iPad Air Dead pixels on new iPad Air 4

[Bethanie21]

Hi all,

On 3 February I purchased an iPad Air 4 to replace my old iPad 6th generation. It’s been performing beautifully until yesterday when I spotted two dead pixels in the middle of the screen.

I didn’t purchase the iPad directly from Apple, but rather from a UK retailer called John Lewis. The iPad came with two years’ warranty, but John Lewis states on its warranty webpage that it doesn’t cover dead pixels under the warranty.

I know Apple requires for there to be at least three dead pixels on an iPad before they’ll repair/exchange. Am I SOL here? Paid full price for this thing and for there to be dead pixels visible already is disappointing. This is the 4th iPad I’ve owned and I’ve never had the issue before.

 

[iluvphysio]

Take it to an apple store and they will run diagnosis on it and will give you a replacement iPad. I had a similar situation with my 2020 Ipad Pro which i did not buy from apple store.

 

[Apple_Robert]

Make an appointment with the Apple Store and tell them you have dead pixels on the iPad. Hopefully, they will make an exception for you about the 2 pixels.

 

[AutomaticApple]

Hi all,

On 3 February I purchased an iPad Air 4 to replace my old iPad 6th generation. It’s been performing beautifully until yesterday when I spotted two dead pixels in the middle of the screen.

I didn’t purchase the iPad directly from Apple, but rather from a UK retailer called John Lewis. The iPad came with two years’ warranty, but John Lewis states on its warranty webpage that it doesn’t cover dead pixels under the warranty.

I know Apple requires for there to be at least three dead pixels on an iPad before they’ll repair/exchange. Am I SOL here? Paid full price for this thing and for there to be dead pixels visible already is disappointing. This is the 4th iPad I’ve owned and I’ve never had the issue before.

I've heard nothing but bad things about John Lewis. I will always buy directly from Apple.

 

[Bethanie21]

Make an appointment with the Apple Store and tell them you have dead pixels on the iPad. Hopefully, they will make an exception for you about the 2 pixels.

Have made an appointment for this coming Friday at my local Apple store. Hopefully they'll just exchange it, they're pretty good in my local store.

Will I get a refurb replacement or a new iPad, do you think?

 

[Apple_Robert]

Have made an appointment for this coming Friday at my local Apple store. Hopefully they'll just exchange it, they're pretty good in my local store.

Will I get a refurb replacement or a new iPad, do you think?

You will get a white box refurb, unless the store is out of them. If that happens, you may get a new one.

 

[Bethanie21]

You will get a white box refurb, unless the store is out of them. If that happens, you may get a new one.

Not happy with a refurb. I bought this thing brand new a little over a month ago, I'm not accepting a refurb as an alternative for a defective product.

 

[Shadowbech]

Not happy with a refurb. I bought this thing brand new a little over a month ago, I'm not accepting a refurb as an alternative for a defective product.

Unfortunately that’s how it is. When you are replacing it under warranty, it is a warranty replacement and they just replace you in a white box. Was the dead pixel not there when you first got the device?

 

[rgarjr]

yep, that's how it is once your return window closes.

 

[chabig]

Not happy with a refurb. I bought this thing brand new a little over a month ago, I'm not accepting a refurb as an alternative for a defective product.

If Apple offers replacement and you aren’t happy with the deal, you are free to keep the iPad you have. But a refurb is every bit as good as new. It would be foolish not to take it.

 

[Zazoh]

Never seen a dead pixel in all my Apple years. Used to see on CTR screens all the time. I guess I’ve been lucky. Didn’t know it was a thing.

I did have the white dot on the Gen 3. It came out of the back in a plain box, but all sealed like it was new.

 

[dumastudetto]

AppleCare+ is totally worth it. Did you buy it?

 

[Ram65]

Not happy with a refurb. I bought this thing brand new a little over a month ago, I'm not accepting a refurb as an alternative for a defective product.

I don’t think you’ll have a choice you was pass there 14 day return policy

 

[spiderman0616]

Never seen a dead pixel in all my Apple years. Used to see on CTR screens all the time. I guess I’ve been lucky. Didn’t know it was a thing.

I did have the white dot on the Gen 3. It came out of the back in a plain box, but all sealed like it was new.

