FaceTime in Mavericks

[dwb98]

Hi, I'm having trouble getting FaceTime to work in Mavericks.

I finally managed to get iMessage to work and Keychain Access, but for some reason FaceTime just won't work..!

On first attempt, I would get the message in red text above the sign in button of "The server encountered an error processing registration. Please try again later."

On second attempt, I logged into apple through https://appleid.apple.com/account/manage and clicked "App-Specific Passwords", generated one, and tried this to sign in to FaceTime with this, and no error message - but this time literally nothing happened. The circle span as if logging in, and stopped. No error message - just a stand-still...

I saw in Keychain Access there was "com.apple.facetime: registrationV1", so I was going to enter the password in to this, but it doesn't seem like it can be edited (tried "Show Password" and when I click in the password box I can't edit it)

Has anyone been successful in using FaceTime in Mavericks? I feel like I'm missing something. I tried the same trick as iMessage (putting the 2FA code on the end of the password) and that didn't work either.

 

[iPodNano3]

interesting. imessage works fine for me, with the exception of group chats. facetime doesnt work. even if i turn facetime on using the menu, i get the same error you are getting. i have tried app specific password, and i also tried app specific password with the 6 digit code at the end, cause why not, and i have found that standard password will give a stand still on the first attempt. along with that, it will send a code to your devices. after that, standard password will give you an error. standard pw + code gives you error, even if code is requested from sysprefs (from the imessage trick). if it contains an app specific password, with or without code, it will give you a stand still, only on the first attempt. after that, anything you put for password will give the error. i have also tried restarting the app after getting a stand still hoping it logged me in, but it didnt.

 

[iPodNano3]

this is the console logs i get when i try to log in normally:

