iPad Pro Dead Pixel... What now?!

[lyngo]

Well, well, well... today I found a dead pixel when I went to wipe away a piece of "dust". I hadn't noticed it for 12 days or so, but today was that day. I have an appointment at the apple store tomorrow and we will see what they want to do to approach this, but my "local" (an hour+ away) doesn't have any in stock. I hope they are able to swap out the 12.9" version that I have (256GB - wifi+cell) otherwise I am stuck. This is incredibly frustrating. The hard part for me, too, is that it is right in the center of the screen.

I think the purpose of this post is for venting purposes. I'm annoyed. I didn't set out to look for it, but once it is seen it is impossible for me to unsee. This is totally NOT acceptable, especially that I am within the return period. Has anyone else found any dead pixels on their iPad Pro unintentionally? What did you do? Is my action here the "right" course of action? Any advice that you might offer? Thanks in advance.

 

[0128672]

You’re doing the right thing by returning it. Let us know how it goes for you.

 

[Johnny365]

can you show photos?

 

[Apple_Robert]

Do a return no questions asked and buy another one. You don't even need to bring up dead pixel, lest the employee tries to get into some lengthy discussion. Good thing to return it now. Apple's policy for dead pixel outside of the return window has a minimum tolerance level allowed, if I am not mistaken.

 

[lyngo]

 

[lyngo]

Do a return no questions asked and buy another one. You don't even need to bring up dead pixel, lest the employee tries to get into some lengthy discussion. Good thing to return it now. Apple's policy for dead pixel outside of the return window has a minimum tolerance level allowed, if I am not mistaken.

The problem, though, is that the availability of these is basically non-existent. I will be waiting until July to try and get another one again. Do you have any suggestions regarding this?

 

[AutomaticApple]

View attachment 1786096

That looks a lot like a spot...

 

[Apple_Robert]

The problem, though, is that the availability of these is basically non-existent. I will be waiting until July to try and get another one again. Do you have any suggestions regarding this?

if I had to wait for a new one, I would wait, unless you are good with the 11".

 

[Itsedstech]

The problem, though, is that the availability of these is basically non-existent. I will be waiting until July to try and get another one again. Do you have any suggestions regarding this?

My buddy did a replacement for his through the phone with customer support. It was a 1tb 12.9 with shipping times in late June early July. He got the replacement by mail 4 days later.

 

[lyngo]

 

[Johnny365]

Show under a black background or do dead pixels hide in certain colors?

 

[Apple_Robert]

That looks like a dead pixel to me.

 

[lyngo]

It is a dead pixel, I have tried to "clean" it off and rub it off. It is NOT going away. I don't know what else to do other than drive the hour. My fear is that it is a wasted trip with no inventory in stock and a "well, good luck" type of moment tomorrow. GAH! I hate finding crap like this without even intentionally looking for it.

 

[Apple_Robert]

It is a dead pixel, I have tried to "clean" it off and rub it off. It is NOT going away. I don't know what else to do other than drive the hour. My fear is that it is a wasted trip with no inventory in stock and a "well, good luck" type of moment tomorrow. GAH! I hate finding crap like this without even intentionally looking for it.

Contact Apple via the support app and initiate a return online. Save your gas and time.

 

[symphony]

That’s why I like to inspect my big purchases before my return period ends.

I know some people get offended by the idea that people look for problems, even though they are “problems”, when there shouldn’t be any problems. And no problems means a device is perfect enough to keep and be satisfied.

If you’re in a hurry, I’d return or exchange in store than do it online. You still have to ship it and wait for it to arrive to Apple; then wait for them to process the payment which could take another week after a week of shipping.

Then I would check for stock everyday at every Apple store on their app. Usually Apple Stores have extra inventory just in case. I’ve been in this situation before where their inventory showed none but they had some in the back just in case.

 

[iPad Bro]

I feel for you, bro. My Pro had display dimming issues and I sent it back last Friday and it just arrived today for a return. Still waiting for it to be processed. I was and I still am frustrated with having no Pro for the last week and probably for the next week too, but it seems QC at Apple is getting to be pretty dodgy these days with all these defects. Tsk, tsk.

 

[AutomaticApple]

it seems QC at Apple is getting to be pretty dodgy these days with all these defects. Tsk, tsk.

That's what you get for buying a product on launch day.

 

[Apple_Robert]

That's what you get for buying a product on launch day.

A dead pixel can happen at any time, launch day or not.

 

[AutomaticApple]

A dead pixel can happen at any time, launch day or not.

Yes, but buying a product on launch day increases the chances of that happening.

 

[Apple_Robert]

Yes, but buying a product on launch day increases the chances of that happening.

I don’t think that is the case unless we embrace the blind notion that all launch day products coming off the line are flawed by definition of it being launch day.

 

[fromsixtozero]

It´s actually normal to have some dead pixels.

See this ISO norm: https://en.wikipedia.org/wiki/ISO_1...Type 2 = a dead pixel,always on or always off)

2 dead pixels seems considered normal. Nobody wants to have them though, thats understandable, but it is acceptable to have them.

 

[AutomaticApple]

I don’t think that is the case unless we embrace the blind notion that all launch day products coming off the line are flawed by definition of it being launch day.

There will be duds on launch day. Not all of them, but some of them.

 

[Apple_Robert]

There will be duds on launch day. Not all of them, but some of them.

I agree. The OP could have received a dead pixel a year after launch. The good thing is he found it before the return window closed.

 

[sracer]

It is a dead pixel, I have tried to "clean" it off and rub it off. It is NOT going away. I don't know what else to do other than drive the hour. My fear is that it is a wasted trip with no inventory in stock and a "well, good luck" type of moment tomorrow. GAH! I hate finding crap like this without even intentionally looking for it.

I recommend returning it for a refund... even if they could do a swap. It's defective. You shouldn't need to "have a conversation" about it with store employees to see if a dead pixel is enough of a defect for you to be dissatisfied.

Contact Apple via the support app and initiate a return online. Save your gas and time.

That works.

For me, I have too much going on that I don't like loose threads hanging around for days. It is worth the clarity and closure of driving out there and physically returning it, getting a new device or a refund. Yeah, I'm an oddball.

 

[Apple_Robert]

I recommend returning it for a refund... even if they could do a swap. It's defective. You shouldn't need to "have a conversation" about it with store employees to see if a dead pixel is enough of a defect for you to be dissatisfied.



That works.

For me, I have too much going on that I don't like loose threads hanging around for days. It is worth the clarity and closure of driving out there and physically returning it, getting a new device or a refund. Yeah, I'm an oddball.

I am usually the same way. If I had to drive 2 hrs total for this, I initiate a return online. The good thing is when you do that, it extends your return window. And should you decide to drive to the store later on, you can still return to the store.