I just sent an email outlining my issues to
tcook@apple.com. As I note in the email, I tried to send it using the feedback tool but it barely allows any text in the form at all:
Good Afternoon Mr. Cook and Staff,
I tried to use the online Feedback site to send this, sir, but it wouldnt even fit the first paragraph into the form. I hope that your staff reads this and will send it to the right people.
I signed up for iCloud Drive as soon as it was available; it's a service I've been looking forward to for some time now, and now that it's here I have to say that it's been an incredible disappointment that does not live up the standards that I've come to expect from Apple products. I would like to share some of my experiences with iCloud Drive since its public release, and thoughts on why I will be using another cloud storage service for the time being:
- iCloud Drive is unreliable. On at least two occasions while using Pages and storing Pages documents on iCloud Drive, I have saved a document only to come back to it later and find that it had reverted to an earlier state, erasing potentially hours of work and leaving me with no recourse for recovering it. When youre advancing this as part of the file system, users should be able to expect a certain level of reliability without the risk of losing data.
- For some reason, iCloud Drive insists on constantly restoring folders and files that I have deleted or, sometimes, that I have not deleted which creates a copy of those folders. For example, I keep an archive of old school documents that Ive created over the years in a folder called School Archive. On more than one occasion, Ive gone into iCloud Drive to find a second folder called School Archive 1 there, inexplicably. Sometimes the original folder has the actual files, sometimes the copy does. If you go into my Drive right now, in the Pages folder (which I emptied along with the rest of the drive yesterday), there are several folders, many of which are copies of each other. Its utterly bizarre behavior which adds the unreliability of the product.
- Speaking of Pages, the application folders are annoying. I dont use most of the applications that youre forcing me to have folders for, and it makes my drive feel cluttered and is visually unappealing. I want to manage my storage my way, not the way you think I should. This is tantamount to forcing me to store the files on my hard drive in a certain way; I have a very particular methodology for storing my files, and I dont want to be beholden to your idea of how I should do it. The fact that I cant have multiple nested folders in them only heightens the lack of intuitive design and pointlessness of these folders.
- Why is it that I can access all my raw files on Google Drive on my iOS devices, but not my iCloud Drive files? Doesnt it seem odd that a rival company is offering me better access to my files than Apple is? There needs to be an iCloud Drive app that allows me to manage/open/upload files from my devices; without it, iCloud Drive is not a drive at all but just a fancier version of Documents in the Cloud, which I find to be too limiting.
- The iCloud Drive web apps behavior is unintuitive. Let me explain: if I drag-and-drop a Word document into the Pages web app, I can then open it in that app and make edits to it. If I try to open a Word document from the iCloud Drive web app, it tries to open it in Word or downloads the file, but doesnt give me any options for editing in the Pages web app, even when the Word document is stored in the Pages folder. Why such a huge disconnect between two web applications on the same platform? Combined with the new Photos app, it becomes clear that these apps were not designed to work together, giving iCloud.com a hugely disjointed feeling.
- Kind of beside the point, but the change to the background of iCloud.com recently to a blue and orange gradient is ugly in my opinion. Im not sure what was wrong with the old dynamic wallpaper background, but if you had to change it the choice you made was a bad one from my perspective.
Frankly, this feels like something that was rushed out the door to meet a deadline rather than a quality Apple experience designed to just work. I can assure you from personal experience that it doesnt work, and I will not be using it for the foreseeable future.
Respectfully,
Pete ****