Spoiler: Error Log

10/6/24 18:57:01.037 FaceTime[1245]: AVF warning: failed to get a service for display id: 4128833
10/6/24 18:57:01.162 FaceTime[1245]: Retrieving server bag 1, 0x60000001b2b0, 0, 0
10/6/24 18:57:02.889 AppleIDAuthAgent[232]: SERVER Didn't succeed with .authenticate, and error is ERROR:"CSIdentityErrorDomain" #-100 kCSIdentityAppleIDUnknownError { "file"="/SourceCache/OSServicesSKPlugins/OSServices-600.4/AppleIDAuthentication/AppleIDXMLServerCommunications.cpp", "function"="copyAndHandleXMLErrorResponse", "line"=403, "NSUnderlyingError"=ERROR:"CSIdentityErrorDomain" #-1 { "file"="/SourceCache/OSServicesSKPlugins/OSServices-600.4/AppleIDAuthentication/XMLRPC/XMLRPCShim.mm", "function"="xmlInvoke", "line"=90, "NSLocalizedFailureReason"="NULL response from server" } } so releasing session. (___Z31__AppleIDSessionDoCreateSessionPK10__CFStringS1_PK14__CFDictionaryPS1_PS4_PP9__CFError_block_invoke()/AppleIDXMLServerCommunications.cpp #618) queue.session.
10/6/24 18:57:04.940 FaceTime[1245]: Retrieving server bag 1, 0x60000001b2b0, 1, 0
10/6/24 18:57:05.434 FaceTime[1245]: Retrieving server bag 1, 0x60000001b2b0, 1, 0
10/6/24 18:57:08.461 AppleIDAuthAgent[232]: SERVER Didn't succeed with .authenticate, and error is ERROR:"CSIdentityErrorDomain" #-100 kCSIdentityAppleIDUnknownError { "file"="/SourceCache/OSServicesSKPlugins/OSServices-600.4/AppleIDAuthentication/AppleIDXMLServerCommunications.cpp", "function"="copyAndHandleXMLErrorResponse", "line"=403, "NSUnderlyingError"=ERROR:"CSIdentityErrorDomain" #-1 { "file"="/SourceCache/OSServicesSKPlugins/OSServices-600.4/AppleIDAuthentication/XMLRPC/XMLRPCShim.mm", "function"="xmlInvoke", "line"=90, "NSLocalizedFailureReason"="NULL response from server" } } so releasing session. (___Z31__AppleIDSessionDoCreateSessionPK10__CFStringS1_PK14__CFDictionaryPS1_PS4_PP9__CFError_block_invoke()/AppleIDXMLServerCommunications.cpp #618) queue.session.
10/6/24 18:57:09.927 com.apple.SecurityServer[17]: Killing auth hosts
10/6/24 18:57:09.927 com.apple.SecurityServer[17]: Session 100022 destroyed
10/6/24 18:57:09.931 com.apple.SecurityServer[17]: Session 100025 created
10/6/24 18:57:10.040 com.apple.SecurityServer[17]: Killing auth hosts
10/6/24 18:57:10.040 com.apple.SecurityServer[17]: Session 100023 destroyed
10/6/24 18:57:10.043 com.apple.SecurityServer[17]: Session 100026 created
10/6/24 18:57:10.551 identityservicesd[229]: [Warning] Registration failed for Registration info (0x7f8e3af2a8d0): [Registered: NO] [Type: AppleID] [Device Name: (null)] [Service Type: FaceTime] [Env: (null)] [Main ID: eric_930@icloud.com] [Phone Number: eric_930@icloud.com] [AppleID: eric_930@icloud.com] [UserID: E:eric_930@icloud.com] [C2K: NO] [Push Token: <789c615b a90262ba 292c7aa3 827a2390 7a447f53 16b7dc68 25c36337 2224397b>] [Region ID: (null)] [Base Number: (null)] [URIs: (null)] [Candidates: (null)] [Auth Cert: 0x0] [Reg Cert: 0x0] [Profile ID: (null)] [Auth Token: (null)] [Auth User ID: (null)] [Heartbeat Date: (null)] (Error: 9)
10/6/24 18:57:10.559 identityservicesd[229]: [Warning] Registration failed for Registration info (0x7f8e3af2a8d0): [Registered: NO] [Type: AppleID] [Device Name: (null)] [Service Type: FaceTime] [Env: (null)] [Main ID: eric_930@icloud.com] [Phone Number: eric_930@icloud.com] [AppleID: eric_930@icloud.com] [UserID: E:eric_930@icloud.com] [C2K: NO] [Push Token: <789c615b a90262ba 292c7aa3 827a2390 7a447f53 16b7dc68 25c36337 2224397b>] [Region ID: (null)] [Base Number: (null)] [URIs: (null)] [Candidates: (null)] [Auth Cert: 0x0] [Reg Cert: 0x0] [Profile ID: (null)] [Auth Token: (null)] [Auth User ID: (null)] [Heartbeat Date: (null)] (Error: 9)
10/6/24 18:57:10.561 identityservicesd[229]: [Warning] Failed, server error => Disabling service
10/6/24 18:57:10.561 identityservicesd[229]: [Warning] Failed, server error => Disabling service
10/6/24 18:57:10.577 identityservicesd[229]: [Warning] Needs deletion: NO (Registration info (0x7f8e3af2a8d0): [Registered: NO] [Type: AppleID] [Device Name: (null)] [Service Type: FaceTime] [Env: (null)] [Main ID: eric_930@icloud.com] [Phone Number: eric_930@icloud.com] [AppleID: eric_930@icloud.com] [UserID: E:eric_930@icloud.com] [C2K: NO] [Push Token: <789c615b a90262ba 292c7aa3 827a2390 7a447f53 16b7dc68 25c36337 2224397b>] [Region ID: (null)] [Base Number: (null)] [URIs: (null)] [Candidates: (null)] [Auth Cert: 0x0] [Reg Cert: 0x0] [Profile ID: (null)] [Auth Token: (null)] [Auth User ID: (null)] [Heartbeat Date: (null)])
