Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

iPhone X Cracked my iPhone x

Unfortunately the rear glass or notch sensors are very expensive to replace
best bet is a screen protector and case
But more important is handling this iPhone X with extra care

AppleCare + is worth the money if you plan on keeping the phone 2 years
 
bushman4 said:
Unfortunately the rear glass or notch sensors are very expensive to replace
best bet is a screen protector and case
But more important is handling this iPhone X with extra care

AppleCare + is worth the money if you plan on keeping the phone 2 years
Click to expand...
It's personal preference if Applecare+ is worth it or not. I keep my phones for 2 years and haven't bought insurance for any phone because I'm careful and I haven't broken a phone since buying my first one over 10 years ago.
 
No insurance, no apple care, no case. Just a warning. Ive never seen something crack so easily from being iPhone owner since 2007!

Those advising what I should have done, I don't like screen protectors, cases or anything that goes with it. If it breaks I need to fix and not moan.

I have had it replaced and registered it with my bank for insurance, moving forward it should prevent any huge costs and I learnt a lesson :)
 
  • Like
Reactions: Illumiiinati
maflynn said:
Bummers, but yeah, that's what happens when apple uses glass. I recommend a case and a screen protector, once you get your phone fixed/replaced :(
Click to expand...

It's not just that. Their repair needs to have a cheap method to replace the back or front glass.
That price is ridiculous.
 
zhandri said:
or just get apple care+ if you wanna use it without a case
Click to expand...

I like these posts...

Just get apple care. It's not adding another large expense to an already overpriced very expensive phone..

Apple can do no wrong.
It's not their fault they built such a fragile and unrepairable device.
Just give them more money.
[doublepost=1513045095][/doublepost]
fred98tj said:
If you look at the tear down videos you’ll see some of the reasons for the Hugh repair cost for the rear.
Click to expand...

There is no justifying it. It's their fault for building it like that.....
 
  • Like
Reactions: Ramiarna, Wowereit and ajcgn
Matthew.H said:
It's personal preference if Applecare+ is worth it or not. I keep my phones for 2 years and haven't bought insurance for any phone because I'm careful and I haven't broken a phone since buying my first one over 10 years ago.
Click to expand...

And you've probably come way ahead over the years because of it. Most people won't crack their phones. Insurance is sort of a waste of money if you're generally careful.
 
My hubby's iPhone X and mine drop a couple times a day. We use cases so our phones are still pristine even after all those drops. No offense to OP, but I don't get it why so many ppl are yelling about getting their phones naked then complain about how fragile their phones are. Once go naked, you drop it you break it. Why is it so hard for ppl to understand?
 
  • Like
Reactions: 2ndtry
meboy said:
I like these posts...

Just get apple care. It's not adding another large expense to an already overpriced very expensive phone..

Apple can do no wrong.
It's not their fault they built such a fragile and unrepairable device.
Just give them more money.
[doublepost=1513045095][/doublepost]

There is no justifying it. It's their fault for building it like that.....
Click to expand...

You should have known about the repair cost before you bought. It was no secret so it’s your fault for buying a phone with such a high repair cost. :p
 
  • Like
Reactions: zhandri
meboy said:
It's not just that. Their repair needs to have a cheap method to replace the back or front glass.
That price is ridiculous.
Click to expand...

There really isn't such thing as a 'cheap method'. It's if the device can be repaired or not in general. The reason it's expensive for the repair process is due to the sensors and rear glass.
 
meboy said:
I like these posts...

Just get apple care. It's not adding another large expense to an already overpriced very expensive phone..

Apple can do no wrong.
It's not their fault they built such a fragile and unrepairable device.
Just give them more money.
[doublepost=1513045095][/doublepost]

There is no justifying it. It's their fault for building it like that.....
Click to expand...

Modular = bigger. You can easily question the thinner/lighter drive, but asking something this size to be as easy to take apart as a Lego kit is unrealistic.
 
To each their own but honestly I’d just live with it. Maybe put it in a case. If it eventually stops working decide to drop the £550 then. No sense in dropping that kind of money for what is, for all intents and purposes, cosmetic damage.

If I had to have a pristine device Id maybe even try and sell the thing. See if you’d lose less selling thisnwith the damage and buying a brand new device.

