Thank you for that, a different take from the reference(s) I found.
On the coffee topic:
- Customers want hot coffee yet stupid customers place the cup near their "junk" to add stuff. I hear people at Starbucks ask for "extra hot" all the time. How is a corporation to balance between customer requests, expectations and stupidity?
- I don't think anything at a company as large as McDs happens arbitrarily, someone at corporate sets the coffee temp based on some convoluted criteria based on customer demand versus product recommendations versus safety, etc. I can only imagine that the serving temp was set that high because of customer demand or complains about the coffee not being hot enough.
- How does McDs fix stupid? Placing a freshly hot cup of liquid between your knees in a car to add stuff is just plain stupid. I have spilled coffee on myself and in almost every instance I was doing either something stupid, ill-advised or just purely accidental, bottom line is no liability could or should be placed on whomever I got the coffee from, it was clearly my fault. That is the way I judge this case.
- The coffee makers' (either mechanical or human) were not malfunctioning as you claim, a directive was set at the corporate level and was being followed by those preparing it. My guess it is out of the hands of any humans at any given franchise and is hard set by the manufacturer of the hardware itself.
- How this woman was only found 20% liable is astonishing and speaks volumes about our inclination to hand out ridiculous settlements when a claim is made against a corporation. Did this person know she was handling a hot liquid? I can only assume so. Did this woman use a common best practice, like a cup holder, to add products to her coffee? No, she decided to use her crotch, not the sharpest knife in the drawer.
You failed to address the "McNugget" situation so I will treat it as above:
- Customers want hot food yet stupid customers hand hot, deep fried food to an autistic 4 year old and don't supervise.
- How does McDs fix stupid? Handing a child, let alone a special need child, hot deep fried food to eat unsupervised is stupid, simple as that. Almost anyone who has eaten hot, deep fried foods has burned themselves in one way or another so one could say they would be negligent in offering said food to a child.
- I did read that McDs acknowledged the McNugget caused the burn but again, that is not an admission of guilt on their part. Why was the child not supervised?
As you can tell I have little patience for our current "blame and sue" culture versus taking personal responsibility for ones own actions.
Again, thank you for at least following up on one of the claims in question.