eBay woes: buyer is a nutcase need advice

[clayj]

Yes it does. You need to read the "Sellers Return Policy" that the OP wrote himself.

"Seller's return policy:
Refund will be given as: Money Back
Return Policy Details: All items are guaranteed non-DOA. If you have problems please contact me and we will discuss options. I highly recommend shipping insurance in case your package is damaged."

Yeah, but the problem is that he sent a machine that MIGHT have been working, but the buyer couldn't see that it was working because the display didn't work. And now the buyer has opened the machine up and replaced/removed some of its parts.

This whole transaction is about as messed up as I've ever seen... the seller should have been more clear ("the display does NOT work and I can't say for a fact whether the machine boots"), and the buyer is apparently a jerk who didn't read the listing before buying the laptop. More communication (e.g., "what EXACTLY does the machine do when you turn it on?") would have been better.

 

[ITASOR]

Yeah, I would send what clayj wrote. I mean once he's opened it up, etc. It's pretty much avoiding any "return policy" you may have/wished to honor. He should have just left it as-is and asked for a refund...not taken it apart and stuff. Think of it like buying a used computer with no warranty. If you get it and it's totally dead...the buyer will probably take it back. But, if I get the dead computer, open it up, mess around with parts, there's absolutely no chance.

Good luck! Oh, I would get him to agree on no negative feedback before coming to a conclusion with him. Let him know that you are willing to work and communicate with him as necessary. Maybe offer him like $50 back or something.

 

[mini.boss]

Yeah, but the problem is that he sent a machine that MIGHT have been working, but the buyer couldn't see that it was working because the display didn't work. And now the buyer has opened the machine up and replaced/removed some of its parts.

The only thing he did to "open the machine up" was change the hard drive AFTER it wouldnt power on or boot as claimed. I get your perspective, but if you were the buyer then wouldnt you want to do what you can to make sure its not a problem on your end before you start accusing someone of fraud? Hard drive or not, if it doesnt boot or turn on then it falls under the sellers personal refund policy. Guaranteed non-DOA or your money back. Thats the part that screwed the seller.

 

[MovieCutter]

Your username on eBay is kevin.rivers. Are you the same kevin.rivers from MacRumors who was recently banned? And if so, is this a different screenname that you have re-registered under, or is this a mod-approved change of identity?

 

[clayj]

Your username on eBay is kevin.rivers. Are you the same kevin.rivers from MacRumors who was recently banned? And if so, is this a different screenname that you have re-registered under, or is this a mod-approved change of identity?

Hrm, good catch. "kevin.rivers" got to EXACTLY 500 posts and was then banned. If it was a mod-approved name change, there'd be no old listing for "kevin.rivers".

 

[MovieCutter]

Hrm, good catch. "kevin.rivers" got to EXACTLY 500 posts and was then banned. If it was a mod-approved name change, there'd be no old listing for "kevin.rivers".

Funny thing is, i never would have noticed him if he hadn't been giving people a hard time with his rude posts. Really sticks out like a sore thumb.