I do agree that replacement prices are steep. I used to praise Apple for their lovely warranty and repairs. I mean I still do. But you’re not much better off out of pocket with Apple than anyone else anymore. Who remembers when yo I got a brand new phone for $200?

I realize that the design requires essentially the entire device to be replaced. To me that’s a design flaw, or at least a really big compromise. At this rate if honestly rather say screw the water resistance and just give me something a little more reasonable to repair. If I was a conspiracy theorist I’d say they want to sell more Apple care lol. I don’t believe that is fully the case anyway. But selling more Apple care doesn’t hurt.
 
Last edited:
The same thing (i.e., physical shrinkage leading to repairability limitations) has been happening with the Macs. I had a speaker failure last year with my early 2015 13" rMBP and according to the repair slip they replaced half of the computer.
 
Last edited:
FunkyTang said:
You can buy AppleCare via the web. It deploys a diagnostic on your phone to complete the check.

https://support.apple.com/en-us/HT202702


The back of the 4/4s was glass but it was the way in to do repairs, so it was easy to replace.
Click to expand...
I'm guessing Apple has sensors inside the new phones to tell the diagnostics that the phone's been dropped, to try to root out those that would attempt to commit insurance fraud.
 
iphonehype said:
Just be careful, we all know how delicate this device is. Dropped it flat down on the back and boom!

I’ve never had a cracked iPhone before including the 7 that was so solid. The iPhone 4 cracked at the back but easy to replace.

Be careful guys, no Apple care, now going to spend £550 GBP, on a replacement device from Apple because the back can’t be replaced

#WellDoneMe
Click to expand...

The preverbial, pics... post for me... want to see the damage
 
Wake up people!

If you put glass on the front and back you should ensure there is a reasonably cheap method to replace that glass.
If you don't then it's your failure at engineering.

You're getting screwed by Apple and loving it... Defending them...
Wake up! Stop supporting them.
 
  • Like
Reactions: Ramiarna
GrumpyMom said:
I took the back glass protector off because it adds too much weight and thickness when I use a case. I now just keep the Otterbox on at all times. I really like the Defender
Click to expand...
I've always found the Defender to be a well made case, but it's really bigger than I like. I've started using their Synchrony (for the wife's X) and the Commuter for mine. Slimmer but still adequate protection. My wife has a habit of dropping her phone (she's dropped the X 3 times since owning it on our ceramic tile floor and no damage to it). We also use the glass screen protectors.
 
tperry said:
I've always found the Defender to be a well made case, but it's really bigger than I like. I've started using their Synchrony (for the wife's X) and the Commuter for mine. Slimmer but still adequate protection. My wife has a habit of dropping her phone (she's dropped the X 3 times since owning it on our ceramic tile floor and no damage to it). We also use the glass screen protectors.
Click to expand...
Yeah the Defender makes my iPhone X look really thick and feel very heavy. I find it very comfortable to grip though. I’m so used to a Plus sized iPhone at this point.
 
  • Like
Reactions: 44267547
I think Apple sucks for making the phone so difficult to repair at a reasonable price. You really must get Applecare on your X unless you are wealthy.

But, it also helped out when I only had to pay $49 to replace my Apple Watch after a mountain bike accident this summer, and $79 a few years ago to replace my 5s when I closed my electric rear hatch on my Subaru with the phone in the way.

IMG_2214.jpg
 
  • Like
Reactions: newellj
tperry said:
I've always found the Defender to be a well made case, but it's really bigger than I like. I've started using their Synchrony (for the wife's X) and the Commuter for mine. Slimmer but still adequate protection. My wife has a habit of dropping her phone (she's dropped the X 3 times since owning it on our ceramic tile floor and no damage to it). We also use the glass screen protectors.
Click to expand...

I preferably don't use cases, but when I work, I use a case similar to OtterBox, the protection is easily worth it, especially given what the repair costs are for the iPhone X, even with AppleCare.
 
HeadphoneAddict said:
I think Apple sucks for making the phone so difficult to repair at a reasonable price. You really must get Applecare on your X unless you are wealthy.

But, it also helped out when I only had to pay $49 to replace my Apple Watch after a mountain bike accident this summer, and $79 a few years ago to replace my 5s when I closed my electric rear hatch on my Subaru with the phone in the way.

View attachment 742492
Click to expand...


Oh man. Out of curiosity, as a Subaru owner, was that really the electric motor closing the rear hatch, or did you close it yourself?
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back