Do MBP Replacement Keyboards Have the Same Problem?

[Count Blah]

I asked two Apple employees (from different stores) if they use the same defective keyboard for repair. They said that they have no idea. Can't they just check the serial number? There should be an indication on whether the replacement is the same old defective keyboard or a rev.3.

I can see it now ...

Hey everyone on reddit - "Craig" who works at the Apple store at *Wherever* just told me that Apple uses a brand new design for all repair work. It's OFFICIAL and Craig told me!!!

Craig would be fired in 2 seconds.

... And people wonder why they don't confirm things and are purposefully vague / non-committal?

 

[AppleHaterLover]

I have said here before that my (2 week old) replacement 2017 nTB keyboard feels quite different from my early-model 2017 nTB.

So there may have been some unannounced change. The only way to actually know would really to be an Apple Authorized Service Provider and leak the info (in which case you'd be sued to next Sunday) or Apple Genius (in which case you'd be fired as well as sued), so I wouldn't worry too much,

 

[Playfoot]

Is Apple replacing the defective MBP keyboards (recently announced) with the same defective keyboards or have they updated the defective keyboards. Does anyone know? I'm wondering what the point of replacing a defective keyboard with another defective keyboard. Isn't it just a matter of time and your keyboard will not work properly?

On our experience, SAME. No difference.

 

[bocastephen]

On our experience, SAME. No difference.

I had my first keyboard replacement done 6 months ago - shortly thereafter, other keys started failing. I gave up after they tried to blame it on "dust and crumbs", but I knew they didn't actually replace the keyboard the first time, but just repaired one key. This time, under the new program, they replaced the top case as promised and a new battery with part 605-02939, and I can confirm by both look and feel that the keyboard is new, and the battery is new by checking system report. Let's see how long this one lasts.

I am anxiously waiting for a lawyer to file a similar class action for the video defect where the screen flashes to a red tone for a few moments before recovering. It seem the only way Apple responds to serious, known defects is after they've been used by class action.

 

[maflynn]

It seem the only way Apple responds to serious, known defects is after they've been used by class action.

Basically yes, apple chooses not to address issues until they incur bad press and/or lawsuits.

 

[sammy2066]

I had the misfortune of typing in the password on my wife's 12" MacBook. I swore to never touch the machine again - absolutely horrible and un-ergonomic keyboard.

 

[MBAir2010]

Basically yes, apple chooses not to address issues until they incur bad press and/or lawsuits.

seems to me apple does not consider this an issue, "let them eat cake!" I overheard a conversation were this and the battery issues is a marketing scheme to get apple users BACK into their actual stores. companies and CEOs do not become billionaires by accident.

 

[hajime]

I have said here before that my (2 week old) replacement 2017 nTB keyboard feels quite different from my early-model 2017 nTB.

So there may have been some unannounced change. The only way to actually know would really to be an Apple Authorized Service Provider and leak the info (in which case you'd be sued to next Sunday) or Apple Genius (in which case you'd be fired as well as sued), so I wouldn't worry too much,

Isn’t it good for Apple that customers know they are getting an improved keyboard? I can’t understand why Apple want to hide it especially they officially admitted a design fault.
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Basically yes, apple chooses not to address issues until they incur bad press and/or lawsuits.

The company became a rotten Apple.

 

[maflynn]

The company became a rotten Apple.

I have to disagree with you on that. I'm not happy with some of their business tactics, but this example is one that dates back to Steve Jobs. I remember him explaining that the cracks on a G4 cube were "mold lines" or how the finish of the Ti Powerbook was flaking off, or how we're holding the iPhone 4 incorrectly. How they run things like this hasn't really changed, i.e., this isn't a Tim Cook thing

 

[hajime]

I have to disagree with you on that. I'm not happy with some of their business tactics, but this example is one that dates back to Steve Jobs. I remember him explaining that the cracks on a G4 cube were "mold lines" or how the finish of the Ti Powerbook was flaking off, or how we're holding the iPhone 4 incorrectly. How they run things like this hasn't really changed, i.e., this isn't a Tim Cook thing

I actually did not follow up on Apple's ways of doing things until recently. Before TC, Apple = company that makes products that I enjoy using. I just enjoyed the experience without getting into the company's operations.

