It’s a weird problem actually. I wish I will find someone who had the same problem and know how they managed to resolve it.
It’s a weird problem actually. I wish I will find someone who had the same problem and know how they managed to resolve it.
Thanks but I am sorry I don't understand what you mean by EKG.The answer would be a tweak in the preferences section of the phone backups that was done similarly by correcting apple watch EKG region limit. We are waiting for researchers to take care of this
I have same problem with this error on my iPhone 11 Pro. My iPhone 11 Pro is HK Version and I can't use both Esim and Dual Sim. Do you find any solutions?I have been with Apple Support for countless hours now and have met with the Genius Bar folks 3 times already.
I originally bought a HK version XS Max (physical dual SIMs). That one stopped working and I got it replaced at the Apple service centre in the UAE. As it was the UAE, they gave me one with an eSIM. However, I do not have the "Add Cellular Plan" option to add the eSIM. After many many hours with all kinds of Apple representatives, it seems the issue is that my profile is setup for a physical dual SIM while the phone I currently have is eSIM enabled. Therefore, I cannot use a dual SIM either way. I am way beyond frustrated at this point as Apple does not have a solution and will not give me a refund because I bought from another retailer.
Does anyone have a fix to this? Or know anyplace I can escalate to?
You can't use eSim on any HK iPhones. You can only use 2 physical sims.I have same problem with this error on my iPhone 11 Pro. My iPhone 11 Pro is HK Version and I can't use both Esim and Dual Sim. Do you find any solutions?
But my SIM card tray only support one sim. I can't put 2 physical sims because of single nano card tray. And I can't find "add cellular plan" option from cellular setting.You can't use eSim on any HK iPhones. You can only use 2 physical sims.
But my SIM card tray only support one sim. I can't put 2 physical sims because of single nano card tray. And I can't find "add cellular plan" option from cellular setting.
I have back sim imei but I have no option to add cellular plan for Esim. It’s missing. I can’t also use physical sim either because my sim card tray only supports for one sim. That’s ridiculous Apple Support knows nothing.can you share a screenshot of your settings especially the 2 IMEI number. You should’ve one IMEI for primary sim and one for back sim.
I have back sim imei but I have no option to add cellular plan for Esim. It’s missing. I can’t also use physical sim either because my sim card tray only supports for one sim. That’s ridiculous Apple Support knows nothing.
I installed IOS 14 (didn't help), so I decided to restore my backup 13.5.1 and unfortunately didn't help too.
I have back sim imei but I have no option to add cellular plan for Esim. It’s missing. I can’t also use physical sim either because my sim card tray only supports for one sim
maybe this helps. One person in Turkey admits that he could be able to activate eSim on his Turkish version iphone. There is not much details but have photos supporting this claim. Here is how he did:
He installed IOS 14 beta1 and after that he did a complete erase on the phone and then he recovered his phone (ios 13.5.1) using DFU mod and voilla Cellular Plan is addable now.
good news, I had the same problem , my HK iPhone 11 was replaced in warranty , logically I restored the new one from Mac , e SIM disappeared , I follow steps as in @falconistanbul its successful
Precisely I upgrade to beta, then I don't use Mac(discarding any previous data), I used win 10 with iTunes and restored with DFU mode , eSIM and add cellar plan are restored , but I sign with new iCloud , still hesitating to restore iCloud backup