I agree 100%. Customer service has been getting very bad. I great example of this is at your local Gamestop. Just go in and ask about the PS3, you will hear all sorts of lies and BS. For a month period, they were telling everyone who asked about a PS3 that they catch fire and are all being recalled and canceled. Of course, with nothing to back it up.
I don't care how much, or how little you are paid. If you got a job to do, you need to do it or get fired. I have a very good friend who owns a pizza joint, I have watched him fire many people over the years for treating customers poorly. The common response from the employee is, who cares its just a minimum wage job.
Anyway, I would also recommend complaining to the management. Then check back next week to see if its been resolved. Otherwise, call the corp office and make a formal complaint.