sometimes things happen that are out of your control and even though you're not at fault, it can be less of a headache to "split the difference" so-to-speak. If I were the OP, I would probably offer the same resolution as a catalyst.
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Cracked in my hands...
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sometimes things happen that are out of your control and even though you're not at fault, it can be less of a headache to "split the difference" so-to-speak. If I were the OP, I would probably offer the same resolution as a catalyst.
It would just put a bad taste in my mouth if I spent that much money on a device like that only to have it be defective and I have to pay to get it fix. If it were several months later, I could see splitting the difference.
I vaguely remember hearing some stories about certain types of expensive glass randomly shattering for no reason. I think there were some news reports about peoples' glass deck tables for examples simply randomly shattering to bits. Not sure if that's related though.
You look like a strong guy, one who could quite possible hold the ipad in one hand between your thumb and index finger only.
This would explain the stress point and if the glass is not tempered well or micro-cracked as mentioned above, I can see how it might have cracked.
I believe you; my only recommendation for the future is whenever something happens that is a-typical, dont give up your evidence. Take it to corporate first.
Maybe you have some coverage via Discover.
The other approach, which I will get flamed for, would have been to just call Apple and but the AppleCare+. Then gone to the store. It was very likely you would get pushback at the store level. They are predisposed to blame the customer in these cases.
Hindsight is 20/20...so keep pressing corporate (in the nicest way).
Agreed and I will. I've been nothing but patient, nice and honest with them. If you flip off your handle it just makes the other end defensive.
Here is one:
http://www.youtube.com/watch?v=s6CubU_bfWY
But this one fell because he was holding it by the cover...
Everyone can act like it’s a made up story or beyond their belief but I swear mine just did exactly the same thing. Right where my right thumb was on the side of the screen as I held it in portrait mode. Mine is basically new like yours and doesn’t have the first scratch on it and you can tell it’s never been dropped or out of its case. I just happen to google to see if it had happen to anyone else because I was like in shell shock. It’s a new iPad Air 2021. I’m eager to see if they replaced or fixed yours though. I imagine I just keep following the thread and I’ll answer my own question. At first it’s shocking then it’s upsetting because these baby’s aren’t so cheap. Anyway, that for your post. I don’t feel so alone now and like none is gonna believe I did nothing to it….but maybe they will see.So I'm on my recliner reading with my new iPad, reading it in book form with the smart cover on and folded around back.
I'm about to turn in for the night and take my left hand off the iPad to bring the smart cover around and I hear the crack of glass.
The screen literally shattered in my hand, below my right thumb. You can still seem my thumb print.
I did not apply any crazy pressure to this thing, it's never been dropped or even looked at cross eyed. I just made an appointment for the Genius Bar tomorrow. Hopefully they don't expect me to pay for a defective piece of glass. I'm a bit sick to my stomach actually.
I like that theory. If it is pressed into a too small case, there could be stress on the glass, and just a little movement in the right area could shatter it. Not saying that this happened in the OP's case, but nice theory, anyway.
I've had a tempered glass screen protector spider before my eyes on a overseas flight (10+ hours). I was reading a book on my iPhone 8+ (I believe) and BAM, the thing just spidered. It wasn't in a stressful case, I wasn't touching it, for some reason it just cracked like I had hit it with a rock - I even heard it pop. Figured it was the air pressure changing or something? I imagine a thin cheap tempered glass screen protector isn't anything like an iPad screen but... having owned iPads since the iPad 3, I've never, ever, ever had an iPad screen crack and I've sat on my iPads before accidentally (I'm 230 pounds, not a small guy).
Crackingate is back when you least expected it. IMO iPad 3 has some solid glass, not a single scratch without ever putting a protector on it. I still keep it because it looks good, nostalgia and children visits.Wow, a nine year old thread resiurrected
Maybe he still waiting to get his iPad screen replaced ?Wow, a nine year old thread resiurrected