BEWARE! Lost all my 60GB offline content with IOS 9.2

[anzio]

Remember there’s this feature that will delete some of your stuff if iOS does not have enough space to do over the air update? Maybe Music is the one they deleted.

It's possible; however, I'm not sure why it would do this. My iPhone had about 92GB remaining before the update. If it thought I needed more space, it needs to return to math class

The trick with the playlist doesn't work for me!

That sucks. Sorry. Guess it has some trouble with very large libraries. This is probably why Apple doesn't have a "Download All" option too. If you have an earlier backup in iCloud, you can try restoring from iCloud, since it knows what you had stored offline. Moot point if you've already backed up since update though.

 

[HannahBanana1357]

After the update my music was there but for whatever reason it was downloading songs and albums (probably the ones that were not fully downloaded before). After playing with the app, it suddenly crashes.. after that, gone!!! my 60 gb of offline music was not there anymore, even the space on my 128gb ipod was now free!!! I hate those Apple Music bugs it's over and over again it's never stable!!!!

I bought an expensive Ipod to have all my music offline and subscribe to Apple Music and since day 1 it's driving me crazy!!!

I have the exact same problem all my songs need to be played online and it wont allow me to make them available offline again! Anyone know what i can do ?

 

[vindiezel]

I have the exact same problem all my songs need to be played online and it wont allow me to make them available offline again! Anyone know what i can do ?

To make a song or album available for offline listening you need to press the + button next to the heart icon with will add it to "My Music". The icon will then change to an iCloud download button which you can then press to make the song or album available offline.

 

[gayan85]

A lot of users have been writing about this and I am facing the same situation. All the tracks that I have downloaded from Apple Music for offline use are lost following update to iOS 9.2. Thee tracks show up only when I am connected to a Wifi connection or cellular network; I cannot use them when I dnt have any. I do not use Apple Music on my Windows laptop and I am not quite certain that all the tracks were synced to my laptop when I synced my iPhone to my laptop a couple weeks ago. I am using iPhone 6, 64gb and I have about 23gb of free space. Please help me as to how do I get back all those tracks.
One more thing is that I see new playlists created automatically, but the ones I had have lost all the tracks. Also, I do not see an option to re-download when I am connected to Wifi or cellular network.

 

[sontran23]

try this

 

[sunapple]

Really annoying bug. Turned my iCloud Library off and on again and just downloaded everything again manually. Downloaded some 500 songs overnight so everything is okay now, but I had to read an actual book on the train yesterday which is just the worst.

 

[Cayden]

Mine did the exact same thing. When I turned it back on it started downloading about 1500 songs, but I had to indivually go by artist to get the other 800 songs that I had beforehand

 

[Count Olaf]

I'm having the same problem. I'm not sure if it has to do with updating to iOS 9.2, but my Apple Music free trial had ended. I had music and playlists from even before I even tried Apple Music, which were still there after my trial ended. The only thing I remember doing before my music and playlists vanished was making an iTunes purchase, then later in the day I go to my music and the first thing I see is that my playlists are gone. All of them! The ones I made during my trial and before!

 

[GermaniDIOT]

Same thing just happened to me while on the road 1000 miles away from home (and not with a portable computer, well, Apple suggests the iPad is but it is definitely not).

I am not using the iCloud Library for music, I am subscribed to Apple Music though.
All the music on my iPhone I ripped from CD - how old school - some of them even in CD quality.

I was listening to music on my iPhone 6S and suddenly the music stopped.

Opening the music app to press play again and finding out there was no music anymore. Everything was gone.
In the system preferences info it says I have 0 titles in my music player.

Nice one, Apple. After the iTunes disaster 12.3.1 with the spinning wheel of death that screwed my "Apple Music" experience big time, all music gone from the "only player you need". Pffff.

 

[msvadi]

After downloading iOS 9.2, all of my music downloaded by Apple Music for offline use is gone. My music purchased previously on iTunes is downloaded on my phone, as it was before. Anyone else seeing this??

Same thing happened to my son. I have not updated my iPhone yet and now I'm seriously thinking about skipping the update.

 

[nickels81]

where would the icloud button be at? I cannot find anything

 

[nickels81]

are they coming out with a fix for the ios 9.2 making it offline button vanished

 

[C DM]

are they coming out with a fix for the ios 9.2 making it offline button vanished

Well, they are working on the next iOS 9.2.1 update (hard to say just yet what is being addressed/changed in it): https://www.macrumors.com/2015/12/16/apple-seeds-first-921-beta-to-devs/

 

[Jaydog4307!!!]

Has anyone else had issues with their Beats wireless earphones with the IOS 9.2 update? Overtime I try to forward a song, it unpairs.

 

[mostlynameless]

Has anyone else had issues with their Beats wireless earphones with the IOS 9.2 update? Overtime I try to forward a song, it unpairs.

