Disc image auto mounts when disc drive is plugged in, causes Finder to hang/crash, prevents shutdown

[TheBetterJoey]

When you made a fresh reinstall of Toast, did you follow the procedure mentioned on the Roxio forum (delete plist files, delete saved state folder) or did you just trash the app? See post #2 at http://forums.support.roxio.com/topic/122536-toast-151-still-not-compatible-with-sierra-10121/ and post #3 http://forums.support.roxio.com/topic/122973-toast-15-crashes-when-click-on-any-of-the-start-topics/ and post #2 at http://forums.support.roxio.com/topic/122113-toast-15-not-responding-on-el-capitan/
Do you have any conflicting third-party plug-ins installed? See post #17 from the last link.
Do you have Toast up and running BEFORE you insert a BD?


Then it's probably already installed on your system.


There are some more things to try... but it's better to exclude the obvious and more common possibilities before.
E.g., we can try to find out more about the appearing BD image later on.

I had originally just moved Toast to the trash but I actually went ahead and uninstalled it again just now, making sure to remove every last trace of the software, per the instructions you linked. Even with Toast completely removed, the issue is still happening.

No conflicting plugins from that list.

Toast is not even installed on the computer right now and "City Meetings 19" appears any time a blank BD is inserted.

Would an Etrecheck report be of any use to those here trying to help?

I went ahead and ran this. Here's the report:

EtreCheck version: 3.3.3 (397)

Report generated 2017-06-07 10:54:15

Download EtreCheck from https://etrecheck.com

Runtime: 1:42

Performance: Excellent



Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.



Problem: Apps are crashing



Hardware Information: ⓘ

Mac Pro (Late 2013)

[Technical Specifications] - [User Guide] - [Warranty & Service]

Mac Pro - model: MacPro6,1

1 3 GHz 8-Core Intel Xeon E5 (Xeon(R)) CPU: 8-core

32 GB RAM Upgradeable - [Instructions]

DIMM1

8 GB DDR3 ECC 1866 MHz ok

DIMM2

8 GB DDR3 ECC 1866 MHz ok

DIMM3

8 GB DDR3 ECC 1866 MHz ok

DIMM4

8 GB DDR3 ECC 1866 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en2: 802.11 a/b/g/n/ac


Video Information: ⓘ

AMD FirePro D500 - VRAM: 3072 MB

AMD FirePro D500 - VRAM: 3072 MB

LG ULTRAWIDE 2560 x 1080 @ 60 Hz


System Software: ⓘ

macOS Sierra 10.12.5 (16F73) - Time since boot: about one hour


Disk Information: ⓘ

APPLE SSD SM0512G disk0 : (500.28 GB) (Solid State - TRIM: Yes)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> : 210 MB

Macintosh HD (disk0s2 - Journaled HFS+) / [Startup]: 499.42 GB (349.36 GB free)

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB


USB Information: ⓘ

USB20Bus

hub_device

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

USB30Bus

Apple, Inc. Keyboard Hub

Logitech Optical USB Mouse

Apple Inc. Apple Keyboard

MediaTek Inc MT1956

USB30Bus

Asmedia ASM107x

USB Storage USB3.0 SATA Bridge

Asmedia ASM107x

C-Media Electronics Inc. USB Advanced Audio Device


Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus_2

Apple Inc. thunderbolt_bus_1

Promise Technology, Inc. Pegasus2-R

Apple Inc. thunderbolt_bus_0

Sonnet Technologies, Inc. Echo 15 TB2


Gatekeeper: ⓘ

Mac App Store and identified developers


Kernel Extensions: ⓘ

/Applications/DAEMON Tools.app

[loaded] com.disc-soft.DAEMONTools.VirtualSCSIBus (1.0.2 - SDK 10.12) [Lookup]



/Applications/Toast 15 Titanium/Toast Audio Assistant.app

[loaded] com.Cycling74.driver.Soundflower (1.6.7 - SDK 10.7) [Lookup]



