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sorry to hear about your problems. All computer brands have some, if you'll pardon the pun, bad apples. Apple is consistently rated near the top of the industry for reliability, but no company is perfect. Among me and my friends and family, we've had some DOAs and some later problems over the years, but that's out of many macs bought and used for many years. My friends and family with PCs have their share of issues too.

Sounds like you've gotten pretty unlucky, but to assume the whole brand has issues because of one bad machine wouldn't make much sense.
 
That is pure speculation. Otherwise, where is your data?

Here are some information on your beloved wintels:

If you're going to post battery recalls, shouldn't you post the ones Apple has had lately? They're not doing any better in the battery department than any other PC company. You can read several hundred 2-star reviews for the MB, the 15" MBP, and the 17" MBP on Apple's own website.
 
Haha, yes, that does sound impressing. But as someone who doesn't know, I would venture out on a limb here, and say, that someone owning more than 80 macs – some of them vintage - might be a bit biased. As a journalist I certainly wouldn't use a wooden boat collector as a judge to tell me which is better: GRP, Steel, or Wood.

I also have or have had somewhere in the range of 30 PCs, and have had PCs longer than Macs. I hate all of them, though, and no longer regularly use any PC.

And the question was do all Macs have problems, to which the answer is clearly no.
 
Human nature will always be that the negative experiences are more prevalent. Consumers aren't going to take the time to give positive feedback with near the fervor that those having problems will.

I am a 100% satisfied MBPro C2D - AC Display - AppleTV - Shuffle - iPod Video - iPhone - iPTouch - MacMini owner.

Almost all of these are 1+ year old :)

Just buy we have a terrific support group and a physical location (Genius Bar) to have problems resolved. You won't speak to someone in India with your problems.
 
That is pure speculation. Otherwise, where is your data?

Here are some information on your beloved wintels:

Dell battery recall
https://www.dellbatteryprogram.com/

HP battery recall
http://www.cpsc.gov/cpscpub/prerel/prhtml06/06007.html

Lenovo battery recall
http://www-307.ibm.com/pc/support/site.wss/document.do?lndocid=BATT-LENOVO

There have been loads more problems than mere battery recalls (We all remember the recalls that Sony's batteries caused on all – including Apple's laptops –*why don't you link to one of Apple's several recalls?).


And if we are to extend the QC to other things than laptops, what about screens on the iPods/iphones? Or hell, let's keep it on the laptop side: Screen problems, Sudden shutdown syndrome, leaking laptops, mainboard problems, power supply recalls and on and on.
 
In a nutshell, QC @ Apple is poor to mediocre. Whether it's something big (like a buggy drive) or something small (like a buggy battery), you're probably going to get some kind of issue within a year. That's why so many people here scream for you to get Apple Care (while simultaneously screaming Apple computers are better built and more reliable than PCs). You've got to accept this if you buy an Apple laptop these days.

Yep, I think this is a prime example of someone taking their own and the warped user base that uses Mac Rumours and extrapolating it to the entire Apple user base.

Using this website as a way of finding out about problems with Apple computers is extremely flawed, so flawed in fact that any numbers you can come back with based on the data on this site are meaningless.
 
Yep, I think this is a prime example of someone taking their own and the warped user base that uses Mac Rumours and extrapolating it to the entire Apple user base.

Using this website as a way of finding out about problems with Apple computers is extremely flawed, so flawed in fact that any numbers you can come back with based on the data on this site are meaningless.

Nah. If all data from this site were truly meaningless, we'd have no reason to believe Apple truly released defective hard drives in their Macbooks, defective LCDs in the 15" MBP, defective batteries in the MBP, and defective Magsafes. We don't need scientific surveys to get general ideas of whatever piece of hardware Apple has most recently forgotten to give a damn about.
 
Our expectations are higher so we are frustrated with problems

For several reasons:

1. We paid $1000+ more than a comparable Dell or HP
2. We believe that the Mac OS is more stable and has few bugs than OS X.
3. We drank the cool-aid with regards to Apple support vs Dell or HP
4. Let face it, Apple is just flat out cooler than a window PC

As for issues, there is no reason for batteries to warp, BUT disk drives do fail (hence, cant wait for SSD prices to come own).
The OpSys, OSX, has issues and can be quirky but the alternative seems to have more issues and is even more more quirky.

As a recent convert, (Jan. 2008), I like the mac but have to run Fusion for the 2 remaining windows apps I need for my job.

Yes, my system requires an occasional restart maybe once every week, but I can live with that.
 
If you're going to post battery recalls, shouldn't you post the ones Apple has had lately? They're not doing any better in the battery department than any other PC company.


That does not in ANY WAY indicate that any product has more issues than the other.

If you don't like Apple products, then get something else, I'll be happy with your choice. Otherwise, you are on a Mac web site, so to you, Apple products are worth more than wintels, otherwise you will be on a wintel web site b*tching about their problems.

