Not odd at all. I feel the same way about doing returns in person and getting it all done that day versus that anxiety layer of tracking the shipment, waiting for the return to be acknowledged and hoping there was no shipping damage, and then for the refund to be processed.For me, I have too much going on that I don't like loose threads hanging around for days. It is worth the clarity and closure of driving out there and physically returning it, getting a new device or a refund. Yeah, I'm an oddball.
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iPad Pro Dead Pixel... What now?!
- Thread starter lyngo
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Well, I made the drive and I found a free plug for my EV car (yay!). I’m here and waiting for my appointment. I’m hoping they have a replacement one available in stock. If not, it’s going back. I cannot unsee a spot in the screen that appears to be a dead pixel.
It's returned. I ended up purchasing an 11" with the same configuration that was in stock. I know it is not the same as the 12.9" device, but this will due and is also fairly portable in nature. Thank you for all of your advice!
My new 2021 12.9 had a dead pixel. Exchanged it today.
The first thing you do when you set up your new device whether it's a phone, tablet, laptop or TV is do a dead pixel test. Look closely because they can be very small.
https://lcdtech.info/en/tests/dead.pixel.htm is a site I recommend.
This is also good for noticing other display issues like color and/or temperature uniformity, light bleed, or IPS glow.
On a TV I'll just go to Youtube and play and all white video than an all black video.
The first thing you do when you set up your new device whether it's a phone, tablet, laptop or TV is do a dead pixel test. Look closely because they can be very small.
https://lcdtech.info/en/tests/dead.pixel.htm is a site I recommend.
This is also good for noticing other display issues like color and/or temperature uniformity, light bleed, or IPS glow.
On a TV I'll just go to Youtube and play and all white video than an all black video.
Glad to hear how this worked out for you. With the smaller size, Applecare and cases will cost less too.
Interesting! Thank you for this. I get my 12.9” tomorrow after returning my 11” and with all this blooming/dead pixel talk I’m feeling highly anxious in hopes mine will be okay.
Blooming and shadowing on my device was minimal. I took it back for a dead pixel that was in the middle of the screen. The problem in my case is that once you see it, I cannot un-see it.
I realize OP was within return window. So this statement/question does not specifically pertain to their issue. But in general.
But I am thinking that Apple requires more than one (perhaps a certain count or percentage) to replace units that are outside of initial return window and still under warranty? I am going from memory from years ago models that there needed to be 3, 4 or so dead pixels to replace under warranty.
But I am thinking that Apple requires more than one (perhaps a certain count or percentage) to replace units that are outside of initial return window and still under warranty? I am going from memory from years ago models that there needed to be 3, 4 or so dead pixels to replace under warranty.
I’m not sure. My memory does recall something similar, though. In the store, they didn’t have any replacements for a new device. The associate said they could order one as a repair replacement, but it would take a few days to get to the store. He implied that it would be classified at this point as a repair, not a return.
It depends on the screen size and the type of pixel anomaly. The pixel policy is closely guarded, but you can find leaked Apple pixel policy charts from 2010 online. It’s also detailed in this 2006 MR thread: https://forums.macrumors.com/thread...ixel-policy.256907/?post=3109279#post-3109279