 

[maflynn]

I actually did not follow up on Apple's ways of doing things until recently. Before TC, Apple = company that makes products that I enjoy using. I just enjoyed the experience without getting into the company's operations.

My point is that many people throw Tim Cook under the bus and accuse him of "ruining" apple, yet how they're doing things now for the most part is no different then when apple was run by Steve Jobs.

 

[Yr Blues]

They should let us upgrade to a newer MacBook and let us pay the difference.

 

[deeddawg]

They should let us upgrade to a newer MacBook and let us pay the difference.

You already have that option.

Sell/trade your current computer and pay the difference to a new one.

 

[Yr Blues]

You already have that option.

Sell/trade your current computer and pay the difference to a new one.

It's difficult to sell something with inherent design flaws, esp. ones that were made so public.

 

[jerryk]

It's difficult to sell something with inherent design flaws, esp. ones that were made so public.

Plenty of 2016 and 2017 MBPs being sold on eBay. Check the completed sales to get the prices they are going for.

 

[Yr Blues]

Plenty of 2016 and 2017 MBPs being sold on eBay. Check the completed sales to get the prices they are going for.

Major mark downs, no thanks.

 

[jerryk]

Major mark downs, no thanks.

Then be happy with what you have. Used system lose more money every year and will not be worth more in the future.

 

[Painter2002]

Major mark downs, no thanks.

I don’t think the mark downs are anymore than is typical for 1-2 year old MacBook Pros. The first few years MacBooks seem to depreciate fairly rapidly, and then after 4 or so years the values level out and stay fairly decent compared to similarly aged Windows laptops.

If you really don’t like the design, then you should sell it. Most average Mac users don’t follow Apple forums or news articles about tech as closely as most people on MacRumors do, so most aren’t going to know there is a design flaw with the keyboards. Because of this, the average price of of the 2016-17 model laptops aren’t that far off from what we typically expect.

 

[kjvmartin]

Then be happy with what you have. Used system lose more money every year and will not be worth more in the future.

There's an unusual and disproportionate loss of value due to defective workmanship or materials. It's just too bad these lawsuits will take years. My intention to sell and replace my laptop on a regular schedule has been negatively and significantly impacted because of this design flaw.

kjvm

 

[AppleHaterLover]

There's an unusual and disproportionate loss of value due to defective workmanship or materials. It's just too bad these lawsuits will take years. My intention to sell and replace my laptop on a regular schedule has been negatively and significantly impacted because of this design flaw.

kjvm

No there isn't.

The cheapest 2017 MacBook Pro on eBay right now is $1,275 price + shipping - that's a 256GB nTB in space gray.

That notebook retails for $1,499, and can be found refurbished on Apple.com for $1,239. I don't think that a $200 price difference would make me choose a used machine that has probably been used to watch questionable content and had Doritos spilled all over it during a Sunday afternoon Netflix marathon.

I think they should actually be cheaper. The previous generation MBP can be found for MUCH less.

 

[jerryk]

No there isn't.

The cheapest 2017 MacBook Pro on eBay right now is $1,275 price + shipping - that's a 256GB nTB in space gray.

That notebook retails for $1,499, and can be found refurbished on Apple.com for $1,239. I don't think that a $200 price difference would make me choose a used machine that has probably been used to watch questionable content and had Doritos spilled all over it during a Sunday afternoon Netflix marathon.

I think they should actually be cheaper. The previous generation MBP can be found for MUCH less.

It makes sense a previous design is going to be much less. The current design is dramatically different from the 2012-2015 rMBPs.

 

[AppleHaterLover]

It makes sense a previous design is going to be much less. The current design is dramatically different from the 2012-2015 rMBPs.

Indeed it does, as you would expect. Further proof that there is nothing wrong with MBP resale value, much less anything "negatively and significant" (sounds lawsuit-y)