I saw that problem in another thread and the answer was to update the firmware in the headphones. I updated with the Beats updater and don't have the problem.

 

[beansontoast]

I am another one who lost all my downloaded music after I 'upgraded' my iPhone 6S to iOS 9.2, although it didn't happen immediately. The only problem I noticed initially was that playback in my car (the only place I use downloaded Apple Music) became very unreliable and almost unusable.
Then a few days later I received a text from my mobile company telling me I had used 75% of my data for the month. I've never done that before, but I didn't realise at that point there was any link to my Apple Music problems.
I thought the playback issues were down to connectivity problems and I couldn't see a problem in Apple Music.
I then received a text from my mobile company telling me I had used 100% of my data allowance for the month, which I now realise from having researched it is because Apple Music was syncing music over the mobile network.
All along, my downloaded content seemed to be present and correct in the phone and gave me no reason to suspect anything was wrong.
Over Christmas I made some videos using the phone so I synced it to Photos on my Mac and while there, synced iTunes as well (Apple Music is not enabled there). iTunes informed it was syncing my entire library of 7000+ songs (despite them already being on the phone) but only actually synced a couple of hundred. On disconnecting the phone and checking Apple Music I found all my downloaded Apple Music content had been deleted.
Not just deleted but erased from my profile altogether. There was no sign of anything I had added since I switched from Spotify to Apple Music. Even switching off Apple Music and re-enabling it made no difference, I have no trace whatsoever of anything I have added so now I have to try to remember, and I'd added a lot.
Apple's 'It Just Works' and Apple Music's 'Don't Miss A Beat' are laughable. Apple Music is still in beta and Apple's quality control is a disgrace.

 

[tonidragon]

After downloading iOS 9.2, all of my music downloaded by Apple Music for offline use is gone. My music purchased previously on iTunes is downloaded on my phone, as it was before. Anyone else seeing this??

[doublepost=1454280922][/doublepost]

I am another one who lost all my downloaded music after I 'upgraded' my iPhone 6S to iOS 9.2, although it didn't happen immediately. The only problem I noticed initially was that playback in my car (the only place I use downloaded Apple Music) became very unreliable and almost unusable.
Then a few days later I received a text from my mobile company telling me I had used 75% of my data for the month. I've never done that before, but I didn't realise at that point there was any link to my Apple Music problems.
I thought the playback issues were down to connectivity problems and I couldn't see a problem in Apple Music.
I then received a text from my mobile company telling me I had used 100% of my data allowance for the month, which I now realise from having researched it is because Apple Music was syncing music over the mobile network.
All along, my downloaded content seemed to be present and correct in the phone and gave me no reason to suspect anything was wrong.
Over Christmas I made some videos using the phone so I synced it to Photos on my Mac and while there, synced iTunes as well (Apple Music is not enabled there). iTunes informed it was syncing my entire library of 7000+ songs (despite them already being on the phone) but only actually synced a couple of hundred. On disconnecting the phone and checking Apple Music I found all my downloaded Apple Music content had been deleted.
Not just deleted but erased from my profile altogether. There was no sign of anything I had added since I switched from Spotify to Apple Music. Even switching off Apple Music and re-enabling it made no difference, I have no trace whatsoever of anything I have added so now I have to try to remember, and I'd added a lot.
Apple's 'It Just Works' and Apple Music's 'Don't Miss A Beat' are laughable. Apple Music is still in beta and Apple's quality control is a disgrace.

[doublepost=1454281039][/doublepost]I lost over 5 thousand songs on my iPhone after upgrading to 9.2.1. VERY FRUSTRATING. Every time there is an upgrade there is a problem. I'm afraid to see what happens when I try to play music from my iPhone in my car. I don't understand why Apple can't get it together.

 

[beansontoast]

[doublepost=1454280922][/doublepost]
[doublepost=1454281039][/doublepost]I lost over 5 thousand songs on my iPhone after upgrading to 9.2.1. VERY FRUSTRATING. Every time there is an upgrade there is a problem. I'm afraid to see what happens when I try to play music from my iPhone in my car. I don't understand why Apple can't get it together.

I found that the problem was caused by the upgrade switching off the 'iCloud Music Library' toggle in Settings>Music. Switching it on again restored all the Apple Music to my library, but it meant I had to go through the process of re-streaming it all to the phone, which takes time and bandwith. The Recently Added section helps, but it doesn't list everything, so the only option is to go scroll through your library and hope you can remember all you had saved. I save a LOT of music to my iPhone so it would be a big help if Apple offered an option to stream and store all your Apple Music content, rather than requiring each individual album to be done manually.
As for playback in the car, I always connect via the lightning cable but I did find that quite often it just wouldn't work. I fixed this by going to the car's Bluetooth settings and disabling Bluetooth audio for the iPhone - the lightning cable connection is now very reliable, presumably because it isn't fighting for connection with Bluetooth.