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kirk.vino

macrumors 6502a
Oct 27, 2017
667
1,013
you used the phrase "seems like" twice in your response. I think this is very reflective of the entire issue at hand --
you new over/ear, closed back headphone owners knee-jerking from a non-issue, harassing yet again apple CSR specialists who have no clue nor technical inclination to help on what you are talking about.
That’s the main issue with so many different things. People not understanding that there’s a chain of command pretty much at any company. These people on the phone have very limited knowledge and are low-paid professionals in most cases. They have pages with instructions on their computer screens in front of them. They have no engineer knowledge whatsoever. They can only create a ticket of an issue/inquiry and pass it along to the right person/team. Most of the time they just say the exact same phrases they are instructed to say and looking into that and analyzing that info is a waste of time.
 

xenaki

macrumors member
Jun 24, 2008
45
14
I wore mine all day today while working. Just sitting at a desk listening to music for about 7 hours. I literally have pools of moisture inside sitting on the driver!
 

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NT1440

macrumors Pentium
May 18, 2008
15,092
22,158
I wore mine all day today while working. Just sitting at a desk listening to music for about 7 hours. I literally have pools of moisture inside sitting on the driver!
And how’s it sound?
 

kirk.vino

macrumors 6502a
Oct 27, 2017
667
1,013
I wore mine all day today while working. Just sitting at a desk listening to music for about 7 hours. I literally have pools of moisture inside sitting on the driver!
I’ve also noticed that some moisture builds up on my drivers as well. It’s so faint that I can see it only under bright light and really looking for it. What I also noticed is that it evaporates almost right away. After a minute it’s already all gone. Of course, it also depends on the amount of it.
 
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amartinez1660

macrumors 68000
Sep 22, 2014
1,671
1,726
Yup, after about 2 hours indoors with normal room temps, a small amount of visible moisture was present. I’m using Tidal master files, sound quality is great for a closed back wireless. However, the microphone had some static and tinniness, which I checked twice. I have a 2nd pair coming and I’ll see if the microphone issue gets resolved - build week 44 (November).

Note: in accessibility options I set to Balanced with Moderate Optimizing for best results.
Hey man, if you can poke us back with any updates regarding this. I have condensation issues on my side too... ANC/Transparency button stopped working, it would sometimes switch modes on/off on its own at times, then had difficulties connecting and detecting when they are wore in head, then stopped emitting any sort of sound.
I received an express replacement pair today and it’s of course working like the original pair was working on day one, however I’m worried about two things: 1. Apple charging me or voiding me the replace because of it being “water damage” even though I put them nowhere near water. 2. This happening again later on this new pair.

A shame because I seriously like these headphones, best pair I have ever had in my lifetime convenience, ease of use, quality, integration, etc... I’m no audio nor headphone expert though.
 

kirk.vino

macrumors 6502a
Oct 27, 2017
667
1,013
Hey man, if you can poke us back with any updates regarding this. I have condensation issues on my side too... ANC/Transparency button stopped working, it would sometimes switch modes on/off on its own at times, then had difficulties connecting and detecting when they are wore in head, then stopped emitting any sort of sound.
I received an express replacement pair today and it’s of course working like the original pair was working on day one, however I’m worried about two things: 1. Apple charging me or voiding me the replace because of it being “water damage” even though I put them nowhere near water. 2. This happening again later on this new pair.

A shame because I seriously like these headphones, best pair I have ever had in my lifetime convenience, ease of use, quality, integration, etc... I’m no audio nor headphone expert though.
I think your first pair was just a faulty unit to begin with.
Most closed back headphones would have moisture inside to various degrees. I don’t think Apple would void warranty based on that.
Just enjoy your replacement and stop worrying about the Internet sensationalisms.
 