(unless you have no life, and like to bash apple; or perhaps someone is getting paid to put out mis-information)

Apple iPod leads the market for a reason.

Apple computers are gaining market share (resulting in wintels losing their market share) for a reason.
 
Nah. If all data from this site were truly meaningless, we'd have no reason to believe Apple truly released defective hard drives in their Macbooks, defective LCDs in the 15" MBP, defective batteries in the MBP, and defective Magsafes. We don't need scientific surveys to get general ideas of whatever piece of hardware Apple has most recently forgotten to give a damn about.

Well you do if you want the data to mean anything. The majority of people post here because they have problems with their hardware. But we have no idea how many people do not post here who are perfectly happy with their Apple products. Therefore using this site as an indication of the total problems faced by Apple users is completely and utterly meaningless.
 
I also have or have had somewhere in the range of 30 PCs, and have had PCs longer than Macs. I hate all of them, though, and no longer regularly use any PC.

And the question was do all Macs have problems, to which the answer is clearly no.

True. They do not all have problems. But it looks like their quality have taken a sharp turn downwards, so that the likelyhood of something being wrong (or going wrong) with them have skyrocketed.



Human nature will always be that the negative experiences are more prevalent. Consumers aren't going to take the time to give positive feedback with near the fervor that those having problems will.

I am a 100% satisfied MBPro C2D - AC Display - AppleTV - Shuffle - iPod Video - iPhone - iPTouch - MacMini owner.

Almost all of these are 1+ year old :)

While that is true, don't be blinded by it. The thing is, at some point, it does weigh in, even if it is amplified, as you point out. Otherwise, you could disregard any amount of "bad mouthing" of any product, right up until you have a clean 100 percent bad rating. The truth is, that although amplified, many, many people are having problems. Even people who used to really like Apple and the quality that entailed (me, for instance).


Just buy we have a terrific support group and a physical location (Genius Bar) to have problems resolved. You won't speak to someone in India with your problems.

That may be true, if you live in the US, but certainly not in Europe, where Apple has one of the worst consumer support ever. I'm even hesitant to call it "support".

Further, if you read the OP's post, you will notice that he had anything but a good experience with the "genius bar".
I can't believe you're telling him that that is how it is, when he has just told us he had the exact opposite experience.
 
Well you do if you want the data to mean anything. The majority of people post here because they have problems with their hardware. But we have no idea how many people do not post here who are perfectly happy with their Apple products. Therefore using this site as an indication of the total problems faced by Apple users is completely and utterly meaningless.

We'll have to disagree, I guess. Is the site self-selecting? Sure. But so is every hobby site. I think Apple's QC has markedly decreased over the past few years in their laptop line (particularly since the Intel switch). It would be great if we had some 2008 studies to look at, though--and not generic ones on "customer satisfaction", but specific ones from MB/P users, relating to how many times they relied on apple care in the first year, if at all.

(snip)
 
I have an idea. We agree that problems are amplified, simply because people have more reason to bitch about a problem, than they have to simply say they're happy. So far so good.

But let's say, just for the sake of argument, that 10 percent of people have problems with their hardware, would that still not matter, simply because "it's amplified"?

It would still be piss poor qc. Hell, even three percent failure rate on laptops would be huge.
 
Since your Mac has had issues, then all Macs must have issues.
Thus, the conspiracy!
 
I've had no problems with my MBP at all. People don't come on these forums to post about how much they love their machines - they come to ask questions about them and get advice when things go wrong. So you're really only seeing one side of the issue. You're not hearing from the people who aren't having problems. Just keep that in mind.

Then there is hope!!! I love my machine with the exception of the problems listed in my op. I am going to chalk this one up as a fluke and wait patiently for my replacement to arrive. Thanks for the responses peoples!


** DOA 2.4ghz santa rosa mbp / 160gb / 8600gt w/ 256 ram ***
 
That does not in ANY WAY indicate that any product has more issues than the other.

haha, you're not serious, are you? You post links to laptop manufacturers that has had battery calls, in order to show us, that Apple hasn't got a QC-problem. And when we ask for you to post similar data for Apple, the only thing you can come up with is "That does not in ANY WAY indicate that that any product has more issues than the other"?

So, why did you post it then?


If you don't like Apple products, then get something else, I'll be happy with your choice.
Wait, you'll be happy? Why, so you could go on about how Apple products "just works"?

Otherwise, you are on a Mac web site, so to you, Apple products are worth more than wintels, otherwise you will be on a wintel web site b*tching about their problems.

Oh, I see, so you don't want people bitching about the lack of QC on Apple products. That's why you'd be happy to see us leave.
Sorry, but as I'm currently typing this on a 15" MBP 2.33GHZ, I think I'm just as entitled as you. In fact, I think that anyone – owning an Apple or not is entitled.
I can't belive people like you. You'd rather have people shutting up about all the problems, so that noone knows how crappy the QC is, and apple can continue this downward trend, than you want people make others aware of the problems (hopefully bringing down sales in the long run, so Apple will notice, and up the QC).

