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bartman-chinese

macrumors member
Original poster
Apr 24, 2006
38
0
Hong Kong: Asia's World City
I am now officially an idiot. After coming home from school today I noticed that one side of my MBA was a little higher up when the lid was closed. I looked closely and saw that the bottom left side of the screen/lid thingamabob was bent inwards, and a small dent on the top left side of the base. The MacBook Air is still functioning normally but the dent totally ruins the aesthetics. Any suggestions on what I can do? I got it from the Authorized Reseller (I live in Hong Kong) on March 19th.
 

Piarco

macrumors 68030
Jun 24, 2004
2,529
0
Londinium
Very little I'm afraid. I went through a similar thing with a 12" PowerBook in late 2004 and made the mistake of calling up Apple Support - who told me it would cost about a third of the original value to repair, and also kindy invalidated my warranty due to physical damage sustrained above normal wear. Nice. :rolleyes:

It's early days yet for companies to be offering MBA repair, but they will be at some point. Until then Apple may be your only option for a expensive repair and a possible invalidated warranty...
 

bartman-chinese

macrumors member
Original poster
Apr 24, 2006
38
0
Hong Kong: Asia's World City
I just got off the phone from the Authorized reseller... thank goodness I didn't tell them my Air's serial number. The guy told me to call the "Apple Center" and to get a quote from them regarding the cost of repair. Thing is, it's closed right now (after office hours) so I'll have to wait until the weekend. Meanwhile, I face scrutiny from my classmates. Oh well. Any other suggestions? Maybe using a hammer? :D
 

NC MacGuy

macrumors 603
Feb 9, 2005
6,233
0
The good side of the grass.
I just got off the phone from the Authorized reseller... thank goodness I didn't tell them my Air's serial number. The guy told me to call the "Apple Center" and to get a quote from them regarding the cost of repair. Thing is, it's closed right now (after office hours) so I'll have to wait until the weekend. Meanwhile, I face scrutiny from my classmates. Oh well. Any other suggestions? Maybe using a hammer? :D

It must be worse than I thought:confused:
 

Sesshi

macrumors G3
Jun 3, 2006
8,113
1
One Nation Under Gordon
Not much you can do about it. Dents/scratchs happen. I've got a dent and few of the scratches. Aluminum does this.

As long as it still works you'll get over it.

Not if the choice of an Apple is dictated purely by the aesthetics.

Fortunately due to the thicker skin, unlike the MBP the Air does not seem to fold at the drop of a hat - and that it requires something bordering on actual abuse to cause significant damage.

To the OP, as above... unfortunately you're out of luck as far as an under-warranty repair is concerned.
 

krye

macrumors 68000
Aug 21, 2007
1,606
1
USA
Not much you can do about it. Dents/scratchs happen. I've got a dent and few of the scratches. Aluminum does this.

As long as it still works you'll get over it.

Denting an $1800 laptop is something you don't get over.
 

iBlue

macrumors Core
Mar 17, 2005
19,180
16
London, England
http://upc.*************/uploads/macros/thebagsarefalling.jpg

:p

Not sure this is worthy of an *EMERGENCY* title but I can understand being all sorts of annoyed by a dent in a new laptop. Don't take a hammer to it though.
 

bartman-chinese

macrumors member
Original poster
Apr 24, 2006
38
0
Hong Kong: Asia's World City
http://upc.*************/uploads/macros/thebagsarefalling.jpg

:p

Not sure this is worthy of an *EMERGENCY* title but I can understand being all sorts of annoyed by a dent in a new laptop. Don't take a hammer to it though.

I just realized that too... Maybe it was the panic that my $14900 laptop was no longer perfect. :p I can't change the stupid thread title though.
 

Sesshi

macrumors G3
Jun 3, 2006
8,113
1
One Nation Under Gordon
If Apple can't help you, depending on where the damage is it will be possible to remove the visible dent, but it will undoubtedly require disassembly. The only problem (apart from warranty and leftover screws syndrome) is that as a 'dead' metal, once the shell of the MBA is dented to a sufficient level undenting it still leaves a weak spot.

However, some people say that a dented aluminium something gives it character, that you actually use your gear instead of mollycoddling it - Just like some say for example that travel-worn Zero Halliburton cases for example look cooler.

I would say that it's a catch-22 situation in that generally speaking you have to mollycoddle an Apple otherwise it does suffer from damage in everyday handling unlike most other quality laptops. I also personally think travel-worn Halliburton cases look like crap and replace the ones I use often as soon as is practical to do so (thankfully less frequently than an Apple notebook), but YMMV.
 

bartman-chinese

macrumors member
Original poster
Apr 24, 2006
38
0
Hong Kong: Asia's World City
Photo time!

I've now documented the damage...

IMG_0154.jpg

IMG_0161.jpg

IMG_0165.jpg

(Sorry for the big photos but attaching the files didn't work.)
 

Sesshi

macrumors G3
Jun 3, 2006
8,113
1
One Nation Under Gordon
Ooooo. Bad luck, that's defo not 'undentable' and warranty repair is also definitely out.

Perhaps it's worth gently (and very slowly) bending up the upper shell a little, so that it doesn't place stress on the hinges over time.
 

Sesshi

macrumors G3
Jun 3, 2006
8,113
1
One Nation Under Gordon
That's the surest option for sure. I guess you'll have to see whether whatever they quote you is worth it. Hope you catch a break... Try and look your most pathetic :D

pusskw4.jpg
 

tMac85

macrumors 65816
Sep 15, 2007
1,144
0
in a great place
i was working my down the post and thought ' huh, it doesnt sound that bad, he will get over it'....then i got the huge picture, and my stomach flipped.

that sucks man, sorry to see that. it would drive me crazy too. Think of it like your computer has more character than the rest! best of luck on getting it fixed!
 

bartman-chinese

macrumors member
Original poster
Apr 24, 2006
38
0
Hong Kong: Asia's World City
Thanks, tMac!

Do you guys think a puppy-dog look or a depressed look will do better?

Right now I'm most worried about the hinges. The dent I can sort of live with, but if the whole screen falls off... would I get a free repair then? ;)

EDIT: I just realized how the dent got there. I bought a case for the Air from the Authorized Reseller that I was talking about and I had it in my schoolbag. Today I dropped the schoolbag onto the concrete floor which (at our school) is inexplicably mixed with gravel or something. Just looked at the case and my schoolbag and sure enough, there is a small hole where the gravel pieces punctured through my bag and case and dented my Air. *sigh* I'm wondering if the school is willing to reimburse me.
 

Piarco

macrumors 68030
Jun 24, 2004
2,529
0
Londinium
Yeeesh - unlucky! Looks like it has taken a hell of a smack - not just dints, but seeminly actual cuts into the aluminium. It won't make you feel any better but that dinted 12" PB I mentioned was pretty much dinted in a similar fashion - in a neoprene sleeve in a bag, which I dropped suddenly. Unfortunately it happened to be a corner of a step :eek:

I'd go with Seeshi's suggestion taking the hygene points to heart ;) :D
 

keeper

macrumors 6502a
Apr 23, 2008
520
303
May be this simple answer is

You had an accident at home and see if your parents can claim off the home insurance??
 

Piarco

macrumors 68030
Jun 24, 2004
2,529
0
Londinium
If their insurance covers damage outside of the home (which mine does for my laptops & cameras) then it's completely legal - if they don't mind that is. May be worth exploring though.

Once again, factor in the puppy dog eyes, and change the story to that you had your bag knocked off your shoulder by a random stranger ;)
 
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