iPhone XS Fault Earpiece Speaker? iPhone XS

[nyc232]

Greetings,

I got the phone last Friday, everything seemed fine. I was then listening to some music and the earpiece speaker wasn’t working. I reset the phone, and everything was great. A few days later the same issue - no sound from the earpiece speaker but only the bottom speaker.

I reset the phone and it now works again. It looks like it’s just a temporary fix. Is anyone else having this issue? Thank you.

 

[Jordan921]

If it’s happening that often maybe bring it into Apple to get it looked at? I only noticed it once on my X and a restart fixed it. Haven’t had any issues with my Max as of yet.

 

[Ntombi]

Not on my XS, but I had recurring speaker issues on my X. They replaced it.

 

[wilk0076]

I had this problem on my Xs Max the other day. Noticed the earpiece speaker was out. Rebooted and it's been fine. Interesting to hear that I'm not the only one.

 

[FreshJR]

Same issue. Happened twice to me in the two days I’ve had the phone.

A reboot each time got it working.

If it happens again today it’s going back.

Maybe I will also get a better screen a 2nd time around. Side note, I prefer the size and screen quality of my iPhone7. The new phone is meh.

 

[Macnificant]

I had the same issue and did a hard reset and it solved it....not happy but will see how it goes..

 

[redshovel]

Just experienced this exact issue. Reboot brought earpiece speaker back to life. Hope this is a software issue - can’t be bothered having to swap phones.

 

[michael31986]

I had the same thing and did a restart and it fixed it. I don't think it could be hardware, because then a reset wouldn't have just fixed it. I think its a bug. how do we report it? Also, I only noticed, because I was watching a video on instagram and put it to my ear so I could hear it better and it sounded like it wasn't on.

 

[redshovel]

Just been chatting to a RL acquaintance who experienced the problem also. Again reboot worked and it’s been ok for days.

Now this might be nothing we both went through what each of use were doing on the phone before it happened and the only stand out thing was at one stage we both used only one AirPod.

I have since tired to recreate the bug but the speaker has worked fine.

Probably nothing but another datapoint no less.

 

[wilk0076]

Now this might be nothing we both went through what each of use were doing on the phone before it happened and the only stand out thing was at one stage we both used only one AirPod.

Interesting. I, too, frequently use only one Airpod (for phone calls).

 

[SeanLe]

Hey all,

I’ve just experienced this issue also a reboot did fix it, however I hope it’s software!

Earpiece works fine on calls, and I have recently used AirPods (both) on call as well...

 

[AxelFoley]

I am experiencing the same issue. Bought my iPhone XS Max 256GB Gold on the Sunday after the launch day (Friday). I am running public beta iOS 12.1 so am not sure if it is related to that. The top (earpiece) speaker stops functioning during music or video playback during random situations. I have been unable to duplicate it manually. You are right that a reboot solves it or even a simple shut down and restart solves the issue but only temporarily.
I use the following regularly-
iOS 12.1 Public Beta
CarPlay
Facetime
Bluetooth devices
Skype for business
and various other apps
It's difficult trying to narrow things down what is ultimately causing this or is it that the speaker is defective. Not sure. The last occurrence was right after I disconnected from CarPlay. Shut the car off and disconnected my phone and the speaker was out.
Is it limited to 256GB Xs MAX? Is it the Beta 12.1? Is there an app that causes this?
I have reported the issue however I am thinking of returning this phone and getting another new phone while this one is still in the returnable window.

Axel F

 

[Saeloe]

I have had the same problem twice now on iPhone XS Max 512GB Gold. Reboot fixes it, the earpiece speaker is mute and left/right channel slider on the Accessibility doesn’t help, I can turn the iPhone on the left or right side (so the stereo channels swap to always be left on the left side) and the earpiece stays mute, no matter the orientation of the device or the slider position.

But, I tested calling during the earpiece being mute for Spotify and all other apps, and phone call works perfectly so it’s some kind of software bug that kills / crashes / hangs the earpiece digital channel from apps other than phone-app?

Not hard resetted, I migrated from iPhone 7 Plus 256GB Gold and iCloud backup to this XS Max. I have iOS 12.0 16A366 and model A2101, MT582FS/A.

 

[Harthag]

Happened to me for the 2nd time last night. Didn't need to do a hard reset, just powered off and back on, and it worked again. Earpiece speaker always works for phone calls even while that same speaker doesn't work for media. Doubt this is hardware related, but very annoying nonetheless. It's beaten to death, but for $1000+, there should be ZERO issues.

 

[AxelFoley]

Happened to me for the 2nd time last night. Didn't need to do a hard reset, just powered off and back on, and it worked again. Earpiece speaker always works for phone calls even while that same speaker doesn't work for media. Doubt this is hardware related, but very annoying nonetheless. It's beaten to death, but for $1000+, there should be ZERO issues.

You are absolutely right. It is beaten to death but not enough. For a $1000+ ($1249 to be exact in my case), this should be beaten to a GHOST until it is fixed. Right again, there should be ZERO issues for that kind of money.

 

[Saeloe]

I reported this bug through here https://www.apple.com/feedback/iphone.html
Others should too.

 

[AxelFoley]

I reported this bug through here https://www.apple.com/feedback/iphone.html
Others should too.

Bug reported and hopefully it is a software bug and not a hardware issue. Apple still has not acknowledged this issue that I know of. Needs to be acknowledged by Apple and addressed immediately as none of us are happy about this after spending $1200+ for this phone.

 

[Baldilocks]

Don't think it's hardware. If it were hardware, it would also affect speakerphone calls, which it doesn't. I have the same problem with my XS Max.

 

[moldy lunchbox]

I’m also having this problem. Has anyone exchanged a phone yet for a different one at the Apple Store yet? Is that a possible solution? I’m asking because I recently moved and the closest Apple Store is now 3 hours away.

 

[Baldilocks]

I’m also having this problem. Has anyone exchanged a phone yet for a different one at the Apple Store yet? Is that a possible solution? I’m asking because I recently moved and the closest Apple Store is now 3 hours away.

Don't really think it's a hardware problem. If it were, the speaker wouldn't work on speakerphone calls.

 

[michael31986]

Does reporting the bug multiple times help or if it's same user it means nothing.

 

[Applefan4]

Have the same problem. Restart fixes it but the bug always comes back after a while. Hopefully it's fixed via a software update because it's really annoying.

 

[michael31986]

Have the same problem. Restart fixes it but the bug always comes back after a while. Hopefully it's fixed via a software update because it's really annoying.

Did you report it too?

 

[CDNM3]

I am experiencing the same issue, submitted feedback as well. Hopeful that it will be solved in iOS 12.1 released later today.

 

[Mackinjosh]

Problem occurs on my brand new iPhone XR. Hoping it's a software issue.