Canon scanner won't work with OS X El Capitan

[perquesta]

I have a Canoscan 9000F flat bed scanner. When I attempt to scan a document I get the following error message: "The scanner is not available while in use by another application or user. 2.249.0" .

I have loaded the latest Canon drivers for the scanner, but no matter what I try I still get the same error message.

Does anyone else have this problem? Any thoughts about a solution?

 

[nos1609]

Does anyone else have this problem? Any thoughts about a solution?

Same thing with the same scanner... The only thing I'd achieved is scanning through System Preferences -> Printers & Scanners -> Scan
Canon drivers need an update and like it was the case with yosemite won't appear before the official release.

 

[maflynn]

The one thing I noticed is that scanners seem very sensitive to this sort of thing and any beta operating systems will break the software. As @nos1609 mentioned, you'll probably have to wait until after 10.11 is released to the public and even then you'll have to wait a while. Apple themselves may release a driver through the MAS, I see that occur for my Epson scanner and Canon printer, i.e., I no longer see updated drivers for them at the vendor site but I do get updates from apple

 

[SG-]

are you able to use it with Image Capture app instead of whatever scanning software you're trying to use?

 

[perquesta]

Thanks nos1609, maflynn and SG-.

I reported the issue to Apple, using the Feedback Assistant and to Canon Support.

Canon Support replied: "Please be advised that there is no driver or software for the CanoScan 9000F released from Canon that support OS X 10.11 yet; this could be the reason why you are having this issue." So it looks as if I will just have to be patient.

They did suggest that I try using a different USB cable, but that didn't make any difference.

I wasn't able to use the Image Capture app.

 

[mitchsaunders]

Same issue with scan with a MX456 Multi. Provided Canon Software (IJ Scan Utility), same error. Updated drivers and nothing. Image Capture said new software available so went ahead and downloaded that, and works off that since. Canon need to fix this - I remember I had the same issue with Yosemite beta last year.

 

[maflynn]

are you able to use it with Image Capture app instead of whatever scanning software you're trying to use?

That's all Epson tells me to do for my scanner. They stopped providing the software when Yosemite hit the streets. that's why I'm not expecting much for 10.11

 

[K6-III]

Give Vuescan a try. Works with just about every scanner on the market, and has already been updated for El Cap.

 

[Klaatu63]

I have a Canoscan 9000F flat bed scanner. When I attempt to scan a document I get the following error message: "The scanner is not available while in use by another application or user. 2.249.0" .

I have loaded the latest Canon drivers for the scanner, but no matter what I try I still get the same error message.

Does anyone else have this problem? Any thoughts about a solution?

I found that when I attempted to scan a document on my Canon 9000f by way of the AutoScan button - nothing happened. No error message no nothing! But if I went into my Canon Utilities directory and clicked on the MP Navigator and selected the scan option icon everything worked normally.

 

[perquesta]

Didn't work with me, I'm afraid. Still the same error message.

 

[p00l3y]

Same issue with the Pixma MP520 - Print Scan

Might hunt around and see which kexts we would need to mod from 10,10 to get this working

 

[Knoodles]

No consolation but Canon 7120 multi working fine here using VueScan and/or Image Capture. Image Capture asked to download a software update for the scanner from Apple.

 

[djian]

I have a Canoscan 9000F flat bed scanner. When I attempt to scan a document I get the following error message: "The scanner is not available while in use by another application or user. 2.249.0" .

I have loaded the latest Canon drivers for the scanner, but no matter what I try I still get the same error message.

Does anyone else have this problem? Any thoughts about a solution?[/QUthe same error message "2.249.0"...and no solution for the moment ! Help !!!

 

[djian]

Hi
I have the same problem with OX El Capitan and my CanoScan 9000 F, with the same error message "...2.249.0".. Help me !!

 

[douwevt]

I have good experience with VueScan as mentioned in Knoodles's comment above, it works fine now, not with the standard Canon drivers but those are not used by VueScan

 

[djian]

I have good experience with VueScan as mentioned in Knoodles's comment above, it works fine now, not with the standard Canon drivers but those are not used by VueScan

I have good experience with VueScan as mentioned in Knoodles's comment above, it works fine now, not with the standard Canon drivers but those are not used by VueScan

Thank you Douwevt ! VueScan 's working

 

[rws630]

Thank you Douwevt ! VueScan 's working

I got my Canoscan 9000F *after* upgrading to El Capitan and could not even install the Canon software. Luckily I already had Vuescan and although it has a user interface which is quirky, the software works and is regularly updated.

 

[mikfrak]

I have Canon mg5450 and it is so much trouble to use with Apple that I have simply given up on it despite recently spending a fortune on ink. Canon products simply do not play nicely with OSX. Very good print quality, but driver support with OSX is utterly useless and I have spent more time trying to get the damn thing working than I ever did printing and Canon technical support is useless. I have decided to take the advice of Apple technicians and buy a HP printer. Not as good print quality, but a printer that works consistently is better than no printer at all.

 

[nitchwick]

I have a Canoscan 9000F flat bed scanner. When I attempt to scan a document I get the following error message: "The scanner is not available while in use by another application or user. 2.249.0" .

I have loaded the latest Canon drivers for the scanner, but no matter what I try I still get the same error message.

Does anyone else have this problem? Any thoughts about a solution?

 

[nitchwick]

I was able to make it work by

• downloading the most recent driver
• plugging in the USB cable
• powering the scanner on
• opening the scanner from System Preferences/Printers
• operating the scanner from my laptop, not using the Autoscan (etc) buttons on the scanner.

Just don't use the Autoscan and other buttons on the scanner.

Mary Kay

 

[Gochugogi]

I saw this thread and tried my CanoScan FS4000US, a 15 year old film scanner long unsupported by Canon. Canon quit releasing driver updates a couple years after I bought it! Fired up the FS4000US and scanned a slide with VueScan and it worked perfectly under OS 10.11. No unplugging cables or restarts needed. So VueScan is a great choice if you don't want to mess around with Canon's seedy and slow support.

 

[Isabellenanna]

I saw this thread and tried my CanoScan FS4000US, a 15 year old film scanner long unsupported by Canon. Canon quit releasing driver updates a couple years after I bought it! Fired up the FS4000US and scanned a slide with VueScan and it worked perfectly under OS 10.11. No unplugging cables or restarts needed. So VueScan is a great choice if you don't want to mess around with Canon's seedy and slow support.

i tried that, - but then it watermarks my scans. Did you buy it avoid that?

 

[Gochugogi]

i tried that, - but then it watermarks my scans. Did you buy it avoid that?

Yes, it's excellent software and worth every penny if you're picky about scanning. VueScan is a one-man business and I'm pleased to pay his reasonable fee for software that works so well. On the other hand, not happy about paying Adobe's inflated prices for the same old...

 

[rmmj949]

I have a Canoscan 9000F flat bed scanner. When I attempt to scan a document I get the following error message: "The scanner is not available while in use by another application or user. 2.249.0" .

I have loaded the latest Canon drivers for the scanner, but no matter what I try I still get the same error message.

Does anyone else have this problem? Any thoughts about a solution?

Had this problem also...Went into Activity Monitor and stopped the Image Capture Extension process that was running. Restarted MP Navigator and scanning worked.

 

[martyx15]

Had this problem also...Went into Activity Monitor and stopped the Image Capture Extension process that was running. Restarted MP Navigator and scanning worked.

This worked for me.