 10 days? SiliconAddict has been here 3 years and counting, I think we can agree that he knows what's best for him to use.

 

[thegreatluke]

Three times is not policy for any company.
It's the law.

(In the U.S. anyway.)

If your product of some kind has been repaired three times for a problem and you need it repared again, you are legally entitled to a replacement.

And SiliconAddict has a point. If he tried a Mac and didn't like it, why force him into Macs? It's personal preference, that's all.

 

[iW00t]

You've been here what, 10 days? SiliconAddict has been here 3 years and counting, I think we can agree that he knows what's best for him to use.

What's this? So you have more chips on your shoulder? Why not pull some rank and get Apple to replace the system on account of said rank?

Oh I forgot, it means nothing in the real world... except you have had more time to waste over the last 36 months.

Three times is not policy for any company.
It's the law.

(In the U.S. anyway.)

If your product of some kind has been repaired three times for a problem and you need it repared again, you are legally entitled to a replacement.

And SiliconAddict has a point. If he tried a Mac and didn't like it, why force him into Macs? It's personal preference, that's all.

That is exactly the point.

Only Apple computers run OS X. SilliconAddict finds Apple's computers lacking compared to his PC laptop. Since he is not ready to accept the whole package, why force things?

Being a Mac user is all about commitment, if you are not ready to leave the past behind and accept Apple for both its good and bad, well you are just a switcheur...

 

[cynerjist]

About a month ago I almost had a heart attack when my keys scraped across the top of my MBP lid when I pulled it out in the car to update my call list. I wouldn't haven given my ThinkPad a second though because of the plasticy nature of the lid.

I agree 100%. I'm pretty rough with my PC laptop. There isn't anything shiny to scratch. I don't feel guilty when it takes a beating.

I'm on pins and needles handling the MBP. Maybe I need to own it a few more months and I will stop worrying about it.

I hope they fix your problem, or give you a replacement.

 

[cynerjist]

That is exactly the point.

Only Apple computers run OS X. SilliconAddict finds Apple's computers lacking compared to his PC laptop. Since he is not ready to accept the whole package, why force things?

Being a Mac user is all about commitment, if you are not ready to leave the past behind and accept Apple for both its good and bad, well you are just a switcheur...

you're scary. are you donald rumsfeld?

 

[mick4394]

Being a Mac user is all about commitment, if you are not ready to leave the past behind and accept Apple for both its good and bad, well you are just a switcheur...

Lemming alert!

 

[SiliconAddict]

Perhaps we can all agree that you are probably not meant to use a Mac.

No I think Macs are perfectly fine. I do think Apple needs to fortify their line of MBPs with next day business repairs for those who can NOT have a week of downtime and a more robust external design for those who are in the field. I'm not talking a ruggadized notebook but one that you can slip an external shell around. The MBP's seem designed for office workers. In environments where they aren't going to be bounced around much. *shrugs* At the end of the day my biggest gripe is turn around time. The last time I had my MBP in for reapirs at the Apple store they had the part on site when I dropped it off on a Saturday morning. They didn't finish up the repairs until the following Thursday. Again that is WITH the mobo on site. Unacceptable IMHO for those of us who depend on us to do our job. I actually took Wed and Thursday off that week because I was dead in the water without my laptop.
At least now I have my ThunkPad fully setup as a backup now.

 

[SiliconAddict]

Only Apple computers run OS X. SilliconAddict finds Apple's computers lacking compared to his PC laptop. Since he is not ready to accept the whole package, why force things?

Being a Mac user is all about commitment, if you are not ready to leave the past behind and accept Apple for both its good and bad, well you are just a switcheur...

That's just stupid. A Mac is a computer. That is all. You shouldn't have to change how you do your work or change your expectations simply because you are running a Mac. Also the simple fact is the work world uses Windows. I need Windows and was the primary reason when I didn't upgrade to a PPC POwerBook years ago: VPC was just too slow. I want the best of both world's and I don't want to compromise. Right now software wise I'm not compromising. Hardware is another matter. Turn around time for repairs and hardware design I think I am compromising. Again I think Apple isn't catering to people who need a system that is still really powerful (MBP.) But still not cheap but a but more designed for people on the go who bump and thump their computers around. Actually looking at the MacBook I think there are closer to such a design its just there is compromise with their specs. I'm using this system for professional (MS Office/Access/SAP/generating reports/mapping software/etc) and personal purposes (gaming/video). Am I really expecting too much out of Apple?

PS- I had surgery Wed and am still a bit tanked from the drugs so if my writing is a bit off blaim it on the anesthetic.

 

[crazycap]

Being a Mac user is all about commitment, if you are not ready to leave the past behind and accept Apple for both its good and bad, well you are just a switcheur...

Wow this guy is pathetic, using a Mac doesn't automatically make you a cool kid at school.

I think Apple's Ads really do work and paid off.....

 

[chosenwolf]

Wow this guy is pathetic, using a Mac doesn't automatically make you a cool kid at school.

I think Apple's Ads really do work and paid off.....

+1, Apple marketing has really done their part.

And if I recall correctly, it is Apple's machines that run Windows also (demonstrating a significance for the Windows operating system) and not the other way around.