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Disgusted with new purchase
- Thread starter iDavidLeeRoth
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/Hobbes shakes his head w/ laughter at 2:30 in the morning, due to reading the previous posts... with the thought of waking his woman, calling her MacDarling as I rub her kernals... 
Should I reseat it myself, or should I bring it to an Apple store? I don't want to ruin my warranty.
I was going to say the same thing after reading the very first post.
Sometimes you just buy a product that doesn't work. If this ruins your image of Apple, then ok. I just think that it's a bit unrealistic to expect that a company makes products that never break down. They're just like every other company, really. They still get computer components from all the regular sources.
Don't try and open it or anything, it's brand new, just get a replacement.
However, you might just try to unplug it, take out the battery, and press and hold the power button for 5 seconds. This will reset your PMU. Re-insert the battery, and try to restart it. It'll probably not work, but it's worth a shot.
Good luck.
That sounds good. The first thing you should always do with a new computer is make sure it's not DOA. Don't install any hardware until you make sure it works in its stock configuration.
Ok, I got a new macbook! It's an awesome machine, and I couldn't be happier with either the quality of the Macbook or the customer service I received.
That's good to hear. I hope the first DOA MacBook didn't sour your thoughts on Apple too much.Ok, I got a new macbook! It's an awesome machine, and I couldn't be happier with either the quality of the Macbook or the customer service I received.
No, I know they're rock solid. I've always loved them. It just sucked to get a DOA on a brand new notebook
apple should at least give u a small gift, maybe in the form of an itunes card or coupon, to apologize for the inconvenience. that might not be music to the cfo's ear but it would be stupendous service.
They could also give you a free car and a trip to paris
. Or how about letting apple provide great products at a great price and give them a break when they make a mistake every once in a while.
They could also give you a free car and a trip to paris
i would take a free car or a trip to paris...
I had a similar problem, but at least you got farther than I did. I only made it after the inital set up part and died when I got to the main screen...I spoke with technical support several times and they deemed it DOA. I was really disappointed since it was my first Mac and it died on me within the first hour.
Just call them and ask them about their DOA policy. I had to ask about the policy, prior to asking, they kept trying to get me to go to a local store (not an offical Apple one, but an authorized service provider). I didn't want to get a new machine fixed because then it wouldn't be 'new'. Plus I called the store, and they said since it was a hardware problem (kernal panic) I'd have to send it back anyway.
I'm pretty sure your HD just failed. That's what happenes when an HD dies. I remember i kicked over my old pc and th fans game on softly and started doing what your laptop did. Just go to applecare, you can't ix it yourself. They should give youa brand new machine.
sounds an awful lot like a logic board issue, it'll sound like it's doing something but will not boot or show visuals on the display. that's what your warranty is for. call applecare - they arrange for shipping, you send it back and get a brand new one. then you'll be smiling.
with all the 3rd party parts in computers now, it's inevitable that you'll occasionally get a lemon.
good luck
with all the 3rd party parts in computers now, it's inevitable that you'll occasionally get a lemon.
good luck
They're sending me a new one, should be on it's way soon...plus I talked to a customer service representative and they credited me $60.00CAD for my troubles
It's in a happier place now...an apple store trash bin
I doubt it - much more to be on its way back to th HD manufacturer so Apple does not have to eat the lost $$$.
They're sending me a new one, should be on it's way soon...plus I talked to a customer service representative and they credited me $60.00CAD for my troubles
It took this long? They should have given you $150.00CAD or maybe a free iPod. Just replace the d*** thing Apple- and don't take 5 years to do so.