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Downloaded music keeps disappearing from my iPhone
- Thread starter rmcnelly
- Start date
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Issue seems to appear when it struggled to download a song or when you cache a song then later try and cache a playlist maybe that has that song in it.
Im on IOS9 and have lost cached music around 2 times now.
I found the best way to cache music without issues is go Artist by Artist, so id start at A work my way to Z, select A-Ha - offline, then wait until it completes then onto the next one.
I managed to get every song i wanted cached offline this way without issues.
Then
made the mistake of signing into app store with another apple ID which hard lesson learnt, signed me out of Apple Music , i then lost everything cached, all 26GB.
Been trying to get it all back again the last 3 days BUT got impatient and selected it to cache a playlist instead of artist by artist.
Lost everything again, it just disappeared, all 12GB
Im on IOS9 and have lost cached music around 2 times now.
I found the best way to cache music without issues is go Artist by Artist, so id start at A work my way to Z, select A-Ha - offline, then wait until it completes then onto the next one.
I managed to get every song i wanted cached offline this way without issues.
Then
made the mistake of signing into app store with another apple ID which hard lesson learnt, signed me out of Apple Music , i then lost everything cached, all 26GB.Been trying to get it all back again the last 3 days BUT got impatient and selected it to cache a playlist instead of artist by artist.
Lost everything again, it just disappeared, all 12GB
For me apple music gets worse and worse. There is no way I'm staying after my 3 months.
Yesterday I saved an album to offline mode and now I have 2 copies of every single track on my iphone!
Yesterday I saved an album to offline mode and now I have 2 copies of every single track on my iphone!
The latest thing for me is when I try to save an album offline, it only saves some songs not all.
Even though things are still broken, the fact that the behavior changes proves that they are doing something. Now, will another month be time enough to sort everything out before people start canceling in droves? Who knows...
Even though things are still broken, the fact that the behavior changes proves that they are doing something. Now, will another month be time enough to sort everything out before people start canceling in droves? Who knows...
I don't think there is a way for Apple to keep 'Apple Music' music on a device when signing out of an account (or at least not after signing into a different account) except maybe to split the App Store and iTunes Store logins (and that would only solve half the problem, ie, only allow the logging into the App Store with a different ID). The could add an option to not delete downloaded music (but only hide it) after logging out of an account for a given amount of time (or not until a third account is used), but that seems such a hack that I cannot really see Apple adding a setting to this effect. They could (and probably should) make it easier to download music currently not available online, but downloading 26 GB is going to take a while even if it were very simple to initiate.Issue seems to appear when it struggled to download a song or when you cache a song then later try and cache a playlist maybe that has that song in it.
Im on IOS9 and have lost cached music around 2 times now.
I found the best way to cache music without issues is go Artist by Artist, so id start at A work my way to Z, select A-Ha - offline, then wait until it completes then onto the next one.
I managed to get every song i wanted cached offline this way without issues.
Then
Been trying to get it all back again the last 3 days BUT got impatient and selected it to cache a playlist instead of artist by artist.
Lost everything again, it just disappeared, all 12GB
I think we have to say goodbye to using multiple AppleIDs and using Apple Music at the same time without some major hick-ups (eg, using one iOS device for one ID and another device for another ID and then move apps purchased with on ID via syncing with iTunes to the other device, ditto for getting app updates). The only hope is that suggestion in bold I made above.
Exactly the same issue here.
I have about 15.000 tracks in my library and I have synced them all so many times, sometimes the library on my iPhone is empty after syncing, sometimes only half the songs are shown.
I have also lost all my songs on a couple of occasions, while the full usage is still shown. After connecting to iTunes, I realised all 100+ GB were now shown as "Other".
Failed syncs also fill my device with Other files causing me to reset all content and settings each time!
I've really had just about enough of this issue, I'm an avid music listener on the go and I'm definitely not going to use up my data plan within a single day. Very disappointed with Apple on this issue.
I have about 15.000 tracks in my library and I have synced them all so many times, sometimes the library on my iPhone is empty after syncing, sometimes only half the songs are shown.
I have also lost all my songs on a couple of occasions, while the full usage is still shown. After connecting to iTunes, I realised all 100+ GB were now shown as "Other".
Failed syncs also fill my device with Other files causing me to reset all content and settings each time!
I've really had just about enough of this issue, I'm an avid music listener on the go and I'm definitely not going to use up my data plan within a single day. Very disappointed with Apple on this issue.
And it happened to me again...
Just a few minutes ago, the app crashed again and all songs are greyed out again, that were previously made available offline.
It worked fine for a while now, except that I wasn't able to make 2-3 playlists available offline. Everything else went smooth so far.
I won't download every playlist again now, since the disc space is still taken. Seems like I have to wait for the iOS 9 GM, that should be available after the iPhone event on Wednesday. Will see, if it frees up the disc space again and I'll try to download the playlists from scratch.
Just a few minutes ago, the app crashed again and all songs are greyed out again, that were previously made available offline.
It worked fine for a while now, except that I wasn't able to make 2-3 playlists available offline. Everything else went smooth so far.
