No they will not repair it for you. It is only ONE dead pixel. They have policies that say you have to have a certain amount before a repair/replacement.
Your out of luck.
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Dead pixel on otherwise perfect MPB..keep or call Apple?
- Thread starter afultz075
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No they will not repair it for you. It is only ONE dead pixel. They have policies that say you have to have a certain amount before a repair/replacement.
Your out of luck.
Return it! I did with mine which I bought from the apple online store, I called applecare and they made me test the mbp over the phone, and when I said, "Yes, the dead pixels are still there." They authorized a return.
I waited 1 week to get it back, and I decided to take the new unopened fedex-ed mbp to the apple store at the mall---they gave me a hard time when I asked if I could open the mbp box to see if it had a dead pixel again and if it did I asked if I could get another one.
Of course they were NOT willing to help. ----Until I asked to pay for an upgrade to the 2.4 15" mbp. Yeah, money talks, but at least now I have a nice LG screen without dead pixels...
I waited 1 week to get it back, and I decided to take the new unopened fedex-ed mbp to the apple store at the mall---they gave me a hard time when I asked if I could open the mbp box to see if it had a dead pixel again and if it did I asked if I could get another one.
Of course they were NOT willing to help. ----Until I asked to pay for an upgrade to the 2.4 15" mbp. Yeah, money talks, but at least now I have a nice LG screen without dead pixels...
I have to say, this is why you don't search for dead pixels. You probably won't notice them. Now that you know it's there it'll bug ya.
Don't listen to the posters who are saying that Apple 'won't' to anything for you. As several other posters have mentioned there is always the chance that the Apple store will replace the screen. You certainly won't lose anything by going and talking with them.
You might also want to try a little bit of screen massage, the pixel may actually be just stuck and not dead. A pixel can stick in any colour, including black.
Sopranino
You might also want to try a little bit of screen massage, the pixel may actually be just stuck and not dead. A pixel can stick in any colour, including black.
Sopranino
There has always been a grading system in place for LCD screens. Manufacturers grade the panels and only allow certain panels to be sold for certain applications. For example.... Military and medical use is Grade A.... there are to be no defects, Consumer is down at Grade B or C.
Where it is written i do not know but i would assume apple will have the policy somewhere and it maybe mentioned in dead pixels per square inch or refered to in grades.
I think, there are different rules in regards to 'restocking fees', depending on country. For example, in the United States they'll charge 10% for non-faulty goods. However, in the UK you can return a purchase a few times for an exchange. If your still unhappy, return it a fourth and seeks full cash refund! And there's F'all Apple can do about it.
Though they do ask, that all returns come with complete packaging and receipt (proof of purchase), which is fair...
I returned my MBP about 10 times to date, for various reasons..
I think I'm on my eleventh machine. This one seems fine in every aspects!
Overall, I miss the days when Apple products rolled of the shelf being perfect!
It's funny how after hearing stories like this people STILL deny that apple has quality control problems. I think I'm on my 8th iPod touch and it still has stuck pixels - just like all the other ones. I've owned a white 24" iMac, 2 white macbooks, a 24" alu iMac, a macbook pro, a 16 gb iPod touch, and a lot of pre-iPod touch ipods, and the ONLY Apple products that weren't defective the first time were the pre-iPod touch iPods and the MacBook Pro.
You actually don't hear a million of these posts. Out of hundreds of thousands of MBP sold, even if a small %, say 0.01% have issues, that would be 10 for every 100,000. So it might just be the side effect that many more macs are flying off the shelves. So assuming defect rate is the same (arugable, no data exist)
More people * same defect rate = more people complaining about defects
In the service industry, there is always someone who can approve an exchange, you just have to find the right person, be polite and persistent. If the store say they can't help, call. Vise versa.
I don't know about that...you make some good points but how do you explain that these "10 macbook pro" stories are much more common for Macs than for windows? Just go on you tube for example. Type in "dell defect" then type in "apple defect". YOu get way more results with "apple defect". Although my case is probably not statistically accurate i.e. the majority don't go through what I did, but I've owned a ton of dell machines and none of them are defective. I think it's just the "all-in-one" form factor that makes them more susceptible to problems. Take the mini for example, or even the Mac Pro. It seems that there are WAY less problems with these machines than with the iMac. I guess with the iMac and the notebooks Apple has double the odds of messing up - i.e. computer + screen.
I think together with the fact that they have poor QC and the fact that they try to be overly-controlling about their return policy leads me to think that yes, indeed, they do have problems. until I see in person an iPod touch with a perfect screen, Apple is unable to produce one.
I do believe that mac users are more vocal, including myself, than the average PC user.
Buying an Apple stuff for me has not been a pleasant experience because more often than not I end up having to return it. Just my $0.02.
Apple doesn't particularly give a damn about quality control. Just go to the Apple Store and read reviews for either Magsafe adapter (MB or MBP). Combined, they have over 800 reviews with an average two-star rating. People continue to rate them with one's daily, raising the same issues today people were complaining about in the very first reviews of the adapter. Apple doesn't care. They still haven't made the adapters safer, or redesigned them. They're not going to change the design until someone brings a suit against them. Until then, the problem doesn't exist in AppleLand.
I have a similar problem. I don't have a dead pixel. I have a stuck pixel. Not sure what color it is, bit it almost seems like there's a hole where the tiny pixel should be and I'm actually seeing the light behind the screen - you know, the same light that shines the Apple logo.
I've come to terms with it a year later .
I've come to terms with it a year later .
Type "dead pixel" into Google, that should for example lead you to the Wikipedia article with lots of useful information. One thing it says is that dead pixels, unlike stuck pixels, cannot be fixed too often.
Some manufacturers have a zero dead pixel guarantee, I don't think Apple is one of them. The next best is a "Class II" guarantee: At most two dead or stuck pixels per million pixels, at most five defective subpixels, at most two clusters of defective subpixels, but zero clusters of defective pixels. So for that guarantee, your monitor would be acceptable.
It seems that a store manager can decide on a case by case basis whether to replace the MacBook or not. The best strategy in that kind of situation (as in many others) is to make him _want_ to help you.
how about acidentall drop the machine and claim opps
If discussing how to help people making illegal copies of software is not allowed here, then discussing how to commit fraud should definitely be disallowed.