Be careful updating iOS over wi-fi. It can lead to one thinking the update is buggy.

[quaffa]

Thread title amended; hopefully it is more appropriate.

I do accept I was panicking a bit here, and I apologise, but in mitigation:-

1. Apple announce the updates and invite users to install them on the iPhone over wi-fi. As far as I am aware there is no warning on that screen that wi-fi is less robust than iTunes, or any recommendation to consider updating through iTunes instead of wi-fi. I would guess that the vast majority of people update over wi-fi.
2. Indeed, I've always updated over wi-fi myself, and I've had no problems in the past.
3. On this occasion I found myself the 'victim' of my ISP changing the nature of it's email service to me, apparently on the very same day that I updated to 10.3.2.
   On Friday 26th I was having my emails 'pushed', but after I installed 10.3.2 on 27th I only had a 'fetch' service. I perceived that -admittedly incorrectly- as a bug in my iOS update, but I would submit that anyone else would think the same in the circumstances.
4. Before I did anything I searched the Apple Communities for '10.3.2' & 'sounds', and I remember seeing several posts that apparently backed-up my perception that there was a problem with 10.3.2.
5. I have to say that I was disappointed on this occasion with the usually impeccable service we receive from the good people at Applecare, and I think I was led in the wrong direction by them. This resulted in a lot of my time being wasted and a virtually useless iPhone at the end of the two-day-long process.
6. Having sort of 'given up' with the advice I was receiving from Applecare, and starting to panic, thank goodness I posted my problem on here!
   Despite the technically inappropriate title of my thread, I was pointed in the right direction of having been talked into restoring from a corrupt backup, and I was able to then think it through, wipe my iPhone and then restore it again from an iCloud backup that pre-dated my woes.

Thanks again to everyone who helped me on here; it is really appreciated.

 

[C DM]

Thread title amended; hopefully it is more appropriate.

I do accept I was panicking a bit here, and I apologise, but in mitigation:-

1. Apple announce the updates and invite users to install them on the iPhone over wi-fi. As far as I am aware there is no warning on that screen that wi-fi is less robust than iTunes, or any recommendation to consider updating through iTunes instead of wi-fi. I would guess that the vast majority of people update over wi-fi.
2. Indeed, I've always updated over wi-fi myself, and I've had no problems in the past.
3. On this occasion I found myself the 'victim' of my ISP changing the nature of it's email service to me, apparently on the very same day that I updated to 10.3.2.
   On Friday 26th I was having my emails 'pushed', but after I installed 10.3.2 on 27th I only had a 'fetch' service. I perceived that -admittedly incorrectly- as a bug in my iOS update, but I would submit that anyone else would think the same in the circumstances.
4. Before I did anything I searched the Apple Communities for '10.3.2' & 'sounds', and I remember seeing several posts that apparently backed-up my perception that there was a problem with 10.3.2.
5. I have to say that I was disappointed on this occasion with the usually impeccable service we receive from the good people at Applecare, and I think I was led in the wrong direction by them. This resulted in a lot of my time being wasted and a virtually useless iPhone at the end of the two-day-long process.
6. Having sort of 'given up' with the advice I was receiving from Applecare, and starting to panic, thank goodness I posted my problem on here!
   Despite the technically inappropriate title of my thread, I was pointed in the right direction of having been talked into restoring from a corrupt backup, and I was able to then think it through, wipe my iPhone and then restore it again from an iCloud backup that pre-dated my woes.

Thanks again to everyone who helped me on here; it is really appreciated.

In most circumstances WiFi works just fine for most people. Sometimes there can be issues, as there can be issues with any update/install really, even with iTunes or otherwise.

 

[zorinlynx]

I sometimes wonder if people who are constantly having weird issues with their phones have bad memory in their device.

With computers (Macs and PCs alike), bad RAM manifests itself as crashing apps, random strange behavior, and corrupted data. You would expect the same thing to happen in an iPhone if the RAM in the device is bad.

Just because the RAM in an iPhone is part of the SOC and not separate like in computers doesn't mean it can't have the same problems.

 

[kmj2318]

I don't understand this thread. Are you saying avoid wifi updates because AppleCare will waste your time having you update through iTunes? Or are the wifi updates actually buggy? Or are the iTunes updates buggy?

 

[C DM]

I don't understand this thread. Are you saying avoid wifi updates because AppleCare will waste your time having you update through iTunes? Or are the wifi updates actually buggy? Or are the iTunes updates buggy?

There is a variety of anecdotal experiences one way or another, so realistically it's neither here nor there as far as any overall general advice.

 

[simonsi]

As far as I am aware there is no warning on that screen that wi-fi is less robust than iTunes

It isn't less robust per se, it is just different, you know the step you get when the phone "Verifies Update" well that does exactly what it says and confirms you got the required update without any errors. Now if something goes wrong it sensible to try a different method, the "via iTunes" method is certainly different and the process has the iTunes host resources to lean on rather than just the phone resources.

However backing up after an issue then restoring makes no sense at all, after all you would want the phone to be restored to its corrupt state, if its state changes then it wasn't a good backup in the first place, backups aren't covert fix stuff processes, if a file is corrupt/wrong/missing it will be backed up corrupt/wrong/missing. Sounds like a Genius Hail Mary to me.

Motto is always take a backup before installing an update or making any kind of change, not afterwards.

 

[Galacticos]

Updated my iPhone 6 on Saturday morning and it's been a disaster since then! I've spent over three hours on the telephone to Applecare and at least twelve hours trying to sort out the problems. (Without success.)

Initially I thought it was just a problem with sounds, but when I contacted Applecare I was guided through re-installing 10.3.2 via iTunes rather than over wi-fi, 'because it is more robust'. I had to backup my iPhone to iTunes on my MBP, then reset my iPhone (I think), which included reinstalling the software, and then I had to restore the backup I'd just done on iTunes back to my iPhone. It took about five hours.

Now everything on my iPhone is soooo slow, the keyboard has a delay between tapping and the characters appearing on screen, apps crash repeatedly and often, including Apple proprietary ones like Photos and Find My Friends, but also low-data-hungry 3rd party apps such as the BBC News app. I basically have an iPhone that was fine on Friday, and is pretty well useless -apart from as a basic phone- now.

A while ago I had major problems with my emails not being sent through and after exhaustive trial and error (downgrading an re updating, beginning phone as new - just about every troubleshooting measure possible) I realised that the iTunes download was a lot buggier than the ota update.

The iTunes download massively drained my battery, stuff up the App Store app, had apps crashing - it was a mess.

So, it's likely only rarely, but sometimes the different update methods can spew out different bugs/issues with the iOS.