I won't download every playlist again now, since the disc space is still taken. Seems like I have to wait for the iOS 9 GM, that should be available after the iPhone event on Wednesday. Will see, if it frees up the disc space again and I'll try to download the playlists from scratch.
so do I... every day i see music has disappeared.... i hope when i chat to Apple today, they'll fix it, but sounds like they fix one thing, and another crops up... Unacceptable. Apple has had 2 months to fix things, and they have no proof.
If anything, it has not happened to any upload tracks, which is good, only Apple's music, which is i'm taking anyway. so i canceled my auto-renewal.
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thankgod it a really thing! i thought i was driving crazy! all the time it was happening to my iphone! it making me really upset!
I went through a long back and forth with Apple Support about this some weeks ago. They ended up admitting that making music available offline is 'wonky at best'. The engineers are working on it and there WILL be an update to fix this at some point in the future. They suggested that I download every song separately. Of a 3500+ playlist. LOL. No. God knows, when that update is coming...
OS 9.1 has definitely NOT fixed the issue for me. My available downloaded songs are pretty much different every day on my 6s. I try to download albums and when I check the "Make available offline" on the album most of the time it doesn't make any of the songs available. It will sometimes make a couple songs available. Mostly it just doesn't do anything. It's really driving me crazy.
So I installed the big iOS update yesterday. I was really hopeful because the description promised tons of Apple Music improvements. Guess what? It fixed nothing. The problem persists. At least for me. Starting to think my iPhone is broken. Or they have REALLY screwed up and don't know how to fix the offline issues.
This happened to me this morning with a slight twist. I have several hundred songs I have been collecting on iTunes for quite some time now. I had my iPhone 6S plugged in to my car stereo and the database was being read from and playing on the stereo. I was entering a spot with poor service and dropped to no signal like every other day I go to work. That is the moment my music all disappeared. When I arrived at work I had to re-download everything. I do not have Cellular data turned on for Music. :-(
I've had something similar happen since it had been working so well for some time now. Was playing music thru the car stereo, got into the country where cell service was intermittent and lost much of my music library. I do not have Cellular data turned on for Music either.
Got all the music reloaded and it's working fine again.
Totally happened to me today during a 12-hr road trip. 1100 songs downloaded to iPhone 6s, listening through Apple CarPlay. Stopped at rest area and suddenly all songs were deleted from device and I couldn't even access them over the air after turning cellular access back on! Made for a long road trip!
The same happened to me today. After an hourlong nightmare of adding my father's account/iPad to my family subscription, the music app would for the umpteenth time be without sound. Then, when I restarted the device the music app wouldn't cease to work at all. I had to reenable the iCloud Music Library, but all downloaded songs had - for unknown reasons - been deleted from the phone in the meantime.
My current phone is a 6s, but the same stuff occured on a 5s.
I consider myself to be an Apple fanboy (got an iMac, a MacMini, an iBook, an iPod, 2 iPhones, an iPad, an Apple TV, Logic Pro, a Time Capsule and bought HW for family members as Christmas presents), but I really gotta admit that the Music app is horribly bugged and sort of utter crap. It perfectly matches all the unpleasant user experiences commonly found within the MS-/Windows/Android-universes which made me switch to Mac/iOS.
My current phone is a 6s, but the same stuff occured on a 5s.
I consider myself to be an Apple fanboy (got an iMac, a MacMini, an iBook, an iPod, 2 iPhones, an iPad, an Apple TV, Logic Pro, a Time Capsule and bought HW for family members as Christmas presents), but I really gotta admit that the Music app is horribly bugged and sort of utter crap. It perfectly matches all the unpleasant user experiences commonly found within the MS-/Windows/Android-universes which made me switch to Mac/iOS.
On 9.3.1 and issue still remains
I just had this same problem. Apple has gone downhill in the last 2-3 years. I had to get a new iPhone 6 because my internet and Bluetooth component quit working on my last phone. Tried to download all my music to my new phone and couldn't figure out how to do it without doing each artist individually. I started doing that and had made good progress and then I got the idea to download my playlist of "purchased music". I hit the download button to start downloading all 3,900 songs. After doing this, it deleted all of the songs I had previously downloaded individually and now it only downloads about 600 songs before freezing up. It also had multiple errors and can't download certain songs which is strange since I bought every song thru iTunes. The worst is I hit the stop button on my purchased playlist to quit the downloads and it refuses to pause. Closing down iTunes and Music app doesn't do anything to stop it and neither does a hard reset. Time to call apple tomorrow. I'm glad I'm not the only one that's had this problem. I feel like I've been robbed. Apple has gotten too smug and comfortable being at the top and their products are starting to show their current lack of innovation and care.
I don't have Apple Music or iTunes Match--just all my music on a PC in iTunes. Today I went to play music from my iPhone 6 Plus and for the first time ever, my phone was empty of music. I have NO idea what happened.
Furthermore, I figured I could 'Show All Music" to at least listen to the music I purchased from iTunes that way, but even those songs do not appear.
JP
I've never had that problem on my iPhone. But I have somehow had duplicate playlists made. Not sure how that happened.
Just had this problem for the first time on my iPhone SE. Never happened before but I've sat down to do some work and there's just a single song on the device. I've found Music pretty stable for the last while to be honest although the app does seem to struggle to even let me play my downloaded music if i'm in an area with a rubbish cell signal - its like the app is stubbornly trying to connect to the Apple servers before letting me do anything.