10/6/24 18:57:10.584 identityservicesd[229]: [Warning] Needs deletion: NO (Registration info (0x7f8e3af2a8d0): [Registered: NO] [Type: AppleID] [Device Name: (null)] [Service Type: FaceTime] [Env: (null)] [Main ID: eric_930@icloud.com] [Phone Number: eric_930@icloud.com] [AppleID: eric_930@icloud.com] [UserID: E:eric_930@icloud.com] [C2K: NO] [Push Token: <789c615b a90262ba 292c7aa3 827a2390 7a447f53 16b7dc68 25c36337 2224397b>] [Region ID: (null)] [Base Number: (null)] [URIs: (null)] [Candidates: (null)] [Auth Cert: 0x0] [Reg Cert: 0x0] [Profile ID: (null)] [Auth Token: (null)] [Auth User ID: (null)] [Heartbeat Date: (null)])
10/6/24 18:57:10.645 identityservicesd[229]: [Warning] Tried to disable an account we don't know about, ignoring...
10/6/24 18:57:10.649 identityservicesd[229]: [Warning] Tried to disable an account we don't know about, ignoring...
10/6/24 18:57:14.032 AppleIDAuthAgent[232]: SERVER Didn't succeed with .authenticate, and error is ERROR:"CSIdentityErrorDomain" #-100 kCSIdentityAppleIDUnknownError { "file"="/SourceCache/OSServicesSKPlugins/OSServices-600.4/AppleIDAuthentication/AppleIDXMLServerCommunications.cpp", "function"="copyAndHandleXMLErrorResponse", "line"=403, "NSUnderlyingError"=ERROR:"CSIdentityErrorDomain" #-1 { "file"="/SourceCache/OSServicesSKPlugins/OSServices-600.4/AppleIDAuthentication/XMLRPC/XMLRPCShim.mm", "function"="xmlInvoke", "line"=90, "NSLocalizedFailureReason"="NULL response from server" } } so releasing session. (___Z31__AppleIDSessionDoCreateSessionPK10__CFStringS1_PK14__CFDictionaryPS1_PS4_PP9__CFError_block_invoke()/AppleIDXMLServerCommunications.cpp #618) queue.session.
10/6/24 18:57:15.862 identityservicesd[229]: [Warning] Registration failed for Registration info (0x7f8e3ad02570): [Registered: NO] [Type: AppleID] [Device Name: (null)] [Service Type: FaceTime] [Env: (null)] [Main ID: eric_930@icloud.com] [Phone Number: eric_930@icloud.com] [AppleID: eric_930@icloud.com] [UserID: E:eric_930@icloud.com] [C2K: NO] [Push Token: <789c615b a90262ba 292c7aa3 827a2390 7a447f53 16b7dc68 25c36337 2224397b>] [Region ID: (null)] [Base Number: (null)] [URIs: (null)] [Candidates: (null)] [Auth Cert: 0x0] [Reg Cert: 0x0] [Profile ID: (null)] [Auth Token: (null)] [Auth User ID: (null)] [Heartbeat Date: (null)] (Error: 9)
10/6/24 18:57:15.869 identityservicesd[229]: [Warning] Registration failed for Registration info (0x7f8e3ad02570): [Registered: NO] [Type: AppleID] [Device Name: (null)] [Service Type: FaceTime] [Env: (null)] [Main ID: eric_930@icloud.com] [Phone Number: eric_930@icloud.com] [AppleID: eric_930@icloud.com] [UserID: E:eric_930@icloud.com] [C2K: NO] [Push Token: <789c615b a90262ba 292c7aa3 827a2390 7a447f53 16b7dc68 25c36337 2224397b>] [Region ID: (null)] [Base Number: (null)] [URIs: (null)] [Candidates: (null)] [Auth Cert: 0x0] [Reg Cert: 0x0] [Profile ID: (null)] [Auth Token: (null)] [Auth User ID: (null)] [Heartbeat Date: (null)] (Error: 9)
10/6/24 18:57:15.871 identityservicesd[229]: [Warning] Failed, server error => Disabling service
10/6/24 18:57:15.872 identityservicesd[229]: [Warning] Failed, server error => Disabling service
10/6/24 18:57:15.883 identityservicesd[229]: [Warning] Needs deletion: NO (Registration info (0x7f8e3ad02570): [Registered: NO] [Type: AppleID] [Device Name: (null)] [Service Type: FaceTime] [Env: (null)] [Main ID: eric_930@icloud.com] [Phone Number: eric_930@icloud.com] [AppleID: eric_930@icloud.com] [UserID: E:eric_930@icloud.com] [C2K: NO] [Push Token: <789c615b a90262ba 292c7aa3 827a2390 7a447f53 16b7dc68 25c36337 2224397b>] [Region ID: (null)] [Base Number: (null)] [URIs: (null)] [Candidates: (null)] [Auth Cert: 0x0] [Reg Cert: 0x0] [Profile ID: (null)] [Auth Token: (null)] [Auth User ID: (null)] [Heartbeat Date: (null)])
10/6/24 18:57:15.889 identityservicesd[229]: [Warning] Needs deletion: NO (Registration info (0x7f8e3ad02570): [Registered: NO] [Type: AppleID] [Device Name: (null)] [Service Type: FaceTime] [Env: (null)] [Main ID: eric_930@icloud.com] [Phone Number: eric_930@icloud.com] [AppleID: eric_930@icloud.com] [UserID: E:eric_930@icloud.com] [C2K: NO] [Push Token: <789c615b a90262ba 292c7aa3 827a2390 7a447f53 16b7dc68 25c36337 2224397b>] [Region ID: (null)] [Base Number: (null)] [URIs: (null)] [Candidates: (null)] [Auth Cert: 0x0] [Reg Cert: 0x0] [Profile ID: (null)] [Auth Token: (null)] [Auth User ID: (null)] [Heartbeat Date: (null)])
10/6/24 18:57:15.900 identityservicesd[229]: [Warning] Tried to disable an account we don't know about, ignoring...
10/6/24 18:57:15.902 identityservicesd[229]: [Warning] Tried to disable an account we don't know about, ignoring...
10/6/24 18:57:17.954 FaceTime[1245]: Retrieving server bag 1, 0x60000001b2b0, 1, 0

