This experience beyond anything else will make me question buying Samsung phones again. For example given how horrendous this was, if my Note 5 breaks I'm basically screwed as its not officially sold here. I'm never going to get support for it.
I will without question halt completely and either dramatically reduce purchases of Samsung phones going forward. It has left a nasty after taste and as a person who needs good resale value as I get so many devices this is an area too where Samsung has really burned me this year. I eventually got €375 for my €949 S6 Edge when I sold it. That's a loss financially greater than I paid for an entire device.
So these two factors (horrific after support here, and resale value plummeting) will most definitely affect my relationship with them going forward.
I'm just not prepared to do either going forward (lose so much money or endure protracted half arsed support).
I may like the hardware, but there's more to a device than just the hardware.
Going forward into 2016 I'll be keeping an eye on them but will be reserving my money more for the likes of Motorola and others offering far better customer service and more importantly less dramatic plummet decrease in resale value (due to lower initial cost).
