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Burnt by my MacBook Pro :-(

Give them a call and be honest about what happened. I doubt you'd have to threaten legal action to get a replacement, the fact you've sustained bodily harm from your laptop running too hot, it's just rediculous that it should ever of come close to being that hot. It's a laptop, not a stove. Get Apple to sort it out for you. They should bend over backwords.
 
Wow. Suing would be stupid, no offense. Definitely take it to an Apple store.

On another note, I have a 15.4" MBP and mine has never, ever gotten hot enough to burn me.. warm, yes, that hot, no. So unless you have extremely sensitive skin, I'd just go have it looked at, especially if you've had kernel panics.

Just my two cents.
 
I agree with some of the other posters in this thread... don't threaten to sue.

First of all you can't.. unless your burn is serious, and you have money TO sue.. it's not exactly free. Second of all, if you want your laptop fixed, I'd say it would be better to explain the heat issue and definitely mention--as others have said,--that you have sustained a burn. That's probably the best course of action. I don't think they will give you the sort of attention you want if you threaten legal action... fixing the problem involves a little give and take.

That said I'm sorry to hear about the burn! I would be furious! That's a simply unacceptable amount of heat!!
 
can't get CoreDuoTemp to work

doh, can't get CoreDuoTemp to work... it asks for some keychain entries... I tried to set the password but it doesn't accept them :confused:

Anybody got this app (latest version) to work ?
 
webcookie said:
If I were you, I would definately call up Apple and let them know that their product burned me. I might also throw in mention of a lawyer.
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So she gets a lawyer, how many thousands of dollars is that going to cost her? A lot more than its worth believe me, at the most you will get an apology and a new MBP thats it, and its not worth the lawyer costs.
 
My mbp's ram cover area burns when it's plugged into the AC. I can't keep my fingers (don't have sensitive skin) there for more than 5 seconds. And this happens at all loads. Is that normal?
 
you would be an idiot if you threaten to sue them


one guy's mac book pro burned his wife's leg, he called apple, and apple said that it says in the manual that you should not put on your body (or something like that)

look in the manual and see, if there is not mentioning of a warning , then you have a case.


Thing is, if it gets so hot that you cant touch it, it is declared defective, but you put the laptop ON your bed, where the computer can get warmer from the comforters. That is your problem. if it burned you when you were sitting on your desk then it is defective.
 
stefan15 said:
...First of all you can't.. unless your burn is serious, and you have money TO sue.. it's not exactly free.
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It doesn't take any money to threaten to sue. ;)

viqas said:
you would be an idiot if you threaten to sue them


one guy's mac book pro burned his wife's leg, he called apple, and apple said that it says in the manual that you should not put on your body (or something like that)

look in the manual and see, if there is not mentioning of a warning , then you have a case.


Thing is, if it gets so hot that you cant touch it, it is declared defective, but you put the laptop ON your bed, where the computer can get warmer from the comforters. That is your problem. if it burned you when you were sitting on your desk then it is defective.
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Of course, in this case, it wasn't on anybody's lap, they just picked it up.

How else should one pick up a laptop? Hot pads? :rolleyes:

...And it wasn't on the bed. When they got burned they were moving it to the bed.
 
EricNau said:
It doesn't take any money to threaten to sue. ;)
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Could end up taking a lot of money after making the threat.

Since diverting any and all future service future from a customer to the legal department -- effectively kills the warranty and gets rid of the problem.

Since the warranty will basically be over when they fix the problem the first time.

---

Basically imagine how long it'll take to get service when you need it, dealing through a legal department, 6 month to a year would be quick.
 

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Take it to an apple store, but before you go in do some intensive tasks to work up some heat, then carry it being sure not too touch it where its hot. Then when you hand it over, let them try and tell you theres nothing wrong with it :)
 
Rovman said:
Take it to an apple store, but before you go in do some intensive tasks to work up some heat, then carry it being sure not too touch it where its hot. Then when you hand it over, let them try and tell you theres nothing wrong with it :)
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Oooo. Your evil. :p
Just out of curiosity, do you have the 7200rpm or the 5400rpm hard drive?
 
Yikes, :eek: my 1.83GHz MacBook Pro gets warm, but not to that extent. I would not advise suing Apple, but rather explain the situation and see if they would re-apply the thermal grease/paste over the cpu.
 
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