What is with all of these inflammatory Subject titles? Why cannot you just post an opinion about something without making it seem like Fox News. I happen to like the Apple Store near me (the only one I have ever been in). It is full of people having a good time. However, I am sure that a person could find an employee somewhere that they do not care for. It happens in every business. If you have an issue, the best thing to do is send an email to Apple customer service and explain it in an intelligent reasonable way.
Too often I see people walk into a store and immediately create a hostile relationship. The majority of store employees want to do a good job and not face a confrontation. So, work with that premise in mind. I almost always can create a friendly, cooperative relationship with them. Then they will go out of their way to be helpful.
Case in point: Over a year ago I was headed for Johnson Atoll in the South Pacific. I went into this same Apple Store and bought myself and iPod. However, it was my birthday, and my family surprised me with an identical one. The original was never opened. I returned home several weeks later and returned the unopened one to the store. They showed me the return policy and offered an in-store credit. I told them that normally this would be fine, however I did not have any purchasing plans for several months and would prefer a straight refund. Now, I brought pictures of Johnson Atoll, flight ticket stubs, receipts from many thousands of dollars of past purchases, etc. After a brief conference amongst themselves, they gave me a complete refund.
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