/Library/Extensions

[not loaded] com.Sonnet.Echo15ThunderboltDockChargingSupport (1.0.8 - SDK 10.11) [Lookup]

[loaded] com.promise.driver.stex (5.2.10 - SDK 10.9) [Lookup]

[not loaded] com.sonnet.Echo15ThunderboltDockHubChargingSupport (1.0.8 - SDK 10.11) [Lookup]



~/Library/Services/ToastIt.service/Contents/MacOS

[not loaded] com.roxio.TDIXController (2.0) [Lookup]



System Launch Agents: ⓘ

[not loaded] 6 Apple tasks

[loaded] 169 Apple tasks

[running] 107 Apple tasks


System Launch Daemons: ⓘ

[not loaded] 40 Apple tasks

[loaded] 177 Apple tasks

[running] 99 Apple tasks


Launch Agents: ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-06-05) [Lookup]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2017-02-17) [Lookup]

[running] com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2017-04-03) [Lookup]

[not loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2017-04-19) [Lookup]

[not loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2017-04-19) [Lookup]


Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2017-02-17) [Lookup]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2017-02-17) [Lookup]

[running] com.adobe.adobeupdatedaemon.plist (Adobe Systems, Inc. - installed 2017-04-03) [Lookup]

[running] com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2017-05-22) [Lookup]

[running] com.disc-soft.DAEMONTools.PrivilegedHelper.plist (Disc Soft Ltd - installed 2017-05-31) [Lookup]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-06-01) [Lookup]

[loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-13) [Lookup]

[loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2017-02-16) [Lookup]

[loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2017-03-14) [Lookup]

[not loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2017-04-19) [Lookup]


User Launch Agents: ⓘ

[loaded] com.adobe.AAM.Updater-1.0.plist (Adobe Systems, Inc. - installed 2017-02-21) [Lookup]

[running] com.disc-soft.DAEMONTools.DAEMONToolsAgent.plist (Disc Soft Ltd - installed 2017-05-31) [Lookup]

[loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2017-05-31) [Lookup]

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-03-28) [Lookup]


User Login Items: ⓘ

Dropbox Application

(/Applications/Dropbox.app)

SonnetDockMenulet Application

(/Applications/SonnetDockMenulet.app)

Wondershare Helper Compact Application

(~/Library/Application Support/Helper/Wondershare Helper Compact.app)


Internet Plug-ins: ⓘ

AdobePDFViewerNPAPI: 15.023.20053 (installed 2016-12-23) [Lookup]

AdobePDFViewer: 15.023.20053 (installed 2016-12-23) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-05-31)

AdobeAAMDetect: 3.0.0.0 (installed 2017-04-03) [Lookup]



3rd Party Preference Panes: ⓘ

None


Time Machine: ⓘ

Time Machine not configured!



Top Processes by CPU: ⓘ

3% WindowServer -daemon

1% kernel_task

1% fontd

0% 4.0.0.185 --num-raster-threads=4 --enable-zero-copy --disable-partial-raster [and 4 more arguments]

0% Adobe Desktop Service --onOSstartup=true [and 2 more arguments]


Top Processes by Memory: ⓘ

1.64 GB kernel_task

426 MB Microsoft Outlook

262 MB Google Chrome Helper --type=renderer [and 14 more arguments]

229 MB Dropbox

164 MB Google Chrome


Top Processes by Network Use: ⓘ

Input Output Process name

488 KB 245 KB Dropbox

602 KB 63 KB mDNSResponder

14 KB 16 KB ARDAgent

11 KB 14 KB apsd

18 KB 4 KB netbiosd


Top Processes by Energy Use: ⓘ

5.52 WindowServer -daemon

0.80 4.0.0.185 --num-raster-threads=4 --enable-zero-copy --disable-partial-raster [and 4 more arguments]