I had a long run of bad luck with dead pixels back in around 2010/2011. My iPhone 4, iPad 2, and iPad 3 "with retina!" all had dead pixels out of the box and had to be replaced. After the iPad 3, I never had that issue with an Apple device again. I haven't seen a dead pixel on ANY of my devices, Apple or non-Apple, in a very long time. I wonder if the screen tech in general has just gotten so much better since then that it's not much of a problem anymore.

 

[LFC2020]

AppleCare+ is totally worth it. Did you buy it

Never buy apple care plus for my iPads, waste of money.

 

[Richard8655]

Not a big fan of refurbs myself, but if they'd offer one I'd accept it considering the circumstances. Under their dead pixel rules, as you mentioned, they're really not obligated to do anything here.

 

[dumastudetto]

Never buy apple care plus for my iPads, waste of money.

I have the high-end 12.9" and pay AppleCare+ a low monthly amount for it. It covers my accessories expensive magic keyboard and the pencil. For me it's worth it for the express replacements, peace-of-mind, and not having to get into arguments about whether damage or faults were the result of an accident.

I've actually used the AppleCare+ on my iPads twice, but never on iPhones where it costs more.

 

[LFC2020]

I have the high-end 12.9" and pay AppleCare+ a low monthly amount for it. It covers my accessories expensive magic keyboard and the pencil. For me it's worth it for the express replacements, peace-of-mind, and not having to get into arguments about whether damage or faults were the result of an accident.

I've actually used the AppleCare+ on my iPads twice, but never on iPhones where it costs more.

My iPad never leaves the house, so it's not worth it for me.

 

[Bethanie21]

Unfortunately that’s how it is. When you are replacing it under warranty, it is a warranty replacement and they just replace you in a white box. Was the dead pixel not there when you first got the device?

It might’ve been there but I only spotted it a couple of weeks ago.

 

[Bethanie21]

I don’t think you’ll have a choice you was pass there 14 day return policy

I believe the pixels only died fairly recently, therefore I couldn’t return it within the 14 days.

 

[Bethanie21]

I had a long run of bad luck with dead pixels back in around 2010/2011. My iPhone 4, iPad 2, and iPad 3 "with retina!" all had dead pixels out of the box and had to be replaced. After the iPad 3, I never had that issue with an Apple device again. I haven't seen a dead pixel on ANY of my devices, Apple or non-Apple, in a very long time. I wonder if the screen tech in general has just gotten so much better since then that it's not much of a problem anymore.

I‘ve never had this issue before on an iPad (hell, on any Apple device!) and I’ve owned 4. I’m not one to actively look for defects but these dead pixels really stand out and I’m not happy paying £550 for a one month old device that’s defective.

 

[Bethanie21]

Not a big fan of refurbs myself, but if they'd offer one I'd accept it considering the circumstances. Under their dead pixel rules, as you mentioned, they're really not obligated to do anything here.

Had a call from Apple yesterday, they’ve ordered me a new device in to my local store as they don’t have the inventory. They’ll call me when it’s ready and I’ll be able to swap out my defective iPad.

 

[Bethanie21]

Just got back swapping my defective iPad for a new one. They gave me a brand new retail unit, no refurb for me

 

[Anteater23]

Hi all,

On 3 February I purchased an iPad Air 4 to replace my old iPad 6th generation. It’s been performing beautifully until yesterday when I spotted two dead pixels in the middle of the screen.

I didn’t purchase the iPad directly from Apple, but rather from a UK retailer called John Lewis. The iPad came with two years’ warranty, but John Lewis states on its warranty webpage that it doesn’t cover dead pixels under the warranty.

I know Apple requires for there to be at least three dead pixels on an iPad before they’ll repair/exchange. Am I SOL here? Paid full price for this thing and for there to be dead pixels visible already is disappointing. This is the 4th iPad I’ve owned and I’ve never had the issue before.

Are you sure they just don’t cover dead pixels after 1 year?

 

[Anteater23]

Just got back swapping my defective iPad for a new one. They gave me a brand new retail unit, no refurb for me

Have you ever noticed any backlight bleed with the iPad Air? Some people say they see it when in a dark room, there are black bars on the side of screen (like watching YouTube video) and the brightness is up a bit.