(unless you have no life, and like to bash apple; or perhaps someone is getting paid to put out mis-information)

Could you be more paranoid?

Apple iPod leads the market for a reason.

Yes, just like Coca-cola, McDonalds, Walmart, and - not forgetting - Microsoft leads their market for a reason.

Apple computers are gaining market share (resulting in wintels losing their market share) for a reason.
Yes, it's called marketing.
 
Just buy we have a terrific support group and a physical location (Genius Bar) to have problems resolved. You won't speak to someone in India with your problems.[/QUOTE]

I went to the genius bar twice. The first time was helpful; Rep ran diagnostics and even helsped save hard drive space (removed printer drivers, etc.). The 2nd time I went the guy was a complete tool, didnt look at my machine (other than turning it on) and treated me like I didn't know the difference between RAM and a box of crayons
 
Tosser,

problems = get it fixed under warranty = problem solved
not trying to resolve issue, just talk about it = problem will not magically go away

If you use PC often, then you would have a point of reference.

Right now, I am near a Dell laptop with
busted power button (have to press hard with a pen to work)
bad USB port (plastic piece fell off, have to be careful to plug something in)
bad power supply (have to jiggle the cord to charge)

In addition, I've seen many vista laptops that won't even work with standard projectors' VGA / DVI port due to lack of drivers in vista (hello, OS8, 9, X can do it without drivers, and without pressing retarded key combinations and sometimes reboots, if it works).

My 17" Santa Rosa MBP runs windows app faster than many small company windows servers. Yes, nothing is perfect, but compared to what's out there, it's better.
 
Tosser,

problems = get it fixed under warranty = problem solved
not trying to resolve issue, just talk about it = problem will not magically go away

Do you really think, that people (including myself) don't try getting things resolved? The reality is, that while they fix it (after spending days (combined) on the phone convincing them it is a problem), you don't actually have the comuter in the meantime. Fixing things once is fine, and as it should be, but getting one faulty after another, and having to calculate when buying something, whether it's worth buying it, if you have to have it replaced or repaired, say, three times in a row, before you _might_ get a working one?
You really are a jokster.

If you use PC often, then you would have a point of reference.
I use a PC every other day on average. My point of reference is quite good actually. Other than that, most of my PC-friends have thinkpads, dells, and HPs, and their hardware works. Yes, some of them have had to have the battery exchanged, but that's about it. The only laptops they have had problems with are cheap-arse ones bought at the supermarket.


I am looking a Dell with
busted power button (have to press hard with a pen to work)
bad USB port (plastic piece fell off, have to be careful to plug something in)
bad power supply (have to jiggle the cord to charge)
Coming from you, I rather doubt it, when the best you could come up with earlier on, was some links to battery recalls.



In addition, I've seen many vista laptops that won't even work with standard projectors' VGA / DVI port due to lack of drivers in vista (hello, OS8, 9, X can do it without drivers, and without pressing retarded key combinations and sometimes reboots, if it works).

No computer can do any such thing without a driver to interact with the device plugged in. Don't be stupid.
Anyway, regarding Vista: I don't use it, nor do I intend to use it. When I use a PC, I use XP, and have recently installed Ubuntu on my MBP, and will get to learn it before I ahve to buy new hardware.

I do see your point, though, that the OS means something. But first of all, I can get a hackintosh (and run Ubuntu + XP on "the side"), secondly, the OS doesn't make up for not having the computer to run it, because it's _once again_ in for repair. Who cares about what OS a computer at a repair center runs?


My 17" Santa Rosa MBP runs windows app faster than many small company servers. Yes, nothing is perfect, but compared to what's out there, it's better.
Propably. At least you claim as much. But if that computer suddenly stops working, who cares that it's faster than "many small company servers"?

As far as I'm concerned, buying Apple hardware has become a hit'n'miss affair – either it works (and you count yourself lucky), or it doesn't, and you are all set for an ordeal with Apple Europe, usually taking at least a month before they'll even accept there is anything wrong with the thing. I am not willing to make that bet anymore – the odds for getting a lemon has increased horrendously in the recent years. And frankly, I just don't like loosing money because of downtime.

The only reason I didn't switch back when, was because there was no proper audio-editor for Ubuntu that fit my work(flow). There is now.
 
Some of you just sound like some HATERS. If you do not like your Apple, sell it. Have fun calling India when your DELL breaks after a week...like mine did and they had to replace the mother board....and it still does not load correctly....

I just purchased another Apple and rid myself of my DELL at my office. If and that is a big IF, I have an issue with any of my APPLE products, I can go and actually have my issues resolved, unlike DELL's support.

APPLE has always been great to me with any service issue, pricing mishap, etc.

Why bring your hatred here? People come here just to complain as if they need a shoulder to cry on.

MR has become a cry/complain-fest more than anything else. Why doesn't this computer have this, or when will this be out....it gets old, real old.
 
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