No, they told me that points now start over every year. It's a new policy. They say they informed members about it last November. I think I earned about $30 or worth of coupons last year, so it's not like I wasn't using the program enough. But they deleted all my points at the beginning of February, right after anything accrued from XMas shopping in December would have registered.They don't delete your reward points... i.e. the credits you get towards discounts are preserved. They DO require you to earn a certain amount of points in a calendar year to maintain or achieve silver status (which I have). They actually include January, btw. This is pretty standard for hotel and airline programs. You keep the points but it's the status that requires a number per calendar year.
But that's fine. Micro Center has a new store around the corner. I like it better anyway.
Here's the email reply I got from them when I asked why my points were gone.
Best Buy CS said:I hope this email finds you well. I am sorry you were caught off guard by the annual program change, but I think a lot of people were. I am a reward zone member too and we work hard to earn those points! We sent out an email about this new policy in November of last year but you might have overlooked it. Because you were unaware of the change, I would like to give you back the points you lost. They will post back to your account within 3-5 business days. Just remember that your points are going to start over every year from now on.