 

[Wowfunhappy]

Yes, FaceTime is broken in Mavericks as far as I can tell.

I actually went ahead and deleted the app (sudo rm -rf /Applications/FaceTime.app) as it's no longer usable.

 

[iPodNano3]

Yes, FaceTime is broken in Mavericks as far as I can tell.

I actually went ahead and deleted the app (sudo rm -rf /Applications/FaceTime.app) as it's no longer usable.

dang me personally, i dont think deleting the app is worth it...
i just keep it in the hopes that it will get fixed by apple or by another dev one day

 

[MacBiter]

I'm not sure this is accurate. Facetime in Mavericks works fine for me, though I only RECEIVE calls, I don't make them (I've not tried so maybe I can, maybe I can't?).

 

[iPodNano3]

I'm not sure this is accurate. Facetime in Mavericks works fine for me, though I only RECEIVE calls, I don't make them (I've not tried so maybe I can, maybe I can't?).

OP said they aren't able to log in, but I'm pretty sure if you're already logged in, FaceTime works

 

[MacBiter]

OP said they aren't able to log in, but I'm pretty sure if you're already logged in, FaceTime works

Maybe if they logged in on their iPhone or iPad first, it would then work in Mavericks?.

 

[iPodNano3]

Maybe if they logged in on their iPhone or iPad first, it would then work in Mavericks?.

wdym?

 

[MacBiter]

wdym?

What I said. Login to Facetime on the phone, then Mavericks may 'see' that you've logged into FT elsewhere.

 

[iPodNano3]

What I said. Login to Facetime on the phone, then Mavericks may 'see' that you've logged into FT elsewhere.

OP was talking about unable to sign in to FaceTime on Mavericks, not iPhone

 

[iPodNano3]

I'm not sure this is accurate. Facetime in Mavericks works fine for me, though I only RECEIVE calls, I don't make them (I've not tried so maybe I can, maybe I can't?).

are you able to make outgoing calls?
also, if you receive an incoming call, is it possible to accept it and actually talk with working a/v?
i remember using ios 6 facetime on my ipod touch about a year ago and i wasn't able to accept incoming calls, but i was able to receive them
i was able to connect successfully on outgoing calls, but it would freeze and crash about 5 seconds into the call