0.50 launchd

0.36 Core Sync


Virtual Memory Information: ⓘ

26.25 GB Available RAM

13.72 GB Free RAM

5.75 GB Used RAM

12.53 GB Cached files

0 B Swap Used


Diagnostics Information: ⓘ

2017-06-07 09:21:41 ~/Library/Logs/DiagnosticReports/Adobe Desktop Service_2017-06-07-092141_[redacted].crash

com.adobe.acc.AdobeDesktopService - /Library/Application Support/Adobe/*/Adobe Desktop Service.app/Contents/MacOS/Adobe Desktop Service

2017-06-05 09:32:40 ~/Library/Logs/DiagnosticReports/Adobe Media Encoder CC 2017_2017-06-05-093240_[redacted].crash

com.adobe.ame.application.CC10 - /Applications/Adobe Media Encoder CC 2017/Adobe Media Encoder CC 2017.app/Contents/MacOS/Adobe Media Encoder CC 2017

Application Specific Information:

dyld: launch, loading dependent libraries

2017-06-05 09:32:14 /Library/Logs/DiagnosticReports/GIF Brewery 3_2017-06-05-093214_[redacted].cpu_resource.diag [Details]

/Applications/GIF Brewery 3.app/Contents/MacOS/GIF Brewery 3

2017-06-05 08:52:43 ~/Library/Logs/DiagnosticReports/Adobe Premiere Pro CC 2017_2017-06-05-085243_[redacted].crash

com.adobe.PremierePro.CC11 - /Applications/Adobe Premiere Pro CC 2017/Adobe Premiere Pro CC 2017.app/Contents/MacOS/Adobe Premiere Pro CC 2017

Application Specific Information:

dyld: launch, loading dependent libraries

2017-06-05 08:43:50 ~/Library/Logs/DiagnosticReports/Creative Cloud_2017-06-05-084350_[redacted].crash

com.adobe.acc.AdobeCreativeCloud - /Applications/Utilities/Adobe Creative Cloud/*/Creative Cloud.app/Contents/MacOS/Creative Cloud

Application Specific Information:

abort() called

*** error for object 0x7fb780033a08: incorrect checksum for freed object - object was probably modified after being freed.

2017-06-05 08:43:21 ~/Library/Logs/DiagnosticReports/Adobe Premiere Pro CC 2017_2017-06-05-084321_[redacted].crash

Application Specific Information:

dyld: launch, loading dependent libraries

2017-06-05 08:43:16 ~/Library/Logs/DiagnosticReports/Adobe Premiere Pro CC 2017_2017-06-05-084316_[redacted].crash

Application Specific Information:

dyld: launch, loading dependent libraries

2017-06-05 08:43:10 ~/Library/Logs/DiagnosticReports/Adobe Premiere Pro CC 2017_2017-06-05-084310_[redacted].crash

Application Specific Information:

dyld: launch, loading dependent libraries

2017-06-05 08:30:51 /Library/Logs/DiagnosticReports/Adobe Photoshop CC 2017_2017-06-05-083051_[redacted].cpu_resource.diag [Details]

/Applications/Adobe Photoshop CC 2017/Adobe Photoshop CC 2017.app/Contents/MacOS/Adobe Photoshop CC 2017

Note, I ran this before removing Toast the second time. DAEMONTools is a disc imaging program that I installed during the troubleshooting of this issue, hoping that since it can mount/unmount ISO's it might help me solve this problem. It did not.

The only other thing I can think of, is the Blu-ray drive itself has that image in it's cache, but it seems to me that the cache should be wiped when the drive is unplugged.

You may want to contact Sonnet, I've always gotten excellent support from them, maybe they could help try and figure this issue out.

I emailed Sonnet this morning. No response just yet.

 

[TheBetterJoey]

Well I think I've gotten to the bottom of the issue. I had tested multiple disc drives on this computer and was continuing to have the same issue on each, so I was convinced this problem was stemming from the computer in some way. Well I went ahead and plugged the Sonnet into a co-worker's computer with a fresh blank BD inside, and guess what showed up? The issue was exactly the same on his computer as on mine as long as my Sonnet drive was plugged in. But when I removed it and used his Sonnet drive (same make and model), everything worked fine.

