Confessions from the Most Corrupt Apple Store in America

[whooleytoo]

Probably a lot of it is true.

There was a lot of theft in the Apple factories when the production was here, so much so they installed airport-style metal detectors which all staff had to pass through on exit; and colleagues told me of ways to get stuff through them as well.

Depressing but true.

 

[Repo]

I've gone in to my nearest Apple store a handful of times with legitimate problems, and received friendly (and fast) assistance from different Geniuses.

Is everything Gizmodo published completely true? Who knows. Is it possible? Definitely.

 

[ucfgrad93]

I've had nothing but good experiences at my Apple Store with very helpful people
I don't doubt there are "bad apples" out there, but I also know there are always two sides to a story
And I know how big a sport 'bashing' is, especially from disgruntled employees

Agreed. My local store is outstanding. While it is possible all of this stuff happened, I think it is just some ex-employees making **** up.

 

[nastebu]

It's worth pointing out that, even if this story is true, it's clear that the abuse described was unusual and not tolerated by Apple upper management. Most of the people mentioned were also terminated. It certainly doesn't mean that you can't trust your local Apple Store.

And the credibility here is very low. The writer makes it clear that "Ronald" and "Jake" are sketchy people with axes to grind, and there's no corroboration of anything either of them say. The writer doesn't talk to Apple or attempt to interview anyone at the Apple Store in question. This is a very low level of believability, and it is pretty weak journalism to print this material as if it were undisputed.

 

[DVD9]

It's worth pointing out that, even if this story is true, it's clear that the abuse described was unusual and not tolerated by Apple upper management. Most of the people mentioned were also terminated. It certainly doesn't mean that you can't trust your local Apple Store.

And the credibility here is very low. The writer makes it clear that "Ronald" and "Jake" are sketchy people with axes to grind, and there's no corroboration of anything either of them say. The writer doesn't talk to Apple or attempt to interview anyone at the Apple Store in question. This is a very low level of believability, and it is pretty weak journalism to print this material as if it were undisputed.

You should read the comments. The store has been identified as in Dallas, TX.

Given Apple's willingness to sue I seriously doubt this article is as lacking in evidence as you suggest.

God help anyone who takes their computer to any repair shop without having the hard drive backed up and fully encrypted.

 

[Rodimus Prime]

It's worth pointing out that, even if this story is true, it's clear that the abuse described was unusual and not tolerated by Apple upper management. Most of the people mentioned were also terminated. It certainly doesn't mean that you can't trust your local Apple Store.

And the credibility here is very low. The writer makes it clear that "Ronald" and "Jake" are sketchy people with axes to grind, and there's no corroboration of anything either of them say. The writer doesn't talk to Apple or attempt to interview anyone at the Apple Store in question. This is a very low level of believability, and it is pretty weak journalism to print this material as if it were undisputed.

clearly you have never worked in customer service. Stuff like this is not really surprising to me at all. A lot of stuff goes on behind those walls were customers can not see them.

 

[0dev]

Considering how valuable iPhones and other iProducts are, and considering how much of a control freak Apple and its policies are, I really doubt it was as easy as they claim to make a sport out of going through as many iPhones as they could every month and get away with killing customer's computers.

Let's look at one of the examples here: they claim they poured drinks into computers to break them. Liquid damage, as anyone who knows about technology will tell you, is easy to spot. As is "using a hard drive as a skateboard." There's a limit to what legal disclaimers can do in terms of the difference between accidentally wiping a drive and pouring alcohol all over someone's machine.

And just fudging the inventory to get free ****... That's the oldest trick in the book. Apple didn't become the most valuable company in the US by making it easy for employees to steal all their stock.

TL;DR: I certainly don't doubt stuff goes on behind the scenes which isn't exactly kosher, but I also think this story is either exaggerated or made up. IMO it's just that: a story.

 

[DVD9]

If someone is willing to say they worked at McDonald's and they spit on burgers and urinated in the "special sauce " and the regional management knew about it and thought it was funny and a media outlet prints it and that's all they have, they are deader than Samsung in court.

 

[DanHalen]

As a former Apple Genius, I can assure you none of this story is even slightly believable. Proof? How about a smidgen of proof ANY of it is true? No names, no places, a scanned copy of something formatted in the right font but entirely the wrong language, come on you idiots at Gizmodo, you have lowered yourself to the bottom. You make Fox News look like a, well, a news organization - now that's the bottom of the barrel. Well, they have branded themselves the tabloid of tech as far as I'm concerned. Ask any Genius, offsite of course, if any of this is even slightly possible - inventory, service or retail, is a science at Apple, how do you think they got where ether are - shoddy practices? Absolute bovine excrement, from an aperture that terminates the alimentary canal. Nuff said? I think so.

dmz

Do you have anything to back up your argument? The repair room...is it monitored by a supervisor? Does someone watch the BOH repair people work on a computer, is it under surveillance?