Canon 5D m-ii not recognized

[Rnee Erne Nree]

May be a simple question...Do you use the USB ports on the backside of the iMac ...

Edit: I also like to add this url with some more info..
http://photofocus.com/2015/10/02/canon-eos-utility-vs-macs-new-os-el-capitan/

I failed to specify before my computer, which is a Macbook Pro from early 2013, and not an iMac. I've tried both USB ports, to no success. I've read the article you so kindly added to the post, but unfortunately, it seems everything worked correctly for the writer, which is not the case for me. There is no communication between my laptop and my camera. The software opens, but the options to DOWNLOAD IMAGES or REMOTE SHOOTING (which is the one I need to upload the Picture Style), are not available because the camera is not detected.

(BTW, I want to apologise for my grammar and syntax, english is not my first language.

 

[USAntigoon]

Suggest you use some other friend's MacBook Pro to try it out..this might give you the clue whether the issue is with your camera or not..Good luck..

 

[Rnee Erne Nree]

Thanks for the suggestions. I've already tried with other computers, cables, etc. I think there's no other solution but to take the camera to an authorised service provider. I have a hunch this could be something easy to solve by doing the equivalent of a flash reset on the camera, but I just don't know for a fact, so I guess it's time to pay inflated prices and wait.

Oh well, at least I have my health.