Sidebar Sidebar
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Error in audiotrack on Guardians of the Galaxy vol. 3 from iTunes Store in 4K

snowatom said:
Auto, and it choses Dolby Digital 5.1. If I choose Stereo or play on a mobile device, there is no issue.
Click to expand...
Yes but Auto just sends it out as LPCM, under change format do you not have the option to manually change it to DD 5.1 which will send as DD rather than LPCM?
 
-Gonzo- said:
Yes but Auto just sends it out as LPCM, under change format do you not have the option to manually change it to DD 5.1 which will send as DD rather than LPCM?
Click to expand...
Well. Apple does not give that many options on the AppleTV. And no matter the reason, the audiotrack that’s being used is still broken.
 
Have you actually tried changing the Audio Format from Auto to DD5.1 just to confirm it’s not an issue with LPCM?

Under Audio Format select Change Format and choose DD5.1
 
-Gonzo- said:
Have you actually tried changing the Audio Format from Auto to DD5.1 just to confirm it’s not an issue with LPCM?

Under Audio Format select Change Format and choose DD5.1
Click to expand...
Yes. It's only an issue on the DD5.1 audio track.
 
Still not fixed. And I have written to Disney again. I wont give up, as it is unacceptable having a movie with errors not getting resolved.
 
Try messaging James Gunn on one of his social platforms (Twitter/Threads), and let him know there's an error in the presentation of his work and that you're having trouble getting it fixed.
 
kitKAC said:
Try messaging James Gunn on one of his social platforms (Twitter/Threads), and let him know there's an error in the presentation of his work and that you're having trouble getting it fixed.
Click to expand...
Good idea, but im afraid my post would be lost in so many, that it wouldn't make any difference.
 
kitKAC said:
Try messaging James Gunn on one of his social platforms (Twitter/Threads), and let him know there's an error in the presentation of his work and that you're having trouble getting it fixed.
Click to expand...
Good idea, but im afraid my post would be lost in so many, that it wouldn't make any difference.
kitKAC said:
At this point, what have you got to lose?
Click to expand...
Agree, I'll try!.
 
  • Like
Reactions: kitKAC
-Gonzo- said:
What audio format are you using? Auto or Dolby Digital 5.1?
Click to expand...
Auto chooses DD5.1 on Apple TV. So the audio error exists no matter the choice. Movie plays perfectly on Mac, iPhone and iPad, But I have no idea what audiotrack is chosen here.

The movie version I have bought from the US Apple TV Store doesn't have the audiotrack issue, played back on the same Apple TV.
 
Well, I have testet it now. It doesn't matter if I select Auto or Dolby Digital 5.1. The audiotrack issue exists on both. If I choose stereo, the audio is fine.
 
  • Like
Reactions: -Gonzo-
DaveEcc said:
Two points of contact listed under the movies section here: https://thewaltdisneycompany.com/contact-us/ . Had to find this page via google though, since their site doesn't appear to link to it.
Click to expand...
Well, I have already been in dialogue with Disney Europe (Sweden). And they dismissed the case as they found no errors. Unfortunately they tested the US version which is OK, and not the European (Danish store) version.

I did point that out to them, but I haven’t head from them since, and it’s 3 months ago now.
 
You must log in or register to reply here.
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.
Top Bottom
Back