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amartinez1660

macrumors 68000
Sep 22, 2014
1,671
1,726
Just cancelled my order, will wait and see, not going to be a tester for $900AUD lol.
It was close to $900 CAD (which is even worse because the average salaries here are even less than in the US dollar for dollar... double whammy) for me plus Apple care and they basically died. Probably because of this condensation thing I realize today... that would be bad.
There you go, tested for all of you in a similar situation ?

I want them to work though, I would love it for it to be an isolated incident because I... seriously... liked’em
 

amartinez1660

macrumors 68000
Sep 22, 2014
1,671
1,726
I think the problem is insufficient ventilation, exacerbated by the metal construction.

I feel like the AirPods Max have worse ventilation than the Bose QC35, which feel much less hot and humid for my ears.

I noticed this while taking the AirPods Max off my head: there’s a noticeable feeling of suction as the earpads decompress. If I push the QC35 earcups against my head and then take them off, I feel less change in pressure and I can hear air whistling through a vent somewhere.

So it seems that despite the “mesh fabric” earpads, there is not enough ventilation to keep the humidity inside the earcups in check.

Even plastic headphones would eventually have condensation problems (or sweaty earpads) if they have no ventilation, but the metal construction will make condensation occur more easily.
In that case, during their supposed 3+ years in the making they didn’t hit these problems?
 

amartinez1660

macrumors 68000
Sep 22, 2014
1,671
1,726
I think your first pair was just a faulty unit to begin with.
Most closed back headphones would have moisture inside to various degrees. I don’t think Apple would void warranty based on that.
Just enjoy your replacement and stop worrying about the Internet sensationalisms.
You are right... I saw this message late, was already in worried mode with a couple more replies without having the actual resolution yet on the returned item.

Thanks for bringing reason by the way, will make sure to post back here
Will make sure to update back here if anything worthy to share happens.
 

kirk.vino

macrumors 6502a
Oct 27, 2017
667
1,013
You are right... I saw this message late, was already in worried mode with a couple more replies without having the actual resolution yet on the returned item.

Thanks for bringing reason by the way, will make sure to post back here
Will make sure to update back here if anything worthy to share happens.
Just get AppleCare + with them. That way you’ll have an extra year and up to 4 accidental damages covered.
I doubt this condensation will damage them. I’ve already posted twice about my story with an old pair of wired Bose NC headphones. I abused them in every possible way by running and working out in them for years. The sweat eventually ruined the cushion pads, but the drivers never stopped working.
All these headphones are designed with this in mind.
 
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amartinez1660

macrumors 68000
Sep 22, 2014
1,671
1,726
Sounds fine. :)

Plus I have AppleCare, just had never seen so much moisture in there before.
If by any chance you got issues down the line do let us know. I had some anc button issues that slowly degraded over days to a fully non-functional headphone, but as other commenters corrected me later on, I might have just had a legit faulty unit, but there’s always that lingering left over doubt. Luckily I got Apple Care from day one and a replacement unit was sent, received and back to epic sounding bites.


what problems? if you sweat or cause condensation in these, you would cause condensation in any closed back over ear headphones. So take your moist bois back to earbuds and move on.
I have finally gone through the whole thread... you and kirk.vino among others got some solid points, especially concluding that condensation is probably the least of the things to worry about. I have definitely over-reacted as I went through a replacement cycle.

Bear in mind that I had similar issues with Powerbeats 2 and Beats X (but after over a year of use and under serious exercise sweating, one side stopped working on one and the other stopped charging). Didn’t happen with a set of AirPods Pro with which I do serious exercises with too (these ones have set such a high satisfaction that are in huge part the reason I went for the APMs).


A man of a very few words
 

537635

macrumors 65816
Mar 7, 2009
1,154
1,041
Slovenia, EU
Dude, you gotta be kidding me. I don't know how to make this clearer with you. This "issue" with moisture in the cups have always existed with closed back headphones -- before you were born.

...as the poster above you stated, you returned them based off amateur science.

What a rash overreaction to what I can only describe as forum-sensationalism. I am disappointed and frustrated from hearing your story.


