gekko513 said:
to answer your second point, macs have been and are so much easier to set up...so there are fewer calls there...microsoft could learn, or steal, he he, a thing or two...apple is into KISS, "keep it simple stupid" and it works...os x is not as bloated as windows xp
to answer your first question, let's take a simple point as opening up a mac...remember that first impressions are very important here...look at the elegant packaging inside and out and ease of setup...many non technically inclined people can probably set up a mac themselves just based from the onscreen instructions
and also, macs are just plain "cute" and apple has, i think, learned something from hello kitty and cabbage patch kids...most pc machines, except for sony and a select few, are not that pretty and very utilitarian looking and resemble, even in their packaging and instructions, a piece of office equipment
apple's slightly better product has on its side the most fantastic industrial design for the machine, and yes, the packaging, thus ensuring a great first impression and things like that last and create loyalty
now if macs were big ugly beige boxes and still got the top consumer ratings, then i could say it's very possibly due to quality of the hardware, or of os x over xp...and xp is a nice os, and perhaps because they copied os x...but as for stability, xp is every bit as good as, or better, than os x
still, again, apple has the best overall package taking all things into consideration and if us macheads stuck with facts and not hype, pc users would discover macs on their own and not be put off by such mac zealots that resemble dianetics or the jehovat witnesses