I can't explain why the issue was happening across multiple disc drives, but I'm confident now that the Sonnet is the root of this issue. It has somehow stored an image of that old disc and is causing all of these problems. I've unplugged the thing and uninstalled/reinstalled the software for it but it's still happening.

In any case, this is now a Sonnet issue so I think I'll deal with their tech support from now on and hopefully get this resolved with their help.

Thanks a ton for all of the input, everybody. I appreciate all of the time you've spent trying to help me.

 

[organicCPU]

Interesting that the ISO appears on the different Mac.
Does the Echo 15 also have a HDD installed or just the optical drive?

Maybe what I write won't lead to a solution and the Sonnet support is a much better deal for you, but until then a few further thoughts.

I recommend to have a backup, just in case things are getting worse...

I'd split the problem into two: 1.) Unknown ISO BD mounting 2.) Errors on inserting BD media

1.) As you will get an unresponsive system, if inserting a BD, you could try to prevent automounting, so that the device is just attached to the system, but not mounted. Then get more information.

- Unplug the Echo
- Open Terminal
- See what devices are attached:

diskutil list

- Get info from the devices

diskutil info -all

- Lock-up the /Volumes folder to prevent automounting:

sudo chflags uchg /Volumes

- Attach the Echo and insert a blank BD
- See again what devices are now attached

diskutil list

- Get again info from the devices

diskutil info -all

- You should be able to find the "City Meetings 19" in the output and see where its origin is
- The Console logfile screenshot you posted showed I/O errors for disk4, not for disk1. Disk4 is probably interesting, too.

Depending on the output it differs how to continue
- If that's an image, try:

hdiutil verify /path/to/image.img

- For a volume that is not an image replace # with the correct identifier

diskutil verifyVolume /dev/disk#

If you came this far, there are various ways for trying to repair or erase the disk with the help of hdiutil (for disk images) or diskutil (for local disks). Type 'man hdiutil' or 'man diskutil' to get an idea

- You should be able to eject the BD with (again replace #)

diskutil eject /dev/disk#

- To revert the changes of the /Volumes folder lock-up and reenable automounting

sudo chflags nouchg /Volumes

2.) For the error of certain BDs, there can be plenty of reasons
- Outdated firmware of the MATSHITA
- Outdated Echo driver/firmware
- Toast having bugs
- macOS Sierra not playing nice with the burner
- kernel extensions:

From your log screenshot: 'kernel Kext com.apple.filesystems.cd9660 can't unload - module stop returned 0xdc008017.'
That can either point to a corrupted image/disk/filesystem or to general problems with other kernel extensions. For me it's not clear, if the blank media or the partial mounted image threw the error. The same goes for 'kernel
SAM Multimedia READ or WRITE failed, SENSE_KEY = 0x05, ASC = 0x21, ASCQ = 0x00'.
For me the partial mounted disk image (problem 1) seems more likely to be the reason for problem 2.

If I understood it right, the EtreCheck you posted is from a state of the system when Toast was uninstalled!?
If yes, there still are ToastIt.services and Toast Audio Assistant.app with corresponding kexts that you could try to remove.

~/Library/Services/ToastIt.service/Contents/MacOS
[not loaded] com.roxio.TDIXController (2.0)
and
/Applications/Toast 15 Titanium/Toast Audio Assistant.app
[loaded] com.Cycling74.driver.Soundflower (1.6.7 - SDK 10.7)
installed
At least that Soundflower version is outdated. If you rely on Soundflower, you'll find a newer version at https://github.com/mattingalls/Soundflower

Then there is a quite old extension in /Library/Extensions
[loaded] com.promise.driver.stex
There could be a newer version for your Pegasus

In general I believe, that without Toast installed, the system doesn't play nice with Bluray.
As you wrote you do have Toast Titanium 15, but AFAIK for certain operations you'll need Toast Pro 15 or an additional plug-in http://www.roxio.com/enu/products/toast/plugin/overview.html .There is nothing written at the plug-in's page about compatibility to macOS Sierra. That could be another cause of problems.

I hope that helps a bit and the Sonnet support will come up with the final solution.