Just skim through the first few pages. This is how it started. Some random dude claiming keyboard sounds weird. What a rash overreaction to what I can only describe as forum-sensationalism, wouldn't you agree? And everybody was like "blah, blah, keyboards have been around forever, since before you were born, Apple will surely know how to make one".


I was one of the users with the 2016 MacBook Pro. Apple never acknowledged the design mistake. It was always "a low number of users" or "in certain cases".

So please don't tell me I'm overreacting when I see water all around delicate electronic parts on a device, which is not supposed to be water resistant.

Time will tell who was right. But again - this time it won't be my money (and time) on the line. It's true headphones are not such a dealbreaker as laptops, but still. And same as with keyboards... this will take quite some time. Months, maybe even a year, before this amount of water would do some permanent damage. Just in time for the warranty to run out.


In regards to the mesh. I'm pretty sure this is for dust and droplets. Won't do anything for condensation. Some basic physics here, please. Water is not in a liquid state, but gas, before it condenses.
 

JasonHB

macrumors 6502a
Jul 20, 2010
590
531
Warwickshire, UK
Ok final say on this. Owning many headphones, I have had a few over/ear, closed back headphones with aluminum/metal cups-- all with my experiences with sweat/moisture. However; I'll speak specifically about the Beats Pros (since they are currently on sale in the apple store).

These diehard beauties have LEATHER ear cups with outside aluminum casing. I have the first version prior to the Apple acquisition of Beats by Dre, when they were owned by Monster -- exact same build however.

I've owned them over probably 8 years now and nothing is wrong with them. Being leather, they sweat, and these puppies build more moisture than a day-spa full of nude sumo wrestlers. When I take them off after a session, It feels like two moose licked both sides of my head.

So, to everyone that is up in arms over "condensation", I want you to take a time out, and really think how much you jumped the gun here. Really think how you gave into twitter/YouTube hysteria and freaked out about an issue that is old as closed back headphones are. Think about aviation military headsets all the way to gaming headsets. Think of the years of usability testing data. Then think to yourself -- is YouTube and Twitter right? or are headphone engineers right?

Apple may or may not get a lot wrong with the headphones in the coming months, but condensation is on the bottom of that list.
You do realise that you are in danger of talking common sense and you know that is dangerous on any Internet forum. Any rational, knowledge based argument that offers structure, valid use-cases and a degree of expertise is always going to take second place to a social media based knee jerk reaction.

Do not let facts get in the way of a good conspiracy theory.

Now take your logical and intelligent argument somewhere else, where it can be equally ignored and ridiculed.

Why on earth does anyone want to hear your sensible approach?

Jason
 

tonie walker

macrumors 6502a
Sep 25, 2020
598
1,018
worldwide
So i received mine today and decide to use for my normal daily walk exercise. Its winter and around 3DegC but sunny. 30 mins walk.

Results of condensation is quite scary since it can be seen inside the driver. How to wipe this? lol
 

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ExxonVS

macrumors member
Dec 17, 2020
88
207
So i received mine today and decide to use for my normal daily walk exercise. Its winter and around 3DegC but sunny. 30 mins walk.

Results of condensation is quite scary since it can be seen inside the driver. How to wipe this? lol
Maybe i would use a hairdryer on low temperature with not too heavy blowing, but honestly i dont know if it’s a good solution
 

UBS28

macrumors 68030
Oct 2, 2012
2,893
2,340
I have been using them for hours yesterday, I had no condensation luckily when I checked the headphone afterwards.

I will use them more this weekend and see if I can replicate the problem again.
 
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Pmperry

macrumors regular
Jan 2, 2021
111
59
I haven’t read the entire thread, but has anyone shown any evidence of this actually causing problems?
My mistake, there is one image that shows the moisture on the driver and that could be a potential issue.

I'm curious if the Apple Warranty or Apple Care warranty cover liquid damage, if they don't then it might not be ideal for everyone.
 
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